Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.7
feedback
997
chart
#2,259
All reviews
Review RSS Feed
Feb. 13, 2025
Feb. 13, 2025
Dean is awesome, and has helped me with an urgent issue holding us back from a holiday blast. Great support.
Feb. 12, 2025
MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!
Feb. 12, 2025
Had a support issue, the Mailchimp support was really responsive and attentive. Excellent.
Feb. 11, 2025
Karol is amazing! Super helpful and really knows how the product functions. I'm sticking around because of her.
Feb. 7, 2025
A nice app for manage our newsletter customers and i solved a small problem with Lori, a very kind and helpful person.
Feb. 6, 2025
I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help
Feb. 6, 2025
Great App. Works all fine. Customer support is also great, special thanks to Lori!
Feb. 5, 2025
very good so far and excellent customer service from Dean I hope you get him when you ask for help.
Feb. 5, 2025
Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.
Using app
Almost 3 years
Total reviews
1
Average rating
5.0
Feb. 5, 2025
DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.
Feb. 5, 2025
Merci à David qui a été très réactif et qui a répondu à plusieurs de mes interrogations suite à l'intégration Mailchimp via Shopify (cela fait plus de 2 ans que je l'utilise mais il y avait certains points que je ne comprenais pas). N'hésitez pas à les contacter pour toute question.
Feb. 3, 2025
*** A Terrible Experience with Mailchimp – Unfair Billing Practices *** My experience with Mailchimp has been highly disappointing, and I cannot in good conscience recommend their service. I initially chose Mailchimp as a backup system for my emails, using the Essentials plan at $11.00 per month. However, at some point, they shifted to a business model that, in my opinion, is unfair. Their two-tier billing system charges inflated prices for a Contact Block with 250 contacts, even though they could simply switch customers to an Adjusted Plan—which costs half the price. Billing Issues & Lack of Customer Support On January 26, 2024, we contacted Mailchimp to pause our billing after our system was spammed with thousands of fake sign-ups, which inflated not only our Mailchimp charges but also affected other integrated systems. Our message was clear: "We have a problem with our list, which has grown beyond expectations due to spam. Can you set our billing on hold while we try to find a solution? As you can see, we are not sending out any campaigns from our account." Despite this explicit request, Mailchimp continued billing us every month, totaling $3,990.25. When I followed up again on January 26, 2025, their response was a generic, unhelpful email: "Hey there, Thanks for being patient with your Mailchimp support request. We apologize for our slower response times as we are experiencing extremely high volume. If the above information does not help, please ensure you are writing from the account's owner/admin email address and reply to this email. We will prioritize your reply and reach out as soon as we can. We appreciate your patience!" Meanwhile, they continue charging my card $516.75 per month. Unfair Practices & Difficult Cancellation Process To make matters worse, Mailchimp has made it unnecessarily difficult to disconnect from Shopify. When attempting to remove the integration, they display an alarming message: "Are you sure you want to disconnect? Disconnecting your Mailchimp account will cause any Shopify data that's been synced to be deleted from Mailchimp. That can't be undone!" Final Verdict: Think Twice Before Using Mailchimp Mailchimp's billing practices and lack of customer support make them an unreliable and frustrating choice for email marketing. If you're considering Mailchimp for Shopify or any other platform, I strongly advise you to think twice before committing.
Hi there, thank you for taking the time to leave this feedback. We apologize for the experience you've had thus far. Our team / one of our Support managers have reached out to you directly and are actively working to resolve the billing issues. In the meantime, if there are any other questions about Mailchimp, or our Shopify integration, please don't hesitate to reach out via [email protected]. We're here to help!
Feb. 3, 2025