All reviews

Rating Breakdown

  • 5
    62% (1,179 ratings)
  • 4
    3% (61 ratings)
  • 3
    2% (30 ratings)
  • 2
    2% (46 ratings)
  • 1
    13% (252 ratings)

Reviews with Text

  • 89% (1,397)
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5 / 5 Share

Jan. 8, 2026

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 7, 2026

support time work very well

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 7, 2026

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

Excellent app. have been using it for a while now and makes life so much easier and reduces my admin time. Easy to set up and connect to ebay and orders flow seamlessly to shopify and to my shipping provider. I needed help from support when I made a change to my store that caused an issue in ebay and Carlos helped me out, working through my problem until we found what the cause was and I was able to resolve it. Great service and a really happy customer here. Well done.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

I've had very positive experience with this app. Whenever I had questions, I reached out to the chat function and chatted with 2 different people (Russ and Joy) and they were both extremely helpful and quick with responses. I would highly recommend!

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

Using app

Over 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 5, 2026

Used for almost 12 months but uninstalled due to the insistence that “eBay” required customer details be deleted. This includes name, address, phone. Order tracking details, reviews that are left. Also means the customer can’t be merged and makes keeping track of repeat business impossible as well as trying to find orders to assist with warranties and follow up. If you value record keeping avoid this app.

Using app

10 months

Total reviews

1

Average rating

1.0

4 / 5 Share

Jan. 2, 2026

A really complicated app. But with the help of the service team, I was able to start my listings on eBay. The team behind it is always helpful and super nice.

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 2, 2026

Mark did a great job helping me. had a issue with a description tag in ebay but all solved now

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 29, 2025

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2025

Great and patient customer service, thank you Rain

Store

BABICLO

Using app

3 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 28, 2025

this was my best experience with Rain, they helped me so much, thank GOD.

Using app

10 days

Total reviews

1

Average rating

4.0

1 / 5 Share

Dec. 24, 2025

Extremely poor app with numerous bugs. It’s incredibly difficult to push products to Amazon: variants don’t appear, images fail to upload, and random errors occur without explanation. After a full month of trying to use, I seriously doubt whether it will ever work properly. Product uploads repeatedly fail, and despite weeks of trying to get support, I’ve received no meaningful feedback.

Store

Styley

Using app

19 days

Total reviews

3

Average rating

2.3

5 / 5 Share

Jan. 6, 2026

Fantastic support. Steff really valued our business, wanted to help and went the extra mile. Listened, Communicated well, provided step by step guidance

Using app

6 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Dec. 18, 2025

Serious bugs in Amazon order importing. When a new order comes in, it has incorrect product customization details. It seems to not work with product variations. Contacting support is like talking to a brick wall. They don’t want to help you they just want to close the ticket. So beware if you have handmade or variations don’t trust this app.

Using app

3 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 17, 2025

Works great, very helpful, courteous and professional customer service.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Dec. 17, 2025

If there were an option to give negative stars, I would gladly do it. This has been by far the worst experience I have ever had with any app on Shopify — and I’ve used many. Marketplace Connect is unbelievably poor, confusing, and unreliable. The app itself feels broken and unfinished, and what makes it even worse is the support team. They seem to have zero understanding of their own app. I spent an entire month going back and forth with support, explaining the same issues again and again, only to reach ABSOLUTELY NO SOLUTION.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Dec. 16, 2025

Mariel was a great help superb aftersales service

Using app

17 days

Total reviews

4

Average rating

5.0

1 / 5 Share

Dec. 15, 2025

Absolutely shockingly bad support. Particular mention needs to go to Mariz who does not belong in customer support industry. Lazy and incompentent would be the kind way to describe her.

Using app

2 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 15, 2025

Using app

About 2 years

Total reviews

6

Average rating

5.0