Mailchimp Email SMS Marketing

Fantastic customer service. Paul helped me with an integration issue that had been plaguing us for the best part of four months. He walked me through the process and was able to successfully help me deactivate and reinstall the app in a way that reconnected the data we had been looking for.

When we were having issues with our backend, our customer support representative Nadz was incredible kind, helpful and patient with us. She was punctual with her responses and stayed connected with us for multiple hours to help fix our issues. We appreciate her so much!

Customer service rep Sher was very thorough. I had many, many questions and she was prompt with her research and answers.

Top Notch customer service! Chatted with Sher with 3 different problems and was able to get them all resolved quickly and easily. Thanks

Troy was really helpful and verified

Seph from mail chimp chat is so kind and helpfull. sorted my problem in less than 5 minutes

I had an issue with my shop , however with Sean's help we were able to solve the problem quick and easy . Thank you sean!

Great app, it's great to have access to web chat with a real person, Rhedd was very helpful!

The Mailchimp for Shopify team reached out promptly to resolve this issue, their response was great. There is indeed a setting within the app to not sync bot (non-subscribed) contacts to your list, which was exactly what I was looking for. My app may have been out of date and that's why it wasn't showing. Thank you Mailchimp for your speedy help, I was struggling with this for awhile. [original review] It's great until you have an issue with bots signing up to your email list. The integration has no way to filter out fraudulent/fake emails (whereas the standalone Mailchimp platform does). What happens is your contact list will get flooded with thousands of emails from fraudulent orders, that Mailchimp then charges you for because you're "over" your contact limit. It's pretty underhanded and almost like they benefit from not having better filtering settings within the app. You'd think an ESP of this level would have figured out a way to filter bot traffic. None of these contacts are actually "subscribed" to my list. I would even pay more for this feature, if only Mailchimp would integrate it. Please do something, Mailchimp!

Lori was the best.

Jean was very friendly, patient, and knowledgable. Even with some issues on our end, was able to reconnect and get the matter resolved.

Seph was great, quick and helpful

Jean was an amazing help - kind, patient and professional. Thank you Jean :)

Nadz was efficient with response and solution

Fast, accurate support and problem solved thanks to Dean! Great work, keep it up!

Lori at MailChimp helped me a lot today with a technical issue. So far, I find the support at MailChimp very good. After a learning curve, creating and sending emails is getting easier every time.

Me ha ayudado muchísimo juvy, ha sido fenomenal

Buen equipo de soporte. Marz me atendió e hizo seguimiento de mi problema. También estuvo atento y me envió un email con detalles para atender a mis solicitudes

very helpful and quick to respond