Shopify Marketplace Connect

Nov. 20, 2023

Amazing App, Great Customer Support

Nov. 17, 2023

I like using the Shopify Marketplace Connect app however when I have variants in 1 product listing, the Marketplace Connect app combines the quantities for each variant instead of separately in my Amazon and Walmart store. Ex. Shopify Store- Shirt 1 Small 2 Medium 0 Large 2 XLarge but my Amazon/Walmart store will show a combined total of 5 instead of their respective quantity amount like below 5 Small 5 Medium 5 Large 5 XLarge So then a customer will buy a Large even though my inventory is 0. This needs to be resolved immediately.

Nov. 17, 2023

i'm pretty New to the App, and getting used to its many feature and how useful it can be to our operation in General, but must say the customer service is hands down , the live chat is my go to feature, the team is always ready to help and walk you thru the necessary steps in configuring very impressive, i look forward to what this app has to offer, at present am comfy working with.

Nov. 17, 2023

10/10

Nov. 16, 2023

This app did not work. After troubleshooting for a week with multiple support agents, we weren't able to get the inventory to send over to Walmart Seller account. Also, you can't have different images over on Walmart from your Shopify images. I really wanted this app to work, but might need to go back to Sellbrite.

Nov. 26, 2023

I have been given either untrue or false information on at least 8-10 occasions by various team members regarding my listings being uploaded to wal-mart.com. It seems that the vast majority of team members here either tell you what you want to hear and are either clueless as to what they are doing or just don't care. I will update this if this changes.

Nov. 14, 2023

Horrible Experience in transitioning from Codisto to Marketplace Connect. Without ANY warning, the app stops working. Just found out through a random routine check. Support agent only half-reads my messages, gives out wrong information with high confidence which does not fix the issue at all, and promptly goes offline to not be reached again. Overall, not trustworthy.

Nov. 14, 2023

Thank you so much for all your support Joy and his team AAAAAAA service

Nov. 13, 2023

BIG SHOUTOUT TO JAE SO PATIENT AND HELPFUL I LOVE THIS APP

Nov. 13, 2023

thank you rain for your help and patience

Nov. 12, 2023

We just recently integrated our eBay store into this app. So far their support team has been so helpful and patient with all of our concerns. Their assistance and insights have helped us set up our eBay store account properly. Their chat support is so responsive and accommodating. We are looking forward to smoothly listing all our items soon.

Nov. 12, 2023

Nov. 11, 2023

This app has made us so many sales already and makes connecting to eBay very easy.

Nov. 10, 2023

Bin beeindruckt vom superschnellen Suppoert per Chat! Alle bisherigen Probleme konnten auf diese Weise "Just in time" gelöst werden" Ganz toll!

Nov. 9, 2023

Super helpful- pay raise needed for him.

Nov. 9, 2023

I had a really bad experience with the customer service of this marketplace connector. If you encounter an issue that's not easy to fix, you'll end up exchanging emails which is a very slow way of troubleshooting. The customer service team should call you and help you solve the problem over the phone. I've been waiting for over a week just to get a basic issue resolved because I have to wait for a response, then perform the task and send an email back to see if it worked. What should have been a 10-minute task is now taking me at least a full day. I was trying to list items on Amazon using this connector but still can't. So, I'm considering scrapping the idea of using this marketplace connector for Amazon listings altogether.

Nov. 9, 2023

Okay this app literally does not do the single thing it is supposed to do, which is syncing your pricing and inventory counts to 3rd party marketplaces. I have spent hours on chats and videocalls with support and they have absolutely nothing for me. It's with the developer team which is laughable because I am asking for the most basic functionality of the app to work the way that all of their reps expect it to work. Just an utterly unusable product.

Nov. 8, 2023

I originally gave this a 1 star rating..then changed it to 4 star.. my original rating was more accurate at the time as I use Etsy and it had some issues.. but after working with Tech Support they have been very proactive and implemented changes and I now feel very confident that this is a great product and I know that even if I come across an issue, it will be sorted respectfully and quickly. well done Marketplace Connect support and tech team!

Dec. 11, 2023

UPDATE: 12/11/2023 - This app continues to get worse. At any given point, items will just stop syncing to ebay completely. Tile, pricing and inventory updates sometimes do not sync at all. As of now, we have had to reach out to customer support 6 or 7 days in a row for almost the same issues every time. Every time we reach out they say the same thing "we see the issue and it is fixed now". Then it works for a few hours, then stops working correctly again. I apparently have an open case that was escalated but there have been no updates. Yes, customer support chat is fast to reply, but when it doesn't result in the app being fixed, it hardly matters. We plant to compile our conversations and experience and submit a case to Shopify soon. We have lost money and a ton of time by using this app and we just want it to work. Again, I'll update this review if they ever get the app working correctly. For future users, note that this app is not ready for production if you have a large store with a lot of products. If you are seling a small amount, it should work for you but plan on doing a LOT of manual updates on your products and working with customer service nearly every day when syncing stops working. ORIGINAL REVIEW - I want to love this app, but it's painfully slow when using with ebay. I'll sometimes receive an order on ebay and it takes 40 minutes to an hour (or even more) before it syncs back to my Shopify store. If it's an item that is nearly sold out when this happens, the item sometimes sells out before the sync, causing it to be oversold. I've already had to cancel multiple ebay orders and refund customers due to this delay. Customer support blames ebay, ebay blames the Connect app. All I know is that if you chat with Connect support, they can manually force the sync and the orders magically show up. So if they can do that, then it's clearly something on this end, not on ebay's. There are also many listing fields that cannot be edited in mapping, such as Volume Pricing. Descriptions also do not float over on products, so I had to set a default one to post for all ebay listings. Long story short, this app COULD be great, but the slowness in syncing is causing me to look for alternatives. Or add a "manual sync" on the Orders page so we can force them to sync. Even as we speak, I have two orders on ebay that were pad for over an hour ago that still have not synced to shopify, one is now sold out, so I'll have to cancel and refund. So annoying! I'll update my review if they ever fix this.

Nov. 7, 2023

New to shopify and ebay so it took me a minute to get used to it but the great thing is, every time i spoke with customer service they've been great, extremely helpful and patient. Each person i spoke with helped me resolve the challenges i was having. Great team. Especially Mark,