Mailchimp: Email & SMS
Mailchimp for Shopify - Email and Marketing Automation
Rating
3.3
feedback
563
chart
#2,383
All reviews
Rating Breakdown
Review RSS Feed
Aug. 15, 2024
Never updates promo codes, you have to delete the app and reinstall an that takes hours. Waste
Hey there! Our team can look into this with you. Email [email protected] and our team will help further.
June 19, 2024
This app has caused several issues with my Shopify store- that as of this review still have yet to be resolved. Initially, we wanted to have a newsletter subscription pop up on the front page of our store, and after being set up, it initially would not appear. After contacting the help center (which they were very kind and patient), we were able to get the pop up working, but found when it popped up, it blocked out the entire storefront. It would not go away without refreshing the page. We decided to disable and do away with this integration.
We appreciate the review. We checked in with our teams about the issue you're running into and we can confirm that this is still being looked into. We appreciate your patience while this happens.
June 14, 2024
Mailchimp has the potential to be a great tool but what a hassle to set up, and like another review, you have to watch your contacts list like a hawk. We have the opposite problem than another reviewer had - where Mailchimp is overriding Shopify subscriptions, so a client agrees to emails during the checkout process but Mailchimp codes them as non-subscribed pending a double opt-in, and it’s random. I’ve been on chat for days and they just talk nonsense about why. Most of the live chat agents don’t bother to understand your problem and just write some template answer that has nothing to do with your problem., and they send you links to articles to read. If I wanted to read an article, I wouldn’t be on live chat! The pre-built templates are cool and the AI features really helpful.The support over the phone is great and you can share your screen and have them walk you thru design & workflow. You have to pay the big bucks though to get phone support. So some really nice features and some not so nice, but man are the live chat agents a challenge!
June 3, 2024
Not synching and we are having to do a ton of stuff manually since the platforms aren't 'talking' to each other.
Hey there! Email [email protected] and our team can help look into what's going on.
Feb. 16, 2024
Nos gustaría recibir más información de com aprovechar mejor esta integración.
Unser Support-Team kann Ihnen bei der Integration helfen. Senden Sie eine E-Mail an [email protected] und unser Team wird Ihnen weitere Informationen zukommen lassen.
Feb. 14, 2024
Contacted support to help change my audience for a sign up form. They told me to delete the app and reinstall it. Did that and since then I haven't been able to install the app. Spent countless hour trying but finally they said contact Shopify. I did and Shopify said the same. If I knew Mailchimp customer support would say to delete and then I cant install, I wouldn't have...... Delay my email marketing by a ton.
Thank you for these details. We've located your ticket number and we're passing along this feedback to the team to ensure a smoother experience in the future.
Feb. 10, 2024
It is not helpful. It tells me my shop has been connected and only 1 subscriber. When I look at my shopify customers I have about 80 or more subscribers. There is no one to talk to.
Hey there! Our Support team can help look at this with you further. Email [email protected] and our team will follow up.
Nov. 19, 2023
I wish I knew how to use it
Hey there! Our team can help you understand how to get the most out of the integration. Email [email protected] and our team will follow up.
Nov. 17, 2023
Don't recommend. Mailchimp is always finagling with your email numbers. Spammers constantly sign up at my store. When I delete them, Mailchimp still counts them. It's complete nonsense. Way too expensive. Don't recommend at all.
We appreciate the review and we'd like to help. Email [email protected] and our team can follow up and help with spam signups.
June 26, 2023
I have 1600 subscribers in my list, so my Mailchimp is free. Once i added the integration, Mailchimp wants to charge me, even though my audience is less than 2000 subscribers. So I get an error that makes no sense. I have not gotten any value out of this, other than being able to add the products to the email campaigns, but they honestly look crappy and the product image does not import linked to the product, so i have to copy the link from the button. At this point i could have just done it myself. Waste of time. and now I have to pay $60+ to send an email that was free before... i just hope i m not also getting charged for the app
Thank you for providing these details! We can connect you to our Support team so they can see what might be going on. Email [email protected] and they'll follow up with more details.
Nov. 29, 2022
To save me time and look more professional, I need a good supply of email templates to choose from. I also need it to integrate with my Shopify. MailChimp was a bit of a disappointment. I found their app did not allow me the customization I need and their templates were not what I thought they would be. So far Wix has them beat and that's the app I was wanting to switch from.
Nov. 23, 2022
I have been trying the past two days to integrate my shopify site with mailchimp. When trying to download the app it says "URL Not Found"
Hi again, we see your store is now connected and syncing as expected. Don't hesitate to get back in touch with us if you need any other help. --- Hi there! Sorry you're having trouble we definitely want to help out. Can you do us a favor and try to install the app again? We spotted something on the back end that may have caused this issue and has been resolved. Also, be sure to clear your cookies/cache prior to the retry. Let us know if you have any additional problems and contact us at [email protected]. Thanks!
Dec. 11, 2021
Received an email saying "Your automations and data syncing will continue uninterrupted with the Mailchimp for Shopify integration", but when I checked today, the syncing had stopped at some point and as a result, people who had subscribed to my newsletter recently (Including Black Friday deals) had not received their newsletters. Disappointing to say the least.
