MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.8
feedback
80
chart
#485
All reviews
Rating Breakdown
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April 22, 2024
Excellent app, really simple to use. The customer service provided by Jolie and Jennie was really good also!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 15, 2024
It is not perfect but it is free, at least for my needs. There was an issue with the recording but the support team sortered out. It does what it has to do.
April 11, 2024
Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it! The support as well is very fast and helpful. Thanks
April 2, 2024
Very Nice app. Encountered some error reached to the support team got instant reply and solved the problem. Thankyou for the great support
March 25, 2024
I've been using this app for some time and it has been helpful. I am missing some features in the free version like heatmaps this could be really nice. All in all a really good app. The live chat support on the app is really helpful - special thanks to Jolie and Jocelyn
March 20, 2024
Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan. Die Preisgestaltung ist auch fair gestaltet.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 26, 2024
Really good app for understanding the customer's journey. A+++
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 26, 2024
I use it in free mode. Really interesting to be able to observe customer sessions. Quick technical service ;) !
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 22, 2024
Awesome app!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 4, 2024
Been using this for months and it's been a great help in improving my website and in fact it help me stop a "visitor" in action that copying my website. Really is easy to setup and use!
Feb. 2, 2024
A game changer for my Shopify store. I've been having issues with Shopify not properly tracking my visitors. I'm so relieved to have found an app that not only tracks my visitors but shows me what they're interested in on my website and how to improve their user experience. Definitely one of the best apps I use for my store.
Feb. 2, 2024
So far so good. Have just installed this app, so can't comment on the ongoing use of it yet. However it was super simple to install, and Joy on the support team was able to help and confirm that I had set it all up correctly which was fantastic.
Jan. 31, 2024
I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met.
Jan. 17, 2024
Very useful and straightforward app! One notable thing is their excellent customer support – they reply promptly and assist every step of the way to solve your problems. I will definitely recommend it.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Jan. 13, 2024
I have tried most of the replay and heat maps apps and Mida is one of the worst ones I have experienced. Here is why: 1. Transition between menu items are not fluid. 2. It sometimes shows double images (eg two exactly same buttons) on the replays. However it is not the actual user experience, based on our test sessions. 3. App is not fast enough, moving from one menu to another takes considreably long time. 4. You can create different views, but you cannot easily reach the cart values in the replays. 5. I could never use heat map, hope someone could. 6. They are sending a lot of emails, a lot of messages. If you don't want, you need to tell them directly (and after that they only send 4-5 emails). 7. They have a trial period, but be aware that this can end before you think (".") Overall I am not happy with this app and don't recommend to anyone.
Hi Baris, This is Jonas from BSS Commerce. On behalf of the team, I want to sincerely apologize for the less-than-ideal experience you had with our app. Your feedback is incredibly valuable to us, and we appreciate your candidness. Our team is diligently noting your insights and is fully committed to progressively improving the app in the future. Again, so sorry if our email inconveniences you; our intention is solely to ensure that all updates and new features are communicated transparently to our valued users like you. We have removed your email from receiving update emails about the app. Regarding the trial period, we provide a 14-day free trial for all customers to explore the app. This trial is effective for the next 14 days from your subscription date. If you choose to unsubscribe during this period, rest assured there will be no charges incurred. Your feedback shapes our ongoing efforts to enhance the app, and we look forward to providing you with an improved experience in the days ahead. If you have any questions or concerns about the incident, please feel free to reach us at [email protected]
Jan. 8, 2024
Great app. Love the session replays in particular, that let me see real-time movement of each visitor within my store. The live chat support is also a very helpful feature!