Shopify Marketplace Connect

Oct. 23, 2023

I have been attempting to use this app for a couple of months now. Everything about it has been great unless you use Etsy. I have emailed the support team dozens of times, just to be told they are aware of the bug and are trying to fix it, or they are passing it on to their support team. The connection to Etsy doesn't import any shipping information. I have no idea what speed a customer chose for shipping or how much they paid until I log into Etsy, and copy/paste that info into Marketplace Connect for our shipping folks. The app randomly resets all of my weights and dims to zero, which means the shipping amount shown to customers on Etsy is often $20-30 more than it should be because Etsy can't calculate it properly. Over 2 months we've lost thousands of dollars in sales because of this glitch. Only our repeat customers will bother to reach out and ask why so that we can explain and refund the shipping overcharge. The rest move on because who in their right mind would pay $30 to ship a $10 skein of yarn? So if you don't use Etsy, you'll love the app. If you rely on Etsy for sales, find another app. This one is a nightmare.

Oct. 22, 2023

this app doesnt work properly ...3 weeks of hours a day trying and speaking to 'support agents' and still had NO active listings, nothing linked properly and ZERO result.

Oct. 22, 2023

Customer support is always quick to reply. Thank you

Oct. 20, 2023

Dale was incredible with working with me as I just installed the app and I am still in the early stages of familiarizing myself with the platform.

Oct. 20, 2023

Dom was absolutely awesome is walking me through what I needed to do. When you have so much to set up on your website and so many apps, sometimes it can feel a bit overwhelming so to have someone who will patiently hold your hand is so important and I really appreciated the great customer service

Oct. 19, 2023

Oct. 24, 2023

Terrible user experience, but customer support is always there to help you through issues and make up for the bad app design. If you wanna list a product on Amazon with variations like size or color, you'll likely be stuck on endless errors for hours. There is a lot of hidden information about fields the app doesn't tell you about. You are not really guided on what fields are required, what fields are hidden or visible between the single and bulk edit mode. It becomes really messy. At least with the Amazon spreadsheet, you can make visible just the required fields, so you never have to guess what you need to do next. The result is a lot of trial and error to try to figure what maybe is going wrong. Even tech support acknowledges this lack of clarity by saying it's a trial and error process. Now imagine having to do this for hundreds of products.

Oct. 17, 2023

I had a few issues with my listings and Chloe was super helpful and responsive to get things up and running quickly!

Oct. 17, 2023

I wouldn't say that Codisto was perfect or a 5-star app, but Marketplace Connect should have never been released in the stage that it is currently in. I have attempted to submit ~5 new products with multiple variants to Amazon through Marketplace and haven't been successful once. There is always an issue and customer support just provides me with the error codes and no real solutions. The app can't find matching SKUs, variants aren't paired together on Amazon, and missing mapping fields cause errors but aren't updatable to name a few.

Oct. 16, 2023

Oct. 15, 2023

i was struggling to import my products to amazon, but i messaged the chat and had an amazing lady called lovely help me, and she did everything needed to get my products listed, she went above and beyond and not only instructed me on what i could do, she also did everything for me herself

Oct. 14, 2023

Excellent support staff. Had a few issues and it was resolved quickly. I highly recommend.

Oct. 13, 2023

Just started using this app, and I had a question, support responded very quickly and answered all my questions.

Oct. 13, 2023

Customer service is hands down the best. Always very polite and answer all of your questions and concerns. I have reached out several times for some issues and they have always went above and beyond to make sure everything was running smoothly for us.

Oct. 13, 2023

I installed the app and it was daunting at first! I got in touch with them through their live chat and they helped me until i was up and running, thank you!!

Oct. 13, 2023

Was always buggy and slow (as Codisto) but now its moved to Marketplace Connect the App is just awful and we have uninstalled as its just unusable.

Oct. 12, 2023

Mark was very helpful and explained things very clearly and also provided screenshots.

Oct. 12, 2023

Von is so helpful and solved my concerns instantly

Oct. 12, 2023

Awesome support and immediate problem solved. Really well done. The colleague was a great help to me.

Oct. 11, 2023

It's good, but it would be great to have some additional features. Being able to "refresh" the data that gets pulled in from other places such as Walmart, Etsy, Amazon or Ebay. I updated some of the SKU's on Etsy but it never shows up as a match when I try to link the listings. When trying to link a possible listing, I try to enter in the Shopify SKU, but nothing pulls up sometimes. Being able to modify or break certain linked listings, I.E. if I linked a listing by accident, I have no way to modify it. Also being able to modify the linking settings for each "market" . I.E. if I originally had it set to us the App for the source of truth for the title, being able to modify that would be great for sites like Ebay where we need to modify the title for SEO, but don' t want to modify the title in Shopify and have a cascade effect on all other linked markets.