Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.8
feedback
1,164
chart
#2,411
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Aug. 31, 2020
Great app! We have been using it for a long time now with no problems. It works as promised. Support is also great. Thank you.
Aug. 31, 2020
Not happy - the sync is just not working (waited for several hours and nothing was updated). I don't want to force a manual sync all the time just to get some data over into MailChimp. ShopSync has several articles and they outline that the sync can take up to 24 hours - based on whatever else is going on - but for testing and also in production if you have to wait for 24 hours before something shows up at the other end - and especially the manual/forced sync can take up to days or even weeks (according to some of the blogs) - that's not an application I would want to deal with. I am currently testing ActiveCampaign for my EMail-Markting needs & integration with Shopify and that one looks a lot more promising to me .... just my 2 cents ...
Hi there, thanks for commenting. Syncing times depend on the number of customers, orders, and products in your store. It also depends on the volume impacting our infrastructure. If you have a large amount of data in your store, allocate plenty of time to allow for everything to complete. We will reflect on the progress of your sync on the app detail page. Please note, automations will not trigger during the sync process. If you think the sync is stuck, hang tight, it's probably queueing up background processes that will eventually start pushing data. But, if you don't see movement to the progress bars after 24 hours feel free to reach out to us at [email protected]. Lastly, you don't need to keep your browser open during the sync process, everything works automatically in the background. Let us know if you have any follow up questions, happy to help anytime.
Aug. 16, 2020
So far so good for my wellness business. I am still learning. Going to watch tutorials to better my understanding. Thanks!
July 30, 2020
This works but the Merge fields aren't showing for me and when a customer signs up to our newsletter it takes about 5-10 minutes to send to Mailchimp and sometimes doesn't send at all even though in their knowledge base it says real time sync. Only using the app because the Mailchimp platform is so great.
Hi there, thank you for the feedback. We saw your review and wanted to drop a note on the syncing times. We rely on Shopify to send us webhooks for any kind of update on customers, products, and orders. Depending on the volume on Shopify's infrastructure at that specific point in time, webhooks may have been delayed. Normally, transfer times are close to real-time to Mailchimp. Ultimately, data is not lost if there is a backlog of information to process, it just may take a few minutes to go through if the queues are backed up. We'll update our documentation to reflect this possibility, thanks again for the feedback.
July 26, 2020
Great app! Loved it, does the job without a hassle. Recommended for all mailchimp users.
July 27, 2020
After my initial comment, Shopsync support contacted me and provided instructions on how to resolve the issue. Short answer, use Force Sync after attempting to just clear the browser cache. So my problem is resolved. Original comment below: I'm new to ecommerce and I'm just setting up my store and integrations. One App I've installed is ShopSync to keep customer info synchronized with my Mailchimp account. It appears that after the initial sync of customers that expressed interest on the store password page, further customers have not been sync'd. There are 59 new customers since the initial sync that are in the Shopify customers that are not migrated to Mailchimp. I have gone through the troubleshooting, including changing to using Chrome with all browser data cleared. Isn't this supposed to be a background process that links my Shopify store and my Mailchimp account? What does my browser have to do with it? I haven't done a forced sync as that is discouraged. Any advice on how to get this working?
July 16, 2020
Straight to the point at least there is a solution to connect to mailchimp... very few do this now that mailchimp app is out of Shopify
July 3, 2020
Does not work with Product Reco block of mailchimp. Only shows 1 product at a time. so if you choose to show 3/4 products, it's all the same one! Also, even with show New Arrivals option it shows dated product information! My item was on sale but it showed original price only. what a waste.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue, replicated campaign, or just a temporary problem with Mailchimp. We'd suggest clearing your cookies/cache and trying a fresh campaign if it was replicated in Mailchimp. We've tested the issue you brought up, and we have not seen any problems with product recommendations rendering properly. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
June 23, 2020
I left it for a week and it never actually synced my customers (of which there were only 10). I got an email from ShopSync asking me to review, so I responded and explained the issue, but I didn't get a response. So yeah, totally broken with no support. Definitely don't bother.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. At the moment, we see your store connected and sending data, with transactions pushing over to Mailchimp as recent as in the last hour. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
June 22, 2020
Was easy to set up and works great! Only have abandoned cart automations which seems to be working. No problems so far. Thanks for being free :)
June 16, 2020
Easy to use but double opt-in doesn't seems to work. Even if activated, the users are automatically subscribed without confirmation.