Hi there, thanks for your feedback. We saw your review and we wanted to try to clarify the scenario you're experiencing. When the sync is initiated any subscriber at checkout will still receive an automation business as usual. Also, the sync was initiated on 12/11, and was completed in under 2 hours. We'd like to troubleshoot further if you're missing a subscriber in your Mailchimp Audience. We'll be happy to investigate with you to see why any customer didn't receive an Automation. Can you drop us a note at [email protected]?
March 9, 2021
I don't typically write bad reviews, but My orders aren't being tagged on mailchimp and I'm not able to send an email out to my customers. I added 2 tags in shopsync but in mailchimp it says there are no tags. Can you help me? Please email [email protected]
Hi there, I'll respond to this reveiw and also send you an email as mentioned. To get tagging working, it's a two-step process described here: https://support.shopsync.io/features/tag-mapper. You'll first need to add the tags in the settings of ShopSync and then add the tags to your customers in Shopify. These need to be spelled exactly the same in order for them to sync. Also, you may also need to execute a Force Resync for past data to show up. Please don't hesitate to reach back out to us at [email protected] if you continue to have any trouble.
Jan. 15, 2021
I've had this app installed for a while and for the most part it seems to work fine, but after reading some reviews today about customers being unsubscribed if they don't check the "accept marketing" box at checkout, I looked and sure enough I think this has happened with my account too which is terrible! Some customers have been with me for years and then all of the sudden they're off my mailing list because they didn't check a box? I'm uninstalling this app today.
Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in contact with their technical team, and they have acknowledged this is a glitch on their end. They are working hard to deploy a fix for this problem. Here's why you are having the previous subscribers moved to unsubscribed (or transactional). 1. Let's say [email protected] checks out in your store and opts out of marketing on their first checkout. In Shopify, this customer is NOT subscribed at this point. 2. Later on, you decide to connect ShopSync with an existing Mailchimp Audience. 3. [email protected] IS currently subscribed in Mailchimp in this example - perhaps you gathered their email address previously via another platform or curated them from a pop-up/landing page or social media. 4. With ShopSync now connected, [email protected] comes back to place an order for the second time, and this time they opt-in at checkout. 5. Here's the bug...Shopify doesn't update that customer to be subscribed to marketing on the second order. 6. Because the user is still deemed to be opted out of marketing, Shopify passes this information to Mailchimp as unsubscribed; if they don't complete the checkout, they would be marked as transactional. The only workaround we can advise is to resubscribe the customer via the Shopify admin manually. This action will POST a customer update to Mailchimp with the correct subscriber status to your Audience. Thanks again for the feedback, but please understand the unsubscribe behavior is not because of ShopSync specifically. Because of the bug, any app listening to a customer update from Shopify would pass the wrong information at this point on the customer's marketing status. We don't have visibility into Shopify's product release or bug fix roadmap, but I'm happy to reach back out directly when this issue is patched. In the interim, please let us know if there's anything else we can do to help.
Nov. 17, 2020
I would like to use this app to sync my subscribed customers between Shopify and Mailchimp. It seems a bit one way - if a customer subscribes on a hosted Mailchimp form, it appears to import that data into Shopify. However, if a customer subscribes using Shopify's form, it does NOT seem to import those subscribers into Mailchimp so I have to check frequently and manually add them!
Hi there, we saw your review and wanted to clarify things. When someone signs up on a MailChimp pop-up form, it is expected behavior that they will only be added to MailChimp. Likewise, when someone signs up on a Shopify form, they will only be added to Shopify. By design, the only form that will add to both MailChimp and Shopify is the footer form located on the bottom of your Shopify Theme. If it does not currently sync to MailChimp, you can use this guide: https://mailchimp.com/help/add-a-signup-form-to-your-website/ and with the help of the Shopify Gurus, you should be able to get that embedded code added to the footer of your store. For your convenience, we have the link to reach out to the Gurus here: https://help.shopify.com/en/questions#/questions
Aug. 17, 2020
Be careful! If your Mailchimp subscribers make a purchase from your Shopify shop and don't choose to subscribe to your mailing list at checkout (because they think they already are on your mailing list) they will become non-subscribed and only eligible to receive transactional messages from you. They cannot be added back to your email list. I didn't realize this was happening until a friend asked me why I stopped sending out a newsletter. I suspect I have lost dozens, maybe hundreds, of my most engaged Mailchimp subscribers because of this.
Hi there, we saw your review and wanted to write back. If return customers who were previously subscribed do not tick the box at checkout, we pass them over to Mailchimp as transactional. We understand in some situations that this doesn't work for everyone, but since we are not seeing them subscribed in Shopify at the time of the (latest) transaction, the best compromise we can muster is to pass that customer as transactional to Mailchimp. That way, you can still use Mailchimp's automations to trigger abandoned carts and order notifications. If it's possible in your store, we recommend some help text at checkout to remind returning customers to opt-in each time.
June 1, 2020
Installation Is easy and the initial sync is working, however impossible after to sync any new entry except if I am forcing new sync. The most frustrating issue is to have to pay to access support to solve the issus
April 28, 2020
I've installed this app, but I'm not totally sure it's syncing everything properly. I'm still using mailchimp, but I'm not sure any of my automations are sending.
Hi there, thanks for reaching out. We looked at the connection you have with ShopSync on your store and everything looks great on our side. We see successful syncs of data as recent as today. If you're having trouble or have questions about Automations in Mailchimp, you can reach out to their excellent support team at https://mailchimp.com/help/mailchimp-support-options/. If you need us for anything else, don't hesitate to get in touch at [email protected].