MIDA Replay, Heatmap & Insight

The record option is super useful to get some insights about how our customers are interacting with the website. It allows to quickly identify bottlenecks and make the user journey much smoother.

Well functioning app, and great help at customer service for all kind of requests.

Very effective in seeing exactly how customers navigate your site and the steps taken to check out. Support with the app is also very quick and helpful. Shout out to Lucy. She was very helped me exclude my IP and extend my recordings very quickly.

This has been a huge help to understand where my clients are focused. Even if they don't purchase, knowing what products they drilled down on is a great help.. Loving this app..

The free option is nice for now. I hope it is free for longer period of time.

Great customer service. I encountered an issue where my IP address was being counted as one of the sessions, and I was able to resolve it with the team in under 20 minutes.

We've been using this app to track user behavior and session recordings, and it's been a game changer. The ability to watch real user sessions gave us deep insights into how customers navigate our site, where they hesitate, and exactly where they drop off during checkout. Thanks to these insights, we discovered multiple patterns and key pain points that we would have otherwise missed. For example, we identified confusing steps in our checkout process and fixed bottlenecks that were causing cart abandonment. After implementing changes based on the data, our conversion rate significantly improved and our checkout experience is now much smoother. Highly recommend to any business looking to truly understand their customers and make data-driven improvements!

MIDA offers a wide range of analytics while being super user friendly! Highly recommend it!

I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.

I am very thankful for the prompt help from the support team. we tried now this app for few weeks, and we are very happy with that.

Thanks to MIDA, I can identify and fix UX obstacles almost instantly. It’s like having a real-time window into my customers’ experience. The heatmaps are super intuitive, and session recordings help uncover hidden issues that I would’ve never caught through analytics alone. Plus, the support team is amazing – super responsive, knowledgeable, and genuinely invested in helping me get the most out of the tool. If you're serious about improving conversion rates and user experience, MIDA is a must-have.

Excellent support team.. highly recommended better then luckyorange i have used it previously..

Great app! Really useful and beautifully designed. The support team is super responsive and helpful — they answered my questions quickly and clearly. It’s a great tool if you want to better understand user behavior on your store. Highly recommend!

I was disappoint about the app at first, because the recording feature doesn't work properly. But after I contact the support team, they fix my issue promptly and nice to talk. Professional and friendly.

Very helpful app, will help you to know whats wrong in your store by watching customers what they are doing. Also the team is amazing. They always help me.

Great app，good customer service, I really like it! Quick and helpful!