Mailchimp Email SMS Marketing

Working with Seph on an issue with a syncing setting to Shopify was so easy! He helped find the issue quickly and helped me get it resolved. His customer service was excellent as was his attitude during our chat session.

thanks to Rhedd for all the help

Nadz and Rhedd are very nice.

Assistenza fantastica, Sher è stata veloce, brava, gentile ed EFFICACE!!!! Grazie

Jean was great - very attentive and walked me through the steps to solve my problem.

The AI customer service (Lori) is really useful

thanks to both Troy and Rhett who helpwd me get an embedded form up and running

Ive been using the mailchimp integration for years now. Works great. And their customer service has been awesome.

Great app to use. The support is amazing too, especially Sher!

Chatted with Seph today and they worked really hard to resolve my issue and were really polite, helpful and responsive.

I've used Mailchimp for over 10-years with no issue, until today. I was looking into fixing it myself when I received a Customer Support pop-up message from Rhedd, a real person! There's nothing worse than dealing with an AI bot. Rhedd was very helpful, he sent screenshots so I knew exactly what he was talking about and he spoke directly with the developers on the MailChimp end. Very refreshing to get help from a real person who wasn't working off a script like some companies!

Rhedd has been perfect throughout the process, amazing service.

Jean was very helpful with all the questions I had! My issues were resolved and my questions were all answered.

Seph provided excellent support and was extremely helpful throughout the entire process. He quickly understood the issue with our Shopify and Mailchimp integration, clearly explained what needed to be done, and helped us resolve the problem efficiently. The communication was clear, professional, and friendly at all times. I really appreciate his patience and willingness to help until everything was sorted out. Excellent customer service. Thank you very much, Seph!

though Lance couldn't find out the store mapping issue, he was patient enough to go through the possible steps and escalate to the technical team. hopefully the back-end team will be able to help :) thank you

Jean reached out to me to help with the integration when I was having trouble with webshop subscribers. They were helpful and eager to figure things out, but as it was already almost midnight my end, I asked them to email me to follow up the problem with fresh eyes. During initial troubleshooting, however, I tried to reinstall the plugin on Shopify, and that's where everything went wrong overnight - the plugin assigned all my past customers as new customers, and they all got pushed through an automation receiving incorrect emails from me. It's thankfully all fixed now, but the extra work wasn't great. Perhaps the plugin should have a warning about this, or at-least check order dates and only process new customers added from the moment the plugin installs? That's why 4/5 stars. This was unnecessary.