Mailchimp: Email & SMS

Dec. 28, 2024

All I wanted to do was add a sign up page on my Shopify website to automatically send subscribers to my mailing list. What a waste of time. All I got was an automated chatbot that didn't recognize my request.

Dec. 27, 2024

Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.

Dec. 18, 2024

DEAN was fantastic. Very patient, thorough and resolved my issue quickly and kindly!

Dec. 17, 2024

So far so good

Dec. 17, 2024

Rafael was super helpful setting this up!

Dec. 16, 2024

Dean was super helpful and provided great customer service!

Dec. 13, 2024

We reached out for support for integration between Mailchimp and Shopify. David responded very fast, courteous and professionally. We are happy with the timely support.

Dec. 11, 2024

quick fix to my problem

Dec. 11, 2024

Rafael was amazing and helped me through my issue and we got it to work!

Dec. 10, 2024

Dean has been very helpful the last hour. Dean gets 5 stars The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9. I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping. This is not to be released to the public it is only for inhouse use by mailchimp

Dec. 10, 2024

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

Dec. 10, 2024

Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.

Dec. 9, 2024

Dean was so helpful today and really made sure my issues were resolved in a timely manner! Highly recommend him!

Dec. 9, 2024

Dean was such a great help in assisting me to get my app sett up. He was very attentive, provided additional resources for me to review, and answered all of my questions

Dec. 5, 2024

The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs

Dec. 4, 2024

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

Dec. 3, 2024

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.

Nov. 28, 2024

Nov. 26, 2024

closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!

Nov. 22, 2024

Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify. I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.