MIDA Replay, Heatmap & Insight
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buen servicio de atención al cliente
Amazing app! We offer products that require customers to enter their Instagram username in the product fields. Previously, if a customer added an item to their cart but abandoned it before reaching checkout, Shopify wouldn’t save any of their input—so we had no way to follow up. Thanks to this app, we can now record user sessions and see exactly who entered their Instagram handle and added items to the cart, even if they didn’t start the checkout. This allows us to reach out, offer support, and answer any questions they might have had. It’s made a noticeable difference in our conversion rates. Highly recommended!
Thank you so much for sharing your experience! 🌟 We’re thrilled to hear that MIDA has helped you capture those valuable insights from customers who abandon their carts, especially with details like Instagram handles. It’s amazing to know the session recordings are giving you the visibility to follow up, support your customers, and ultimately boost conversions. Your recommendation means a lot, and we’re excited to keep helping your store grow! 🚀
I've tried a few other apps like this before, but MIDA is by far the one that works best for me. It's super easy to use, and the heatmaps + session replays give me exactly the insights I need to improve my site. I noticed a difference almost right away. Also, big plus for the responsive support team – they’re quick and helpful. Highly recommended!
Interesting app, great to be able to see exactly how your customers are using your website and what they're looking at. Hopefully this will help me fix any issues, make things more user-friendly, and recognise where I need to add extra options to a collection.
The app is very intuitive and works well out of the box. We experienced some issues with the display on our session replays but the Mida team was able to help right away.
The live session replays have been invaluable to our new business. Seeing exactly how visitors interact with our store has helped us spot issues and improve the customer experience. Highly recommend!
Great app for any business starting out to understand what your customers are doing when visiting your website. Love the session recordings function! Very friendly and prompt customer service too!
Cette appli semble très efficace pour comprendre le comportement de nos utilisateurs et trouver des point de friction dans le parcours d'achat. On continue à la explorer. je recommande>
Customer service is quick to respond, thanks Chloe and Eric.This software helps me to understand my customer's trajectory and optimize my website.
Es muy facil de usar, muy útil, me ha ayudado a identificar las oportunidades de mejora de mis tiendas, y en consecuente, aumentar mis ventas
I love how I can see what my customers are doing. It gives me insights on what the first button my customers are pressing, as well as which categories are the most popular.
this app is good even the free verision but there always a scope of improvement as nothing is perfect at the end of the day..thank u
Came from trying out another app and one of the most immediate differences was seeing the mouse trail of recorded sessions. I could better understand how users were navigating the page BEFORE they clicked on something. This is huge and gives us more information to act on as we look to update our page.
One of the best apps and a very outstanding Customer Service!! 100% satisfaction!!!
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