Loox ‑ Product Reviews App
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Super unhappy with the support. Have messaged them twice as reviews dont show the same on the landing page as on the product pages. Time for me to look into a new reviews app.
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. It looks like our previous replies may not have reached you, but we’ve since followed up directly and would really appreciate the opportunity to help resolve this for you. Please feel free to reply whenever it’s convenient. We’re here to help!
Many thanks to this agent Leogen for solving my display problem.
Great app for collect reviews.
With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!
Hey, thanks so much for sharing your feedback. I'm truly sorry to hear your experience with Loox was not as you expected. We wanted to let you know that this is now resolved, and we have reached out to you privately to ensure everything is working as expected and to see if we can help with anything else.
We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews. Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues. Support has also been responsive the few times we’ve needed help, which we appreciate.
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