MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.8
feedback
80
chart
#485
All reviews
Rating Breakdown
Review RSS Feed
Dec. 26, 2023
Sleek Designed Shopify app It does what it is meant to do would recommend it for people who want to find out how to get more conversions for their website.
Dec. 18, 2023
Really great app and friendly and helpful support team!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Dec. 13, 2023
this app help me a lot thank you.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Dec. 10, 2023
Great app! The recording feature helps us a lot, we can watch and analyze what happens when a customer visits our site, and decide which parts to improve. Besides, the assistance response is quite fast.
Thank you for the incredible 5-star rating of our app! We are so pleased to hear that the recording feature helps you improve your customer visits and that the assistance response is fast. We truly appreciate your positive feedback and support!
Nov. 28, 2023
Great customer service and very fast response!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 27, 2023
The support I received was very helpful and informative!
Thank you so much for your 5 star rating. We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!
Nov. 27, 2023
They took my advice and made optimizations, which I think is great.
Thank you so much for your 5-star rating and kind words! We appreciate your positive feedback and are happy to hear that you think the optimizations implemented are great. Thank you for your continued support!
Nov. 9, 2023
Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.
Thank you for the 5 star rating! We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms. Thank you for your kind words!
Sept. 21, 2023
La aplicación funciona muy bien. He probado varias y esta es la mejor en la relación calidad/precio. Hace lo que dice y lo hace muy bien. El servicio técnico impecable, rápidos y eficaces. Un 10. Una característica a destacar es la posibilidad de excluir países, esto es muy interesante para que no te grabe conexiones de Google o Fb por ejemplo. Aplicación totalmente recomendable
Thank you so much for your 5-star rating! We are grateful for your kind words about the app's quality-price ratio, impeccable and fast technical service, and the possibility to exclude countries. Your positive review is highly appreciated.
Sept. 7, 2023
Amazing app lots of functionnalities, very helpful customer service. Heatmap and live view is amazing, we can replay all actions of customers in just few seconds. An amazing team and app 5 stars.
Thank you so much for your five-star rating and kind words! We're delighted that you appreciate all the features our app has to offer, as well as our helpful customer service. We are committed to continue to strive to provide the best experience possible. Thank you again!
Aug. 7, 2023
signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!
Thank you so much for your 5 star rating! We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service. We hope to continue to meet your expectations and keep you as a customer.
July 27, 2023
We use it for heatmaps and it's been good so far. This app helped optimize some of the pages with high bounce rates, it wouldn't be possible without it. Customer service is fast.
Thank you so much for your 5-star review! We are so pleased that you have found the app useful for heatmaps and have been able to optimize pages with high bounce rates. We really appreciate your feedback about our customer service being fast too. Thank you again for your kind words!
July 25, 2023
I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.
Thank you so much for the 5-star rating! We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link. We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.
July 14, 2023
La vostra app è davvero pessima, mai provato niente di così ridicolo. non funziona, si impalla, non riporta i dati corretti che altre app, gratis come questa, fanno.
Using app
About 2 hours
Total reviews
1
Average rating
1.0
This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing with our app. After receiving your review, we have right away double-checked our end but haven't found any issues yet. May we please know what exact issues you have faced then? Or our app just doesn't provide the functionalities that you are looking for? If possible, hopefully you can give us another opportunity to assist much further by installing our app one more time on your site. Really looking forward to having a conversation with you regarding this.
June 27, 2023
Good App which provides decent amount of session recordings at a basic level. Good support from the team as well. Haven't had the chance to use the other functions inbuilt yet. Look forward to doing that.
Thank you for your review! We are delighted that you have found our app useful, especially in providing decent amount of session recordings. Additionally, we are very pleased that you appreciate the good support from our team. We look forward to you continuing to use and explore our other features as well.
June 26, 2023
Great app, super reliable, customer service is great. Very helpful for my business thank you so very much
Thank you so much for your 5-star rating! We really appreciate your kind words and thank you for your support.
June 21, 2023
This app is so good, it has a free plan in which you can record and see the replay of 400 visitors. The support of this app is insane, they help you a lot. I recommend this app. Thank you Jolie for the support!!!
Thank you so much for your wonderful review and for your 5-star rating! We really appreciate your words of encouragement and your support. We're glad that you found our app helpful and that you were able to take advantage of our free plan. Thank you again for your kind words. Much love!
June 19, 2023
Mida recording is the perfect tool to monitor your users' behavoiur. To me, it's been a crucial tool to identify the website section to be modified in order to raise the time spent online, hence increase the possibility of selling.
Thank you so much for taking the time to review our product and giving us a 5-star rating! It's great to hear that our app has been so useful to you; we are pleased to know it has been a crucial tool to help you increase the time users spend online, and therefore increase the possibility of selling. We really appreciate your feedback.
May 22, 2023
Really useful to understand the User's behavior on our site. Every E-commerce store should use MIDA especially if you have just begun with your business.
Thank you so much for such a kind review! However, you seem not 100% satisfied with our app then I wonder if there might be any other points that you'd like to share so that we can improve our app and our service as well. Hope that we can even assist you much further to revise your experience better. If you might have any other concerns, don't hesitate to contact us at [email protected]