MIDA Replay, Heatmap & Insight
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So far, so good! As new users, we're impressed by the session recordings. For a small business like ours, it's great to be able to monitor customer behaviour!
Hi LESSACS family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
An amazing app for Shopify beginners... I recommend a 1000 times
Hi Tres Belle Hair family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Great app. Best out there and gives a detailed view of the customers view on your store. Would recommend.
Hi Rosewood Leather family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Excellent support and well priced - does exactly what it should, nothing more, nothing less. Good to see an app not charging through the roof and adding pointless features, a seemingly common occurrence with SASS lately.
Hi Scentstop family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
The record option is super useful to get some insights about how our customers are interacting with the website. It allows to quickly identify bottlenecks and make the user journey much smoother.
Hi Loste False Nails family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Hi Anatolian Brands family, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Well functioning app, and great help at customer service for all kind of requests.
Hi Spillerne family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Hi PainRelieva family, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
Very effective in seeing exactly how customers navigate your site and the steps taken to check out. Support with the app is also very quick and helpful. Shout out to Lucy. She was very helped me exclude my IP and extend my recordings very quickly.
Hi Australian Gold UK family, Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA Team.
This has been a huge help to understand where my clients are focused. Even if they don't purchase, knowing what products they drilled down on is a great help.. Loving this app..
Thank you for the kind words! 🌟 We’re so glad to hear that MIDA is helping you understand where clients focus their attention, even when they don’t purchase. Those insights are so valuable for shaping product and marketing decisions. We’re thrilled you’re loving the app and appreciate your support! 🙌
The free option is nice for now. I hope it is free for longer period of time.
Great customer service. I encountered an issue where my IP address was being counted as one of the sessions, and I was able to resolve it with the team in under 20 minutes.
Thank you for sharing your experience! We’re glad our team could quickly help you resolve the IP address issue and get everything running smoothly. ⏱️ Your kind words about our customer service mean a lot, and we’re always here to support you whenever you need us! 🙌
We've been using this app to track user behavior and session recordings, and it's been a game changer. The ability to watch real user sessions gave us deep insights into how customers navigate our site, where they hesitate, and exactly where they drop off during checkout. Thanks to these insights, we discovered multiple patterns and key pain points that we would have otherwise missed. For example, we identified confusing steps in our checkout process and fixed bottlenecks that were causing cart abandonment. After implementing changes based on the data, our conversion rate significantly improved and our checkout experience is now much smoother. Highly recommend to any business looking to truly understand their customers and make data-driven improvements!
Thank you so much for sharing your detailed experience! 🌟 We’re thrilled to hear that session recordings and behavior tracking have helped uncover those hidden pain points and improve your checkout flow. It’s amazing to know the insights directly contributed to boosting your conversion rate and creating a smoother customer journey. We truly appreciate your recommendation and look forward to supporting your continued growth! 🚀
MIDA offers a wide range of analytics while being super user friendly! Highly recommend it!
I do like the idea of this app. It has helped me identify possible improvements to my site. Excluding IP addresses from the recording has proven to be a cumbersome process.
Thank you for sharing your experience with us! We’re glad to hear the app has helped you identify opportunities to improve your site. 😊 We also appreciate your feedback on excluding IP addresses — we understand it can feel cumbersome, and we’re always working on ways to make this process easier and more seamless. Your input helps us prioritize improvements, so thank you again for taking the time to share it!
I am very thankful for the prompt help from the support team. we tried now this app for few weeks, and we are very happy with that.
Thanks to MIDA, I can identify and fix UX obstacles almost instantly. It’s like having a real-time window into my customers’ experience. The heatmaps are super intuitive, and session recordings help uncover hidden issues that I would’ve never caught through analytics alone. Plus, the support team is amazing – super responsive, knowledgeable, and genuinely invested in helping me get the most out of the tool. If you're serious about improving conversion rates and user experience, MIDA is a must-have.
Thank you for the fantastic feedback! 🌟 We’re so glad to hear that MIDA has helped you quickly identify and resolve UX issues while giving you a clearer view of your customers’ journey. It’s also wonderful to know you’re finding value in both the heatmaps and session recordings, and that our support team has been there for you every step of the way. Your recommendation truly means a lot to us! 🚀
Excellent support team.. highly recommended better then luckyorange i have used it previously..
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