MIDA: Heatmap, Replay Checkout
Heatmaps reveal lost sales. Record, analytic for cart recovery
Rating
4.9
feedback
441
chart
#167
All reviews
Review RSS Feed
April 5, 2025
MIDA: Heatmap, Replay & Record has been a game-changer for analyzing user behavior on our website. The heatmap feature provides clear visual insights into where users are clicking and scrolling, helping us optimize our page layout for better engagement. The session replay allows us to watch real user interactions, which has been incredibly useful for identifying pain points in the user journey. It’s an essential tool for improving UX and conversion rates. Highly recommend it for anyone looking to truly understand their visitors!
April 4, 2025
This app is definitely a game changer when it comes to providing insights on customer behaviour. Useful for determining design flaws and what users are struggling to locate or expect elements to do on a page based on clicks. Customer support is fast, friendly and very accommodating. So far great experience. Thanks to Chloe!
April 2, 2025
We love the app, we utilize it to ensure our landing pages are converting our paid traffic and its so helpful to see exactly what people are reading and scrolling right past, especially when its your CTA boxes
Oct. 24, 2025
I’m really really happy with the MIDA app, it's super easy to use in our shop! Chloe has been incredibly helpful — she responds super fast, always friendly and even offered me special deals so I could use more sessions to better understand my customers. The app works smoothly and gives great insights. Highly recommend, not just for the tool itself but also for the outstanding customer support!
March 29, 2025
Hi, I would rate you guys a 5... for the free version, you offer much more than other apps out there that do the same thing
March 27, 2025
I downloaded this app solely for the heatmaps feature, but it ended up being a huge disappointment. When I first tried it, the heatmaps didn’t even load, just a blank white screen. I contacted support and it took them 3 days to respond, which was already a red flag. After some back and forth with their IT team, the issue was finally fixed, but by then, 5 out of the 7 days of the free trial were already gone. I decided to let it run a couple of days to gather some data, but after that, I realized the heatmaps weren’t even tracking product clicks. What’s the point of a heatmap if it doesn’t capture essential user interactions? I reached out again to support to report this, and they basically shrugged it off and refused a refund, saying the trial had expired—even though most of it was wasted waiting for their team to fix the app. Overall, poor customer support and a feature that doesn’t deliver. Not worth your time. I would recommend Lucky Orange.
Hi there, Sorry to hear about your experience with MIDA! We’ve reached out to you directly to better address this and to also clarify the situation. At the same time, we’d like to confirm that all the issue with the access on your side has been resolved. Please feel free to get back to us anytime, we’re always happy to assist!
March 26, 2025
I haven't used this app a lot yet, its still a fresh download, but so far I am impressed. It takes a little video of where your customers are going, and can lend insights into how your website is viewed by others. They're quick and easy to talk to for customer service too. So far so good.
March 24, 2025
App does everything it is supposed to. Comes with a free plan that covers your needs until sales really start to come through. On top of that, support is very helpful and answers quickly. Definitely recommend MIDA to other business owners.
March 22, 2025
I think it's one of the best app for heatmaps, replays and records. Very intuitive and easy to use. I like the fact that there's a free verision, very usefull if you are a beginner! Also great customer support :)
March 18, 2025
Very intuitive and easy to use. I love that they offer a free version as my company is still growing but the reports are so useful. Customer support is also great.
March 15, 2025
Great service, the app works really well highly recommended and the support is very helpful too. I think this app is a MUST have for you if you need to improve your conversions.
March 13, 2025
This is amazing and gives you detailed view on the user action, Its the only thing you need!
March 13, 2025
Super application ! L'un des gros points forts et qu'on peut voir directement les sessions qui ont généré un panier ou une achat et voir quels ont été les produits mis au panier/achetés.
March 12, 2025
Eric provided great support and answered all my questions diligently. Would recommend this app
March 10, 2025
I highly recommend MIDA:Heatmap. It helped me easily recognize where my site gets the most traffic from, and to observe my customers habits so that I can better improve the website experience.