MIDA Heatmap & Replay Checkout

The recording are great and clear with helpful additional information and the customer service is even better.

MIDA has been useful and I'm very pleased with it. The customer service has also been amazing!

good support and good tools, very attentive to help! excellent application to boost your website and achieve higher sales, understand how your users navigate the web and offer them a better experience :)

Fantastic app! It’s incredibly easy to use and has been invaluable in helping us understand our customers' journey. Being able to see client behavior in real-time gives us clear insights on where improvements are needed. Highly recommended for anyone looking to optimize their customer experience!

Jennie provided unreal customer service! You'd be lucky to find someone with this amount of attention to detail. thanks guys

Support is very responsive and helpful! My technical issue was resolved within a day! Excellent!

I've been using MIDA Session Recording & Replay for a while now, and it's been a game changer for my store. The recordings are incredibly insightful, helping me understand customer behavior and optimize my website. The interface is user-friendly, and the setup process was smooth. I recently reached out to support for an extension, and Jennie was super helpful and responsive. The additional recordings were added quickly, and the customer service was excellent. Highly recommend this app to any store owner looking to improve their user experience and boost conversions!

The app is easy to use, and the replays allow you to see where customers are getting confused on your site and then make corrections to ease the customer journey

Great service and support! Looking forward towards the Live View feature!

After trying the app for almost a year ( I don't know why it say 4 months using this app - maybe because my first review was 4 months in and 5 stars), I can say that I am extremely disappointed. Mainly wanted to watch the recordings of my visitors. The application can't distinguish between a bot and a real person. Therefore, if Google Shops or TikTok shops were mapping my site for the Google/TikTok store, I would have to use my allotment of visitors. I upgraded to, I believe, 3500 visitors per month, and over half were bots. I am not a big store that makes a lot of money. Having to pay to watch a bot for a second made me so upset. When I mentioned this to customer service, I was told to block the visitors. Trust me, getting onto block 1000 IP addresses one at a time takes away valuable time from my store. I did love this application in the beginning, but having to pay for customer bots was bad. But that isn't why I deleted my subscription. I deleted after two tries with customer service. The first was just to block them. The second was having to pay mid-subscription when I downgraded. When I asked for a refund, they told me it couldn't be done. Just received my Shopify bill, and apparently, I have to pay for the next 17 days also, and don't even have them in my store anymore. Yup, free money to them. So, no, I won't be using them again.

It's a great app. The free tier is generous and better than alternatives like MS Clarity. The paid tiers are amazing value compared to paid alternatives too.

So far, I LOVE this app. The ease of setting it up and customer service is great. I feel like a super secret spy in my own business (cue 007 music). I have another heat map on my other business site and what I like about this one is that it keeps tracks of repeat visitors by number (for me I'm #1-so I'll know when the map is link to me making tweaks on my site). and whose added to cart and their journey that moves them through my funnel and what stops them. I check this app a few times a day and think about how to make my site better for the customer experience and journey.

This app is a fantastic tool for tracking customer visits on our website! The screen recording feature is incredibly helpful, allowing us to analyze not only how well the website is performing but also track the effectiveness of our ads. The insights we gain from seeing real user interactions help us make targeted improvements. Additionally, the customer support is top-notch. They respond quickly and resolve any issues promptly, making the overall experience smooth and stress-free. Highly recommend.

Nice app!!! It can help me record our cusomer's behavior on our store, and let me have chance can find the way to improve customer's experience, step by step to dig deeply and analysis all datas. Highly recommend!! BTW, support advisor is very professional and kind, always can solve my questions in time, she deserve 5 stars!

nice so far

very good app perfect service

Easy to set up app. Very good customer support. So far using the free version and it has more restriction than others but I will take advantage of the 7 Days trial to test more advanced fonction. Good easy tool definetly to be considered.

Very good app to track analytics. Thank you Jennie for your prompt responses! I have yet to start using the heatmaps but it seems like a very useful app.

I'm only a new user on the free plan but this app pointed out a few issues I had going on with my site. It's better than feedback! Jennie was super helpful when I contacted tech support too!