Shopify Marketplace Connect

Great Support

Really good app, would recommend it to everyone!

Excellent. I'm finding it a great tool with amazing customer support. I'd highly recommend it.

Easy to navigate, inventory and product details are syncing well. Since we've used the app, it is so much easier to manage products and orders. Customer service is very helpful and responsive. It will only take you a second before they answer.

You guys have the BEST support...everything that you have told me to do since I got on Walmart has worked ..... I have never had support better then yours keep up the good work..Mark

I need to urgently address the appalling experience we've had with Shopify Marketplace Connect. If we could rate it with negative stars, we would, given the severe and persistent issues we've faced for over 60 days. Despite sending pictures as requested and reaching out for crucial support, the app has proven to be a travesty for any business owner relying on it. Adding to our frustration, when Amazon.com sought a conversation with a developer from Shopify Marketplace Connect to address our concerns, the support team failed to facilitate this essential dialogue. This starkly contrasts with our experience with Amazon support, which has been more proactive and willing to escalate our issue to their development team. The lack of progress in resolving this critical problem, despite having over 25 feedback emails detailing our support chat conversations, is nothing short of a business owner's nightmare. Listing our products on Amazon.com remains an unmet challenge, and Shopify Marketplace Connect has become more of a hindrance than an asset. We're not seeking a plea; we demand an immediate fix. The current state of Shopify Marketplace Connect is unacceptable for any business owner relying on its functionality. Please allow us to post attachments and emails to illustrate the urgency and severity of the problem. Your swift and decisive action in resolving these issues is imperative to salvage the credibility of Shopify Marketplace Connect for businesses like ours.

I have to say the app does its job and the support team is there to help, however their instructions were very harmful for our business. We asked two different times to two different support people if the application would respect the FREE LIMIT from ebay, so we could simply activate all items and let them sync. They said yes not one, but twice. But a week later we encounter a 40€ payment and a 50€ payment from ebay. The limit was surpassed. I believe not having the option to agree to surpass this free limit is a big hole on the implementation, and the terrible understanding of the support team was a tremendous let down for us. i would greatly recommend not trusting their recommendations. they also didnt take acountability from their mistake.

Helped resolve issues that 2 other agents did not. Did an awesome job. keep it up.

Many times impossible to load. app seems very slow. Update: it`s all working well now. Thanks CS.

I am updating my review after having been in touch with the support team. I was advised - "The categories you have set in Shopify is only for your Shopify store. That means you need to manually set the category on the app." This is time consuming when you have over 2,500 products and have to manually set the category for each one. Other than this issue the app works well and customer service (Jeffrey Avila specifically) is great at trying to help. Hopefully the category feature can be fixed somehow in the future.

I have tried several eBay collaboration apps, and I think this is the app with the smoothest collaboration. The chat support is responsive and helpful in resolving issues. It was disappointing that bundle products could not be linked, but I rate it highly with high expectations for the future.

I only used this app for a Walmart.com listing. I'm not sure how it performs for other marketplaces. Here were my issues with Walmart: 1) The listing on Walmart was never the same as the product information on Shopify. I tried multiple times and ways to edit something as basic as the title showing up for the Walmart listing and even after chatting with support multiple times, I was unable to change the Walmart listing title or edit the description completely. The description was pretty much always a bit off 2) Marketplace Connect should see from my Shopify account that I'm shipping all my orders through Amazon MCF. It turns out that Walmart does not allow competitor carriers to be used so Marketplace Connect kept sending Walmart my shipping information and Walmart ignored it. Then they cancelled all my orders after all the products had already been delivered to customers and gave customers their money back. Marketplace Connect should have been able to warn me that the carrier I was using was not compatible with Walmart as Walmart has a list of carriers they can easily compare against.

Excellent support team around the product. I'm always able to connect with a live agent and get all the questions I have answered with detail. Thanks again!

Perfect service

Hi, Spoke to Carlo, Really knowledgeable and helped me right away and solved the issue i was having. Excellent customer service. Thanks Carlo really appreciate your help!

Support is great! They can always provide the help we ask for.

5-star for sure. Working with Amazon it is piece of cake.

Sehr gut erklärt

This app has made the process of importing products to Amazon, Walmart, and eBay a lot easier. The support staff is also very helpful!