MIDA Replay, Heatmap & Insight
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This is a very amazing app with a super support!
I highly recommend MIDA:Heatmap. It helped me easily recognize where my site gets the most traffic from, and to observe my customers habits so that I can better improve the website experience.
Thank you for the amazing Support Chloe, You're a star !
Makes it really easy to track customer movement during their visit. Helps us find a lot of misplaced stuff and fix problems as we see it thru their eyes. Recommended.
If you want a Team of developers that does NOT reply fast, Does NOT take pride in their application, and an application that DOES NOT WORK... Then DO NOT GET THIS APP. This team of developers is BY FAR the best out of any that i have worked with. On top of that this app does EXACTLY what its suppose to do, very very efficiently and has provided me with TONS of useful information that i have used to increase my stores conversion rate. Its by far the most useful app i have on my shopify store, being able to see my customers interactions with my website in real time is priceless. I highly recommend this app. DO NOT LOOK ANY FURTHER. You have already found the app you need :)
Even with the free version, Mida has been a fantastic tool! It’s helped me understand customer behavior, allowing me to adapt and improve. Super easy to use and highly insightful.
We have tried multiple Replay apps and so far MIDA fits us the best. The recording is very useful and it's nice they have free plan to try it out. The customer service is very prompt whenever we have any questions! Will try their other apps too.
App was easy to set up and has given me some invaluable insights into how customers are navigating my website and the issues they are facing that I need to fix.
Just started using the app and it is simple and straightforward. Works directly out of the box. Also excellent customer support from Chloe with personal approach and quick respons. You are amazing Chloe, highly recommended person. Very nice addition would be an AI driven CRO specialist as feature, which gives advices based on the collected user behavior. So something to think about it would really help.
I LOVE THIS APP!!! I was using another replay app and was not to happy with the changes they made. So i tried MIDA just to see if fits my needs a little better, and it did!!!. I haven't had any issues and the 1 time i used the chat feature i got a response immediately. Highly recommend
Great App, very helpful team members. I would recommend to everyone. 5/5 star service
Nice app! Good to use and problem solved quickly！Will keep using it and really recommend!
Very solid platform. Helps with seeing activity on site, so you can improve.
Great product and great support! Thank you.
Bug régulièrement et aucun geste commercial ne sera fait.
Bonjour, Je suis Jennie de l'équipe True Crafts. Au nom de toute l'équipe, je vous présente mes plus sincères excuses pour votre expérience avec l'application. Après avoir vérifié votre conversation avec notre agent d'assistance, j'ai vu que notre équipe technique avait reçu votre demande et avait résolu le problème de compatibilité pour vous gratuitement dans les 24 heures. Nous avons également fait un suivi avec vous par la suite, mais nous n'avons pas eu de réponse depuis. Si vous avez un moment, pourriez-vous vérifier votre courrier électronique et nous faire savoir si nous pouvons faire autre chose pour vous aider ? Nous sommes tout ouïe. Je vous ai également envoyé un e-mail séparé au cas où. J'attends avec impatience votre réponse via le chat en direct ou par e-mail [email protected]. Cordialement, --- Hi there, I'm Jennie from the True Crafts team. On behalf of the whole team, I sincerely apologize for your experience with the app. After checking your conversation with our support agent, I saw our tech team received your request and fixed the compatibility issue for you for free within 24 hours. We also followed up with you afterward, but we haven’t heard back since then. If you have a moment, could you check your email and let us know if there’s anything else we can do to assist you? We're all ears. I’ve also sent you a separate email just in case. Looking forward to your response via live chat or email [email protected]. Warm regards,
This app is very helpful - I'm using it to better understand customer flow and conversion after I switched to a new theme. I like the ability to see heatmaps and user replays. I also contacted support and had a helpful rely within minutes. Chloe was great & I appreciated the quick help.
Had an issue regarding some inconsistencies with the heatmaps and replays. The team fixed it swiftly and even extended my subscription as an apology. Love the attitude and detailed responses I get! Would 100% recommend.
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