June 12, 2020
I tried to install it, I read the reviews, did everything I could to make this app work. But in the end, it just keeps telling me to click on the button and refresh or install it again from the app. Still doesn't work. Spent so much time on this. this is a very inconvenient app.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at [email protected].
May 25, 2020
We got Shopify up and running pretty quickly, and it works very fluidly with MailChimp, updating it almost immediately. When we had a couple of challenges with a complex migration from another ecommerce platform, Ryan was extremely helpful and stayed with us for quite a while to ensure we got everything migrated and syncing correctly. Very happy so far!
May 12, 2020
I have mostly enjoyed using this app and it is very helpful to be able to keep using Mailchimp. However this app has one huge flaw. I have learned after a year of using it, that it unsubscribes your most engaged followers and purchasers when they purchase from your store. That is unless they re-tick your receive emails button. Why would a customer who knows they receive your emails sign up again? I wouldn't do that...we all want smaller inboxes these days and so you would not do it. We use Mailchimp so our customers will have used a double opt in at sign up and they also have an unsubscribe button with each marketing email they receive. I think we cover the issue correctly, so it seems that this is over zealous interpretation of the situation. So as it stands I may lose the ability to contact customers who have previously signed up for our emails because of this system. I have seen other comments on this topic in the reviews. Please help Shopsync, thank you as your app is moslty great but this is really affecting our ability to communicate with regular purchasers and it takes way less money and time and effort to covert someone who has previously purchased from us. We are advised to concentrate on selling to existing customers as well as new ones. Thank you so much!
Hi there, thank you for the feedback. The problem here is more complicated than it seems with repeat customers. When Shopify sends the order to us via their API, we can only see their marketing status at the time of the most recent checkout. We have to take that as "the truth" at that moment and apply logic to the submission into Mailchimp. We would hope that repeat customers would always want to remain opted in, but obviously, that's not realistic. For example, maybe a customer signs up for a promo and decides on their next checkout, they no longer want to be on your list. Unfortunately, there's no great way for us to know what the customer's intentions are other than taking what Shopify gives us at that time. The happy medium in this situation is to mark them as Transactional in Mailchimp if they do not opt-in at checkout the next time around. That way, you can still trigger abandoned carts, order updates, etc. We made this update in December of last year. You can see version v1.1.4 rolled out on the 20th that now works in the manner described on our changelog: https://shopsync.io/changelog. If it's permitted in your country, you could consider pre-selecting the opt-in box. You would need to check with your local regulatory agencies to see if that's something that is allowed.
May 2, 2020
ShopSync seems to do an excellent job until we passed the 2,000 limit on MailChimp. I cleaned our contacts of people who haven't been engaging, and our subscriber count became accurate again, freeing up room. However, looking today, I somehow gained another 20 or so contacts and seeing they aren't subscribed, I cleaned the list again. It seems like whoever is making a purchase is automatically being added to our contact list. Is there any way to not allow that to happen? I really don't have time to maintain my contact list daily.
Hi there, thanks for your feedback. Out of the box, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data. If you would like to periodically remove users in your Audience, that's totally up to your discretion.
April 28, 2020
I've installed this app, but I'm not totally sure it's syncing everything properly. I'm still using mailchimp, but I'm not sure any of my automations are sending.
Hi there, thanks for reaching out. We looked at the connection you have with ShopSync on your store and everything looks great on our side. We see successful syncs of data as recent as today. If you're having trouble or have questions about Automations in Mailchimp, you can reach out to their excellent support team at https://mailchimp.com/help/mailchimp-support-options/. If you need us for anything else, don't hesitate to get in touch at [email protected].
April 24, 2020
Support is good once accessed. Hours are quite limited. The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing. I am told that my feedback has been received. After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync
April 18, 2020
I've been using ShopSync for about a year now and its been incredible. Easy to use, functions exactly as you would expect to MailChimp, great replacement for the now-deprecated Native App. I use it by default on all of my shops now! Very responsive team and great App overall.
March 27, 2020
10/10. I needed this o synch to mailchimp and does exactly that. simple and easy. No complaints. Get it
Feb. 24, 2020
I think Mailchimp is the best email marketing platform available and ShopSync make the integration as easy and reliable as it must be