MIDA Heatmap & Replay Checkout
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The app and support team are wonderfully helpful. This app is extremely beneficial in understanding customer flow.
Such a vital tool for all business owners, you need to know how customers are interacting with the site in order to see areas of improvement. Much better then an ordinary recording app as it includes heat maps too! The support team from MIDA are 10/10 as well. Special mention to Jennie and Quinn as they went above and beyond to help with my problem.
we’ve been using MIDA: Heatmap, Record & Replay for a while, and it has consistently proven to be an essential tool for understanding user behavior and optimizing our website’s performance. The heatmaps provide clear insights into user interactions, while the session replay functionality is accurate and detailed, making it easy to identify pain points and opportunities for improvement.
Realizaron cobro por los días de prueba pese a indicar que el plan es gratuito para probar el sistema
Hi there, This is Jennie from True Crafts team. On behalf of the whole team, I am truly sorry to hear that you had this experience. We would like to take the opportunity to clarify the billing situation, and we emphasize that we do not charge any fee during the free trial period. - It appears that you subscribed to the paid plan for the first time on November 27, 2024, at 12:32 AM (GMT+7). - Our app offers a 7-day free trial, so your trial period ran from November 27 to December 4, 2024. If you had unsubscribed during this period, you would not have been charged any fees. However, if the plan is not canceled after the trial period, the monthly billing will automatically be applied. - You canceled the app on December 9, 2024, at 8:14 PM (GMT+7), which was 5 days after the billing cycle began on December 5. We believe that before subscribing, Shopify displayed a modal showing the start date of the billing cycle on the payment screen. Given these facts, it is unfortunate that you left a 1-star review based on this misunderstanding. We believe the review does not accurately reflect the situation. We have sent an email with further clarification on this matter. Looking forward to hearing from you soon again via [email protected] or live chat so that we can get the situation resolved. Warm regards,
I haven't used the Heatmap side but the Record & Replay functionality helps to garner insights on customer behaviour.
Mida est une application vraiment innovante ! Elle permet de filmer les interactions avec les clients de manière fluide et professionnelle. Je suis très satisfait de son utilisation, elle répond parfaitement à mes besoins. Je la recommande sans hésitation !
So helpfull; the support go further to solve your case. I really appreciate it.
Chloe a été remarquable pour m'aider à tirer profit des fonctionnalités de Mida. Equipe au top et accompagnement superbe.
The customer service is great, they are always there to help. About the app, it's great, you can collect a lot of information about the behavior of customers, which is a lot help to define the strategy for sales.
its very helpful to see my customers journey through it solved my all problems
I'm super happy with MIDA so far and wish I had installed it sooner. The setup is seamless compared to similar apps, and it's already SO helpful for understanding UX. I'll continue using it in the future and highly recommend it to others.
Brilliant so far! Thanks so much!
The app has provided us with valuable insight into the use of our shop. We're currently updating the shop based on the records/replays. The people at MIDA are also very responsive when asking questions. Good to know that support is just a click/chat away!
This app is wonderful for site insights. We decided on this specific app because of the ability to view specific logged in visitors. Other than that the support team is very responsive and helpful. Jennie has responded super quickly to all of my emails and makes sure my problem gets solved asap.
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