Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
565
chart
#2,403
All reviews
Rating Breakdown
Review RSS Feed
Nov. 22, 2024
Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify. I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.
Nov. 21, 2024
I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started
Nov. 14, 2024
They have many bugs in the last months and the biggest one is when our store was disconnected from they’re servers and we need to wait for more than 48 hours to finish the resync.
We apologize for the experience you've had so far. If you haven't worked with our Support team, please email [email protected]. Our team will follow up and look into this further with you.
Nov. 13, 2024
Integration stopped working in around mid October. Most of the subscribers result as non-subscribers even if they opted-in.
Hey there! We're sorry about the recent experience you've had. Email [email protected] and our team will look into which setting may be changing subscriber status.
Nov. 6, 2024
I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.
Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email [email protected] and our team will follow up with you directly.
Nov. 4, 2024
Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway. Charging me £120 for a month for a service I can’t use and they refuse to help. Avoid and look at other alternatives, perhaps more customer service focussed.
Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.
Nov. 1, 2024
Oct. 29, 2024
GREAT AT ADVERTISING THEMSELVES _ TERRIBLE FOR ADVERTISING YOUR BRAND. They upcharge you for nothing, and dont do anything that the free shopify tools grant you. Absolute trash of an app and the developers clearly this is their first API.
We're sorry to hear about the less than stellar experience. When you're available, please email [email protected] and our team will help however they can.
Sept. 19, 2024
Mailchimp is easy and simple to use dashboard, no too much complexity. Anyone can get into it and use easily, It makes life easy.
We appreciate the feedback on ease of use. Thank you!
Sept. 11, 2024
They got everything
Thank you for the review! Let us know if there's anything we can improve on!
Aug. 30, 2024
I am older and this integration is beyond my eager skills. I need a live person who can see my screen and walk me through set up and a trial campaign. Not Mailchimp's fault.
We can certainly help! Email [email protected] and our team will follow up and help set up a phone call with you.
Aug. 16, 2024
terrible literllay ownt let me connect my products from shopify I dont understand the run around I keep getting taking me NO WHERE to connect my product only the same dumb link to nothing. HELP this shit is dumb and shouldnt be this confusing
Hello there! We apologize for the experience you've had thus far. Just to rule out all potential issues, can you try clearing your browser's cache and cookies to see if that helps with redirecting? If you're still seeing issues, email [email protected] and our team will help further.
Aug. 15, 2024
Never updates promo codes, you have to delete the app and reinstall an that takes hours. Waste
Hey there! Our team can look into this with you. Email [email protected] and our team will help further.
July 21, 2024
Müll - da man sich keinen neuen Account machen kann. Ohne Anmeldung und Account kann man die App auch nicht nutzen, wozu macht man dann so ein Schrott?
Hallo! Wir helfen Ihnen gerne bei der Klärung aller Fragen zur Nutzung der Anwendung. Senden Sie weitere Fragen per E-Mail an [email protected] und unser Team hilft Ihnen weiter.
July 20, 2024
Need to be able to add a collection and not just individual products
Hey there! We can have our team work through potential options with you. Email [email protected] and they will follow up.