MIDA: Heatmap, Replay Checkout
Heatmaps reveal lost sales. Record, analytic for cart recovery
Rating
4.9
feedback
444
chart
#167
All reviews
Review RSS Feed
Feb. 26, 2024
Really good app for understanding the customer's journey. A+++
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 2, 2024
A game changer for my Shopify store. I've been having issues with Shopify not properly tracking my visitors. I'm so relieved to have found an app that not only tracks my visitors but shows me what they're interested in on my website and how to improve their user experience. Definitely one of the best apps I use for my store.
Aug. 23, 2025
I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met. I will continue to use this app!
Jan. 17, 2024
Very useful and straightforward app! One notable thing is their excellent customer support – they reply promptly and assist every step of the way to solve your problems. I will definitely recommend it.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Jan. 13, 2024
I have tried most of the replay and heat maps apps and Mida is one of the worst ones I have experienced. Here is why: 1. Transition between menu items are not fluid. 2. It sometimes shows double images (eg two exactly same buttons) on the replays. However it is not the actual user experience, based on our test sessions. 3. App is not fast enough, moving from one menu to another takes considreably long time. 4. You can create different views, but you cannot easily reach the cart values in the replays. 5. I could never use heat map, hope someone could. 6. They are sending a lot of emails, a lot of messages. If you don't want, you need to tell them directly (and after that they only send 4-5 emails). 7. They have a trial period, but be aware that this can end before you think (".") Overall I am not happy with this app and don't recommend to anyone.
Hi Baris, This is Jonas from BSS Commerce. On behalf of the team, I want to sincerely apologize for the less-than-ideal experience you had with our app. Your feedback is incredibly valuable to us, and we appreciate your candidness. Our team is diligently noting your insights and is fully committed to progressively improving the app in the future. Again, so sorry if our email inconveniences you; our intention is solely to ensure that all updates and new features are communicated transparently to our valued users like you. We have removed your email from receiving update emails about the app. Regarding the trial period, we provide a 14-day free trial for all customers to explore the app. This trial is effective for the next 14 days from your subscription date. If you choose to unsubscribe during this period, rest assured there will be no charges incurred. Your feedback shapes our ongoing efforts to enhance the app, and we look forward to providing you with an improved experience in the days ahead. If you have any questions or concerns about the incident, please feel free to reach us at [email protected]
Jan. 8, 2024
Great app. Love the session replays in particular, that let me see real-time movement of each visitor within my store. The live chat support is also a very helpful feature!
Nov. 28, 2023
Great customer service and very fast response!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 27, 2023
The support I received was very helpful and informative!
Thank you so much for your 5 star rating. We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!
Nov. 27, 2023
They took my advice and made optimizations, which I think is great.
Thank you so much for your 5-star rating and kind words! We appreciate your positive feedback and are happy to hear that you think the optimizations implemented are great. Thank you for your continued support!
Nov. 9, 2023
Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.
Thank you for the 5 star rating! We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms. Thank you for your kind words!
Sept. 21, 2023
La aplicación funciona muy bien. He probado varias y esta es la mejor en la relación calidad/precio. Hace lo que dice y lo hace muy bien. El servicio técnico impecable, rápidos y eficaces. Un 10. Una característica a destacar es la posibilidad de excluir países, esto es muy interesante para que no te grabe conexiones de Google o Fb por ejemplo. Aplicación totalmente recomendable
Thank you so much for your 5-star rating! We are grateful for your kind words about the app's quality-price ratio, impeccable and fast technical service, and the possibility to exclude countries. Your positive review is highly appreciated.
Aug. 7, 2023
signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!
Thank you so much for your 5 star rating! We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service. We hope to continue to meet your expectations and keep you as a customer.
July 25, 2023
I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.
Thank you so much for the 5-star rating! We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link. We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.
July 14, 2023
La vostra app è davvero pessima, mai provato niente di così ridicolo. non funziona, si impalla, non riporta i dati corretti che altre app, gratis come questa, fanno.
Using app
About 2 hours
Total reviews
1
Average rating
1.0
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing with our app. After receiving your review, we have right away double-checked our end but haven't found any issues yet. May we please know what exact issues you have faced then? Or our app just doesn't provide the functionalities that you are looking for? If possible, hopefully you can give us another opportunity to assist much further by installing our app one more time on your site. Really looking forward to having a conversation with you regarding this.
April 25, 2023
Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.
Thank you very much for your 5-star rating! We truly appreciate your kind words about MIDA Recording app and the features that are available for you to use. It's great to hear that you've had an excellent support experience with our agent and we're so glad that you're looking forward to great results! We thank you for your continued support.
April 19, 2023
Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.
Thank you so much for your kind words and 5-star rating! We are delighted to hear that our helpline was able to assist you so quickly and efficiently. Your kind words are much appreciated and we will continue to strive for excellent customer service.
March 19, 2023
I have had a very positive experience with this Mida app. It is easy to install and run. The staff are easy to contact and very responsive in case we need any help or clarifications. Also, we are able to reset the meter once we hit the limit of 400 sessions per month. We just need to contact the helpline and then they help us to reset. Overall, an excellent app that we would recommend to all. Special word of thanks to Nguyen Minh Dang as the technician and Jennie as a supporter.
Thank you so much for your kind words and generous 5-star rating. We appreciate your positive experience with the Mida app and that you found it easy to install and run, as well as the responsiveness of our staff. We are also grateful for your kind words regarding our agents and we will ensure to continue providing the same level of customer care. Thank you again.
Feb. 27, 2023
Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use. Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating. I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action. Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait. Highly recommend this app, install and experience it yourself!
Thank you so much for your 5-star rating and positive review! We are thrilled to hear that you have had an overall positive experience with our app and are even more pleased to hear that our customer service team has been helpful in providing you with the answers you need. We appreciate your feedback regarding the feature requests and we will be sure to keep you updated with any new updates that we have in the future. We are glad to have earned your recommendation and we thank you for your support.
Feb. 16, 2023
I love this app. It is just what I was looking for and is easy to use. I love that that they started offering new plan options so if your store has a high volume of traffic you are able to record all your visitors. The IP address tracking is an added bonus. I was paying for another app just to get the IP addresses and was able to cancel that app service since this has both recording and IP addresses. Also customer service is so great, June Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.
Thank you for the amazing 5-star rating! We're thrilled to hear that our app met your needs and provided the features you were looking for. We're also delighted to hear that June Nguyen was able to provide you with the support you needed. Your thoughtful feedback is highly appreciated. Thank you for being a part of our community!