Shopify Marketplace Connect

Awesome support, quick and reliable, thank you John O!!

OMG what a disaster, trying to link with Etsy, does not work, very inconsistent, programmed by amateurs, have a look at the Faire sync app and learn a few things...

Mike was were knowledgable and quick to fix an issue I 've been dealing with for a month Thank you! Maria

Really wanted to use this app, reading the reviews everything appeared to be positive about it. Connected ETSY as wanted to start small, had an issue which Josh advised on swiftly. This was followed by another issue whereby products were not syncing, spoke with Josh on the live chat and he walked me through the set up. All appeared to work and the information went from shopify to ETSY fine, did a test order and it didn't work. Spoke to Live chat who said there had been a policy change (must have happened in the few hours between the morning and afternoon) this was now effecting orders from ETSY and i was best to carry on using ETSY directly as there was no timescale. Sadly i wanted to get ETSY sorted before moving on the Amazon and EBAY so for the time being i have disconnected the account and removed the app Hopefully it will work in the future but dont want to risk messing up ebay and amazon

Support is just awful. Since they were acquired by Shopify they blame everything on Shopify and close the case while acting rude. Then you have to reach out to Shopify support who are friendly and helpful, and confirm that it's a Marketplace Connect problem. Then you have to reach back out to MC with a case number from Shopify before they'll do anything. Marketplace Connect has a lot of bugs and is lacking in a lot of really basic features. Doesn't feel like the engineers really know how their customers are using the tool. We pay almost $100/mo in charges yet it has less features than alternatives like Veeqo which is free. In fact, Veeqo will offer 5% back on any shipping labels purchased, and can predict how many units you need to re-order based on previous sales. I just can't understand why anyone would still use this app when the Marketplace Connect team cares so little about it themselves.

The customer support is great and this app is very helpful

Hidden fees, Trash business model to force paid subscriptions. Delete my data.

Not worth it. The amount of time I spend talking with support because it's so buggy fully negates the benefits. I wish I'd just set each marketplace up seperately for all the issues that would have given me than using this terrible app.

Great product and great customer service. I have noticed that their only limitations tend to fall in line with the limits of the platforms they integrate. They are much better than our past integrator for Amazon! Customer service tends to have a good knowledge base and replies back within a reasonable time.

This app works somewhat well for eBay but it's absolutely awful for Etsy. There's a ton of errors, missing categories, and unmapped fields. It's incredibly slow and unresponsive. A real pain to use. A ton of work needs to be done to get the data to behave properly and the data sync is very slow.

Awesome service, they went above and beyond to help me.

After the first sync on tracking number failed, you can't re-sync. And there fore you lose that order and penalty on you. Support is very bad and not willing to solve the problem. They only advise to change tracking and fulfill again, which I did. But they can't do anything about it. A very bad app and support, be aware

Rain was amazing. Give them a raise.

Schnelle Hilfe, danke!

Steff was super helpful and was able to help me resolve an issue Ive been trying to resolve for days!

I am really enjoying using this app - it has made dispatching and tracking inventory between Shopify and Etsy much easier, plus customer support is always very fast and helpful.