All reviews

Rating Breakdown

  • 5
    62% (1,183 ratings)
  • 4
    3% (61 ratings)
  • 3
    2% (30 ratings)
  • 2
    2% (46 ratings)
  • 1
    13% (254 ratings)

Reviews with Text

  • 89% (1,401)
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5 / 5 Share

Oct. 14, 2023

Excellent support staff. Had a few issues and it was resolved quickly. I highly recommend.

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your review! So glad you have had a positive experience with our support team :) We have to agree - they are 'pretty excellent' ! Please reach out anytime! Nikki

5 / 5 Share

Oct. 13, 2023

Just started using this app, and I had a question, support responded very quickly and answered all my questions.

Using app

About 7 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! Glad we could respond quickly and resolve all your issues! Please reach out anytime :) Nikki

5 / 5 Share

Oct. 13, 2023

Customer service is hands down the best. Always very polite and answer all of your questions and concerns. I have reached out several times for some issues and they have always went above and beyond to make sure everything was running smoothly for us.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your review! So glad you have had a great support experience! It's always nice to hear such positive comments about our team :) Please reach out anytime! Nikki

5 / 5 Share

Oct. 13, 2023

I installed the app and it was daunting at first! I got in touch with them through their live chat and they helped me until i was up and running, thank you!!

Using app

About 17 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! Great to hear we got you up and running :) The app is full of amazing features, please don't hesitate to reach out if you are unsure! Nikki

1 / 5 Share

Oct. 13, 2023

Was always buggy and slow (as Codisto) but now its moved to Marketplace Connect the App is just awful and we have uninstalled as its just unusable.

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for your review, We understand there have been issues. We have provided a response directly for further discussion, if you would allow us the opportunity to do so. Nikki

5 / 5 Share

Oct. 12, 2023

Mark was very helpful and explained things very clearly and also provided screenshots.

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for your review! Glad we could provide great support and explain the process thoroughly. Please reach out anytime! Nikki

5 / 5 Share

Oct. 12, 2023

Von is so helpful and solved my concerns instantly

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for your review! Von will be thrilled with your comments :) Glad we could help resolve your issues quickly and efficiently. Nikki

5 / 5 Share

Oct. 12, 2023

Awesome support and immediate problem solved. Really well done. The colleague was a great help to me.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! Great to hear you received such great support! Please reach out anytime! Nikki

4 / 5 Share

Oct. 11, 2023

It's good, but it would be great to have some additional features. Being able to "refresh" the data that gets pulled in from other places such as Walmart, Etsy, Amazon or Ebay. I updated some of the SKU's on Etsy but it never shows up as a match when I try to link the listings. When trying to link a possible listing, I try to enter in the Shopify SKU, but nothing pulls up sometimes. Being able to modify or break certain linked listings, I.E. if I linked a listing by accident, I have no way to modify it. Also being able to modify the linking settings for each "market" . I.E. if I originally had it set to us the App for the source of truth for the title, being able to modify that would be great for sites like Ebay where we need to modify the title for SEO, but don' t want to modify the title in Shopify and have a cascade effect on all other linked markets.

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 11, 2023

Shopify Marketplace is a great app. Simple to use interface. And if you have any issues understanding something, the live support is right there to walk you through it. (Mark was great help!) What more could you ask for.

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your review! Mark will be thrilled with your comments! The support team is available 24/7 and can walk you through any of your queries :). Please reach out anytime! Nikki

5 / 5 Share

Oct. 11, 2023

The app works great! Adrian offered great help in the setup process.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! So pleased Adrian was able to assist you with the set up process! Please reach out anytime! Nikki

5 / 5 Share

Oct. 10, 2023

I was having countless sleepless nights trying to figure out how to configure my listings/mapping etc and Ronel came through, he was very thorough, and he connected everything he could for me and for that I am grateful.

Using app

7 days

Total reviews

19

Average rating

3.7

Developer Reply

Thanks for your review! Great to hear your experience was a positive one! Our support team is available 24/7 please reach out anytime! Nikki

5 / 5 Share

Oct. 10, 2023

The support team has been amazing getting a large amount of my listings posted successfully! The app is also great to use. I recommend!

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

I have been using this application for a short time, but from what I see it is very efficient, high-level technical support, they will help you with everything and patiently serve customers, all technical assistance. Best regards and thank you again

Store

M&B

Using app

25 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

The ease of onboarding new partners was frankly a little stunning. All of a sudden I'm selling in a category I had no intention of entering and making sales with a partner all the way across the country.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

Amazing! I had slight issue but Adrian was very helpful and talked me through the steps to fix it. 100% recommend this app!!

Using app

7 days

Total reviews

12

Average rating

5.0

1 / 5 Share

Oct. 12, 2023

Three edits to list a product is too long. It took me all day just to list two products, which did not list correctly after all. After building the listing in Shopify, you are forced to build the listing for Etsy in Marketplace, then when you get to Etsy, you have to rebuild the listing. The variations did not carry over. The app forces you to select the deepest subcategory, rather than the correct one, and there is no changing it in Etsy, as there is no drop-down from which to choose a new category. When you have an error, having to go back and forth between the different windows, i.e. leaving the page, makes it difficult to reconcile errors, i.e. if you do not fill out the form out according to the apps requirements, you cannot pass go. There is no bulk listing that I know of; at least Help had no idea whether there was or not. Out of three Help chats, only one person knew what they were doing.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback, We are sorry you did not had the positive experience we aspire to. A Senior representative has reached out for discussion and call to discuss further options. Nikki

5 / 5 Share

Oct. 9, 2023

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2023

Brilliant. We've tried FBA with Amazon where we had to create a second company in Germany to do that, and getting the same result as now. What we get now is seamless orderflow!

Using app

About 2 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 9, 2023

Using app

26 days

Total reviews

4

Average rating

4.0