MIDA Heatmap & Replay Checkout

The record option is super useful to get some insights about how our customers are interacting with the website. It allows to quickly identify bottlenecks and make the user journey much smoother.

Amazing app and easy to use. Another thing I love is that it's free to use. I found it really useful when I first started running ads and I wanted to see how visitors we're interacting with my store. From that I was able to make adjustments and improve! I don't usually leave reviews but when it comes to how helpful this app has been, I had too. 100% Recommended!

Really good customer service, 100% recommend the app.

The response was quick and the issue was resolved within a few hours, thank you very much.

Well functioning app, and great help at customer service for all kind of requests.

Very effective in seeing exactly how customers navigate your site and the steps taken to check out. Support with the app is also very quick and helpful. Shout out to Lucy. She was very helped me exclude my IP and extend my recordings very quickly.

This has been a huge help to understand where my clients are focused. Even if they don't purchase, knowing what products they drilled down on is a great help.. Loving this app..

The free option is nice for now. I hope it is free for longer period of time.

Best Staff, very easy to use, and tbh surprisingly no bugs so far lol. they have a free plan which should be enough for some stores

Great customer service. I encountered an issue where my IP address was being counted as one of the sessions, and I was able to resolve it with the team in under 20 minutes.

We've been using this app to track user behavior and session recordings, and it's been a game changer. The ability to watch real user sessions gave us deep insights into how customers navigate our site, where they hesitate, and exactly where they drop off during checkout. Thanks to these insights, we discovered multiple patterns and key pain points that we would have otherwise missed. For example, we identified confusing steps in our checkout process and fixed bottlenecks that were causing cart abandonment. After implementing changes based on the data, our conversion rate significantly improved and our checkout experience is now much smoother. Highly recommend to any business looking to truly understand their customers and make data-driven improvements!

MIDA offers a wide range of analytics while being super user friendly! Highly recommend it!

I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.

I've been using this tool for most of my shops and recommend it to others. It's incredibly informative and useful, especially the session replays, which give great insight into user behavior. The only reason I'm not giving 5 stars is because I occasionally encounter bugs in the replay feature. That said, overall it's a very solid and valuable tool.

I am very thankful for the prompt help from the support team. we tried now this app for few weeks, and we are very happy with that.

Really loved this app! I was able to find many issues with store's user experience and was able to fix them for the issues. I would recommend this app for store owners who want to increase their revenue and improve the user experience.