Loox ‑ Product Reviews App

I like this app better than the previous app I used. I also needed help moving the widget to where I wanted it to be and customer support fixed it for me quickly.

After only a week of using this app, I'm happy to say it's gone beyond my expectations. We've accumulated so many wonderful reviews *with photos*, it's amazing. Having photos is such a wonderful way of showcasing your product, and this app puts "getting the user to add a photo to the review" front and center.

The app has been amazing in all aspects except you cannot limit the uniquely generated codes to a certain collection. This is important to all stores selling items with very different price points, as 1. manually changing the codes before the customers uses it is impossible to achieve 2. customers are dissatisfied if we try to ask them for top ups because they claim "the code worked" and that the discount should be honoured 3. we don't want to give them loopholes to exploit by using one generic code for everyone. We are fighting enough fires as it is. 4. we cannot give a fixed dollar amount as the products in that one collection has different price points. 5. We have reached out to Shopify and the support team says all apps have the ability to limit generated codes to a certain collection if they wish to. We have reached out to Loox, but it seems this is not affecting a lot of shops and is not high on their priority list and to be fair they have tried to give us other alternatives above. We are putting this out here because we really want a permanent solution to this and see if other shops are experiencing this too.

We just started using it. So far, so good. Hopefully all our customers will include a photo with their review.

The best review app in the Shopify app Store. Really easy to use and very fast and friendly support.

Great App!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Very easy to use, and very useful! Really good app! I believe it will help me grow my business faster!

I just started using this app for my store. So far I love it! Very easy to set up and looks good in my store.

we made a LOT of additional sales with it, without counting the crazy social proof. thanks a lot! I highly recommend

This app is outstanding. It instantly began converting customers once my buyers were able to upload their pics and reviews. Previously I was redirecting buyers to my IG or FB but it is much more user friendly for shoppers to see the reviews directly on your site. Super easy to install and it looks amazing. 13/10 would recommend. lol :)

There are many review apps on Shopify now. Loox is a great review app if you want to have an affordable way to collect and display photo reviews.

Wonderful app. Love the support provided - the team is very helpful and empathetic. Would recommend to everyone. I have it on all my stores and love it! No complaints so far.

Loox is a great app to enhance your store and increase your conversions! And they have top notch support that responds with lightning fast speed! Shout out to Ken in support.

The app works great. We have increased our reviews by at least ten-fold. Love seeing customer photos as well.

Makes getting reviews a simple, automated process, and love that so many customers feel comfortable uploading photos. Awesome social proofing!

I love this app! Helps me get real reviews on autopilot! Will upgrade soon because it also generates more sales! Download it now and see for yourself

It is absolutely perfect. You can set it up to where only 4 and 5 star reviews show up automatically (and you still get to review them and hide any if you wish). And I automatically hide any reviews that are 3 stars or less. I tell my customers that "A 4 or 5 star review lets other potential customers know this is an item they can trust. Anything less alerts us to a potential issue" I then follow up with all reviews that are 3 stars or below to see what I can do to make them happy (refund, exchange, etc.). Thus after the issue is resolved they are back to being happy. The app works great! You can even hide pictures that some people add with their review if you find the image "un-flattering" to your product / website ...yet keep their positive textual review.

Fantastic reviews app. Offers so much functionality. Highly reccomend this app for any store to build trust with customers. Their support is brilliant too

This app is great! I would definitely recommend it to friends and family. It is simple to use and very intuitive.

So far good experience with Loox - Support team responds quickly - I just feel that in $9.99/ month loox team can offer extra features like follow-up mails to customer for sharing photo reviews