Mailchimp: Email & SMS

Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12: https://shopsync.io/changelog. Here is more information about it in our support area on how we handle those situations: https://support.shopsync.io/using-shopsync/syncing-information#subscribers-added-to-a-mailchimp-audience-prior-to-checking-out-in-your-shopify-store If you're still having challenges with this after the update, please don't hesitate to reach out to us at [email protected].

Hi there, thank you for the note. We'll be glad to help with any issue or problem that comes up with the app. Please reach out to us at [email protected].

Hi there, thank you for the feedback. We saw your review and wanted to drop a note on the syncing times. We rely on Shopify to send us webhooks for any kind of update on customers, products, and orders. Depending on the volume on Shopify's infrastructure at that specific point in time, webhooks may have been delayed. Normally, transfer times are close to real-time to Mailchimp. Ultimately, data is not lost if there is a backlog of information to process, it just may take a few minutes to go through if the queues are backed up. We'll update our documentation to reflect this possibility, thanks again for the feedback.

Hi there, thanks for your feedback. Out of the box, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data. If you would like to periodically remove users in your Audience, that's totally up to your discretion.

Hi there, yes, if you would like to chat with us directly, we ask for a nominal fee of $5/mo. to help cover customer support, development and server costs. You may cancel anytime. We're typically available M-F from 9 to 3 pm ET; if for any reason we're not around during those hours, feel free to drop us a note and we'll get right back to you. Also, we have an extensive knowledgebase available 24/7 that can address most questions about ShopSync. Happy to help anytime, just let us know.

Hi there, in cases where the process seems to begin, but just spins and then either times out or does not complete successfully, we have found that one of the below methods typically resolves the issue. At your earliest convenience, if you could try the following and get back to us if the issue remains: First, cancel the current sync if it is still spinning in the account. Then try:‌ Clearing your cache and Cookies from the beginning of time. Here is a guide to help: https://mailchimp.com/help/about-browser-cookies-and-cache/ If that fails, try completing the sync again using an incognito window in Google Chrome. If it persists, the next step would be to try the sync using a different device. Should none of those options resolve the issue, it may be necessary to perform the actions using a different device on a different internet network. Like at home, school, or work. ‌For context, whenever an internet application is accessed and worked with on a device, that device as well as the internet browser being used stores data which can interfere with new processes until the cache is cleared.‌ If the problems persist after trying all of the above steps, please reach back out to us as soon as possible, and we will do all we can to look into and resolve this issue with you.

Thanks for the kind words. Do you have any feedback for us on the 3-star rating vs. being a 5-star? Was there anywhere we fell short?

Hi there, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products and revenue data. All automations and pop-up configuration is still handled in your Mailchimp dashboard business as usual; we just send data to the list you choose. At this time, you can only send to one Mailchimp list or audience. However, you may use segments, groups, and tags in Mailchimp to organize your subscriber base. Here is a handy link to MailChimp's Knowledge Base article on segments: https://mailchimp.com/help/getting-started-with-segments/

Hi, thank you for your feedback. There could be various reasons why subscriber counts have gone up after the initial sync. In most situations, we've seen that the legacy 'Mailchimp for Shopify' integration was previously installed, and contacts were not added to the list. This could've been with failures on submission to Mailchimp with merge tags being required, rejected by the API or just missed entirely. When ShopSync was activated, these customers have finally been added the list. We've seen many examples that the old app just wasn't working correctly. If you're at all concerned that subscribers on a list that shouldn't be or you think it's been too long of period since these customers were contacted, we recommend sending out a light email - maybe something to the effect of "We're updating our customer newsletter software, click here to opt-out if you don't want to receive further messages from us". Another option is to bulk unsubscribe these users based on their last purchase. Also, it's worth mentioning how our initial sync works. Before any data is processed by ShopSync, we perform integrity checks with Mailchimp to ensure these customers can be sent to the list that is connected. For example, if someone has unsubscribed from list in the past, we won't add the email again. We'll also update Shopify with the correct status that Mailchimp shows. That way, the most current subscriber status in Mailchimp is synced with your store. However, if you've deleted contacts deleted from a list there are some important things to know. If you delete a customer from an audience, it removes their history from Mailchimp. Unsubscribing keeps a trace of the customer, and we use it as a baseline for our logic. If there's no record of the customer in Mailchimp, we will then add them a subscriber if they've Accepted Marketing in Shopify. The deleting customer scenario versus unsubscribing has been challenging for everyone. It's a source for many of the "Help! my contact list counts have increased!" support requests we've received. Unfortunately, there's no perfect solution, if we don't see a customer in Mailchimp (because they've been deleted), then we have no choice but to honor the Shopify marketing status that is available. Otherwise, we're going to get complaints the other way. After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll add customers that visit your store who are deemed transactional as well. That way, you can use Mailchimp's automations to trigger abandoned carts and order notifications. If someone unsubscribes from a Mailchimp campaign or automation in the future, we'll sync the opt-out status back to Shopify and vice versa. Let us know if you have any follow up questions or visit our support desk to learn more information about ShopSync: https://support.shopsync.io.

Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're happy to answer any questions you may have. If you have a moment, please send your replies to [email protected].

Hi there, we saw your review and wanted to reply right away. This wouldn't be a function or feature of the ShopSync app. You can follow how to remove the legacy app here: https://help.shopify.com/en/manual/apps/working-with-apps

Hi there, thank you for the feedback. After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now. If you have any other questions about ShopSync, please reach out to our support team at [email protected]. We'll be happy to help.

Hi Cedarwood Soap, we saw your review and wanted to reply right away. When you use our app it will sync information in your Shopify store to your Mailchimp account. This information only includes past customers who "Accept email marketing", orders, and products. Syncing also includes any merge tag mappings that have been set up. Users that haven't opted in will not be sent to Mailchimp. After the initial sync is complete, we'll continue adding customers, orders, and products from your store to Mailchimp as transactions occur. We'll also add those who are transactional in nature so you can trigger abandoned carts and order notifications. Lastly, if someone unsubscribes from a Mailchimp campaign or automation, we'll sync that status back to Shopify and vice versa. From what you're describing, it definitely doesn't sound like a standard function of the app and we'd like to investigate further. Would you care to reach out to our support team directly? We'd like to see some examples where you're experiencing issues, comparing it to what is in the Shopify API. You can reach out to us at [email protected]. We look forward to hearing from you.

After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now. Would you care to update your review if you're able to connect and use ShopSync?