MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.9
feedback
144
chart
#229
All reviews
Rating Breakdown
Review RSS Feed
Sept. 17, 2024
We started using MIDA Heatmap a few weeks ago and it's working well in tracking our visitors. The heatmap and video sessions replay are helpful in understanding our visitors journey, so we take proactive measures to optimize our website. Their customer service is great and helped us troubleshoot an issue till it's resolved. I highly recommend MIDA app!
Aug. 31, 2024
It's a very good app to analyse the customer journey and see potential improvement points for your store. I also really like the automatic skip function for inactivity in the session replays.
Aug. 30, 2024
I just launched my Shopify store a few weeks ago and I really wanted to understand what users were doing in order to improve the flows. Super satisfied with their product! Their support is also very reactive, which gives me confidence for growing together. Would recommend to try it out!
Aug. 30, 2024
It's good and convenient app that improve your website conversions through customers' behaviors that Mida brought, I highly recommend you people who see this app to download it, you will be amazed, it's friendly also, provide people who don't have too much budget many function to use. Meanwhile, customer service is good as well, when I encountered some problem, staff Jennie helped me out, appreciate!
Aug. 23, 2024
Easy to navigate and very helpful to see how customers interact with your online shop
Thank you for your appreciated review. We are thrilled to have been of assistance to you. If you require any additional support, please feel free to contact us at [email protected] or through the Live Chat feature in the app. Best wishes for your business endeavors!
Aug. 21, 2024
The product works as intended and the customer service is excellent. Would highly recommenced.
Thank you for your kind review. We are delighted to have been able to assist you. Should you need further support, please do not hesitate to reach out to us at [email protected] or via the Live Chat feature in the app. Wishing you the best in your business ventures!
Aug. 14, 2024
Very helpful - allows you to replay the interactions with customers. Heatmap is helpful and insightful. It helps with bounce rates and to see where customers click out
Hey there! Thanks a bunch for your lovely review! We're super happy to hear that we could help you out. If you ever need anything else, just give us a shout at [email protected] or hit us up through the Live Chat in the app. Wishing you all the success in your business adventures! 😊
Aug. 12, 2024
I'm only using the free plan currently, but the installation was very straightforward and I can see a clear and easy to follow video replay of each session on my site. I also like the information tabs off to the right that show what source and location people are coming from. Customer support was also very responsive and helpful.
Hey there! Thanks a ton for your kind review! It really means a lot to us to know we could help you out. If you ever need anything else, just drop us a line at [email protected] or swing by the Live Chat in the app. Wishing you all the best in your business adventures! 😊
Aug. 12, 2024
It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.
Hey there! Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from about the session limits, especially for high-traffic sites. Your idea about customizing the criteria sounds awesome! We're always looking for ways to improve, so we really appreciate your feedback. If you ever need more help or just want to chat, don’t hesitate to reach out at [email protected] or hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊
Aug. 10, 2024
I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.
Hey there! Wow, thank you so much for your awesome review! It really warms our hearts to know we could lend a hand. If you ever need anything else, don’t hesitate to reach out at [email protected] or just pop into the Live Chat in the app. Wishing you tons of success in all your business adventures! 😊
Aug. 10, 2024
best app
Hey there! Wow, thank you so much for the awesome review! It truly makes our day to hear that we’ve been able to help you out. If you ever need anything else or just want to chat, feel free to shoot us an email at [email protected] or hop into the Live Chat in the app. Wishing you tons of success in all your business adventures! 😊
Aug. 5, 2024
I found the application very useful and functional, easy to install, easy to consult and excellent in the results, both for what concerns the session recordings, the heatmaps and the statistics part. Truly excellent customer service.
Hey there! Thanks a ton for your awesome review! We're super happy to hear that you found the app so useful and easy to use. It’s great to know that the session recordings, heatmaps, and stats are hitting the mark for you. And we're really glad you had a positive experience with our customer service! If you ever need anything else or just want to chat, don’t hesitate to reach out at [email protected] or hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊
July 29, 2024
great support answer really quick!
Hey there! Thanks a bunch for your awesome review! We're super happy to have been able to help you out. If you ever need anything else or have more questions, don’t hesitate to reach out. You can drop us a line at [email protected] or just hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊
July 25, 2024
Unbelievably good customer service, and of course a super helpful app that allows us to improve our conversion rate.
Hey there! Thanks so much for your amazing review! We're thrilled we could help you out. If you need anything else, just drop us an email at [email protected] or hit us up on Live Chat in the app. Wishing you all the best with your business! 😊
July 18, 2024
This APP helped me a lot, very convenient
Thank you for your valuable review. We're delighted to have been able to assist you. Should you need any further support, please don't hesitate to reach out to us at [email protected] or via Live Chat in the app. Wishing you all the best in your business!