Mailchimp Email SMS Marketing
Drive sales with email marketing, SMS, forms, and automation
Rating
4.8
feedback
1,160
chart
#2,477
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Feb. 23, 2026
I had a really helpful support session with Nadz while setting up SMS sync between Shopify and Mailchimp. I was confused about why my SMS subscribers weren’t appearing in Mailchimp, even though they were opted in within Shopify. Nadz clearly explained how SMS consent works, why the sync wasn’t happening automatically, and the difference between phone numbers and actual SMS-marketing consent inside Mailchimp. She walked me through the correct process and clarified how to properly collect opt-ins using Mailchimp SMS forms. What I appreciated most was her patience and clarity. She answered all my follow-up questions (even the ones I thought were silly!) without making things complicated. She made a slightly technical issue feel straightforward and manageable. Thank you, Nadz, for making the process simple and stress-free!
Feb. 22, 2026
Nadz was amazing help! I was so lost trying to do this on my own and she fixed the issue easily. Highly rate her!!
Feb. 19, 2026
I appreciate JAY ANN for supporting me with my issues regarding the syncing to shopify. She exerted effort to find an answer and solve it.
Feb. 18, 2026
I've been using this product for a while, and during my latest store sync, I ran into some issues. Mary provided excellent support; she was very patient and helped me step-by-step to get everything connected again. Great job!
Feb. 17, 2026
Great customer service! An issue that I had lots of difficulty with was solved easily with the help of the customer service representative Mary
Feb. 17, 2026
Today I had to reach out to support regarding an issue. I must admit it was a pleasant experience. I was assigned Rhedd to help me guide through the steps. I was able to share my issue, get it raised in a ticket and got immediate support from the dev/technical teams all on a chat. Mailchimp is seriously raising bars for customer support.
Feb. 16, 2026
Works well. A few minor sync bugs, but otherwise excellent. J And Jay Ann provides great support!
Feb. 16, 2026
Mary helped me connect my shopify after I was spending hours trying to do it on my own. Thank you!!
Feb. 13, 2026
Customer support with Mailchimp is comprehensive and easy using their chat feature. I had an issue connecting my Shopify store and my assistant Marz was supremely helpful, walking me through every step of the process. Even when we got disconnected, by simply typing their name into the chat I was immediately reconnected and didn't have to explain my issue again to another agent. While it took some time, Marz stuck with me the whole time, and made the process less confusing. Won't hesitate to reach out for support in the future.
Feb. 13, 2026
Rhedd did a great job in helping me to find my second account! and Gave me great directions on how to solve the problem. Thankyou!
Feb. 12, 2026
Wonderful customer service. Truly helpful in an age where customer support seems to be lacking entirely. Jean was warm, welcoming, and knowledgeable.
Feb. 12, 2026
Juvy was super helpful! Even offered to follow up with me over email for more assistance.