Shopify Marketplace Connect
Sell on Amazon, Target Plus, Walmart, and eBay from Shopify
Rating
4.2
feedback
1,915
chart
#340
All reviews
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Jan. 30, 2024
As a merchant focusing on the German market, I found this app fundamentally unusable due to its severe limitations around tax handling. The platform from which it imports data (Etsy) does not include sales tax in its transaction reports, yet it collects the tax. This presents a significant issue for German merchants who are legally required to itemize sales tax on invoices. Unfortunately, this app lacks the functionality to import orders from Etsy to Shopify with a customizable tax rate, rendering it ineffective for managing financial compliance within the EU. The lack of attention to such a crucial aspect for European Union merchants is disappointing. Given the EU's complexity and strict tax regulations, this oversight can cause significant operational and legal challenges for merchants in the region. It's a glaring gap that cannot be overlooked, as compliance with tax regulations is not optional but a mandatory aspect of conducting business within the EU. While I understand the world is vast, and there are markets outside the EU, it's disheartening to see the developers overlook such a significant market segment. The EU may not be the largest market globally, but it's a critical one, with stringent regulations that cannot be ignored. This oversight limits the app's usability for a significant number of merchants who would otherwise benefit from its features. To the developers, I urge a reconsideration of the app's features to accommodate the needs of EU merchants, especially those in Germany. Addressing this issue not only expands your app's market reach but also demonstrates a commitment to supporting businesses in navigating the complex tax landscapes of their respective countries.
Thanks for your feedback, We understand this frustration and we do have this on our roadmap. Nikki
Feb. 5, 2024
Vraiment deçu de cette app, pas en francais, interface pas lisible, j'ai mis etsy aucune possibilité d ajouts de tags ( et quand vous connaissez etsy vous savez bien l'importance des tags) et pour les categories pareil rien d'automatisé... Ensuite apres avoir supprimé etsy, je vais sur ebay et la pareil niveau categories l enfer, et le pire le templates qui lui est tout en anglais, surtout sur une boutique francaise la c'est al catastrophe total et impossible de le changer sauf comme dis en chat de payer un web dev qui va mofidier le code, bah voyons... tout ca pour perdre 1 mois de temps je vais cherchez une autre app car la je dis non .... je test meme pas amazon avec jvais me faire bannir lol
Merci pour votre avis, Nous avons contacté directement pour discuter davantage des problèmes. Nikki
Jan. 26, 2024
Have received AMAZING support from Dale. He has gone completely above and beyond in assisting us, we are so happy with him!
Jan. 25, 2024
If this worked than I would leave a great review however since I'm having the hardest time just getting everything to link up without this nice "AUTH FAIL" message I keep getting. So, no I do not recommend, it's been a waste of my day because that's how long I've been trying to set this up, with the directions given. I'm over it and I just give up, I guess I won't be selling my merch on amazon through shopify smh.
Thanks for your feedback, We understand issues do arise, but we are committed to solving the issues as soon as possible. We have reached out directly to discuss these further. Nikki
Jan. 25, 2024
The journey of listing on Amazon has presented its fair share of challenges. Recalling my experience with the earlier iteration of this application, formerly known as Codisto, which I utilized a few years ago to synchronize my secondary store with Amazon and eBay, the initial setup was remarkably user-friendly. The Codisto team, in that version, efficiently handled the configuration for my store, simplifying the entire process. The convenience of a straightforward setup, coupled with a manageable monthly fee, made for a seamless experience. Their proactive assistance during the platform setup was genuinely valued. However, in the current version, the hands-on assistance that was once available has been replaced by a redirection to an extensive documentation resource. This transition places a higher demand on users to possess an advanced level of expertise to navigate and execute the setup successfully. Notably, the product listings exhibit notable shortcomings, including missing product photos and variants that fail to sync appropriately. This results in a confusing array of mixed-up images, where pictures from one item may mistakenly appear in an entirely unrelated product listing—such as finding ring images in a cushion listing, creating a perplexing and less-than-ideal situation. Despite persistent efforts to understand and resolve these issues, the support received for other concerns has proven less fruitful. It appears that the support team may not be actively seeking new users, potentially hindering a smoother onboarding process. A more collaborative approach from the support team, providing assistance with the setup, could significantly contribute to user satisfaction and overall business success. Streamlining the setup process has the potential to increase user adoption, fostering a more prosperous ecosystem where successful businesses generate better income, ultimately leading to the app's success.
Thanks for your feedback, It's important to know, understand and address any issues that may arise. We have reached out directly to offer a personal one on one to further discuss your concerns. Nikki
Jan. 23, 2024
The support for getting setup is awesome and very quick turn around. It's a very flexible app and will save a lot of time syncing between Shopify and Amazon. It gives you the option to map default values for attributes, which can save you a lot of time when publishing the same kind of product over and over.
Jan. 22, 2024
We've come across a critical error with Amazon listings that the team here is having issues identifying and resolving. They have acknowledged the issues in their software. They are actively working on it, but the last issue we reported has gone unresolved after 2 months. We are starting to question the technical aptitude of the team, but if something changes, we will update this review.
Thanks for your feedback, We are actively working on your request, of which one error has already been cleared. We will continue to monitor and notify you once the other is completed. Please reach out anytime, Nikki
Jan. 22, 2024
I talked to Rain, and He helped me to go through linking to Etsy. He was great. Thank you
Jan. 21, 2024
Great support by Russ, very knowledable and willing to help. Thank you for help
Jan. 21, 2024
Support has been very patient and helpful as my company goes through a bit of restructuring on the backend. They worked with me step-by-step to get my listings properly connected to new products and unlinked from old products!
Jan. 19, 2024
Hi team, The install page is frozen, when I click install it try's to open a page but nothing comes up?
Jan. 19, 2024
This app SUCKS. When clicking install, goes NOWHERE and the page is blank. Tried 3 different browsers and still nothing! FIX your app or REMOVE IT from the Shopify app store!
Thanks for your feedback, We were aware of this issue and we are pleased to advise this has since been resolved. Please reach out if you have any further queries, the support team is available 24/7. Nikki
Jan. 19, 2024
Very bad support if you want to remove or update your products
Thanks for your feedback, We have reached directly to offer an onboarding and provide further technical support. Nikki
Jan. 17, 2024
Jae was extremely helpful and knowledgeable. This is a great app and the customer service is quick and always helpful
Jan. 17, 2024
Great app and excellent support! Dom was able to help us resolve the issue very quickly and their service was great! Highly recommended!