MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.9
feedback
144
chart
#229
All reviews
Rating Breakdown
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July 11, 2024
The chat support is good and fast. The service seems to be getting better and better and I have high expectations for it.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
July 10, 2024
Good app, recordings are helpful to watch your visitors and see how they engage with the site. Huge help! Also Jennie was a huge help and very informative!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
July 8, 2024
The session replays are very helpfull, the service is good and they reply fast!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
July 1, 2024
I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment. This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need. Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.
Thank you so much for the glowing 5-star review! We're thrilled to hear that you're finding our app incredibly helpful and that you appreciate our quick support. It's great to see that you're making the most of our app's features and finding value in the detailed analytics and visuals we provide. We're glad to know that our tool is helping you understand your customers' experiences without assumptions and supporting your business needs. Your feedback means a lot to us!
June 25, 2024
Very good support, reasonable pricing and free plan abilities. Happy about the free plan for now. Thank You! :)
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
June 24, 2024
Very good app. Really good if you are serious about optimizing your conversion rate. Customer service is good too
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
June 20, 2024
I just installed MIDA on my Shopify store because the heatmap I was using slowed down the page too much. It's too soon to know whether the change will improve the speed of my website. But I am impressed with the quality of the recordings. They are very clear so I can see exactly what the customer has been doing. In general, I think this is going to be a good app for me. It's very convenient to use, right in my store. I can look at the recordings and make minor adjustments to my website at the same time.
Thank you so much for your 5-star rating! We are thrilled to hear that you are impressed with the quality of the recordings and find MIDA convenient to use in your Shopify store. We appreciate your positive feedback and are excited for the improvements this app will bring to your website.
June 14, 2024
Hands down best supportApp is also incredibly useful when wanting feedback from customers and want to see what exactly your customers and thinking and what are their actions.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
June 14, 2024
Jocelyn is great!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
June 12, 2024
Amazing app and concept, this is gold for small businesses like us, also thank you for giving us monthly 400 limit free.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
June 12, 2024
Quick and easy to setup and the insights are very valuable. Especially like the ability to understand the visitor journey, hurdles or confusions they might be facing - and allows us to correct that. Good and responsive support and help also.. Great team!
Thank you for your 5-star rating! We appreciate your kind words about the easy setup process, valuable insights, and understanding of visitor journeys. We're delighted to hear that you find our support team responsive and helpful. The whole team is super grateful for your positive feedback!
June 7, 2024
Despite using the free version, we found it to be highly sufficient, providing access to nearly all the data we needed. The platform is user-friendly and we highly recommend it. Additionally, the customer service is exceptional, with prompt and efficient responses whenever assistance is required. Special thanks to Jenna and Emma for their outstanding support.
Thank you for the 5-star rating! We're thrilled to hear that you found our free version highly sufficient and user-friendly. It's great to know that you had a positive experience with our customer service team, especially with Jenna and Emma providing outstanding support. We appreciate your recommendation and look forward to continuing to meet your needs.
June 7, 2024
Very helpful customer service! I love this app it’s 100% recommended for you business, I love it!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
June 6, 2024
Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 30, 2024
This replay app seems much better than other popular replay apps. Not sure why people don't download this app as much. I find this app to track replays and analytics better. Give it a try.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 23, 2024
Merci au support qui est en français, réactif et compétent. Merci en particulier à Jolie et l’équipe du support!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 20, 2024
The app is very good to see the heat maps and to view visitors. One thing that would be nice to see is live view. Another thing that would be appreciated is if we could filter sessions by actions. For instance I would like to be able to view all sessions that led to an add to cart, or that led to a purchase. With 500+ sessions per day it is nearly impossible to find such a session by searching through all sessions
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. We have acknowledged your recommendation on the Live View and forward to our team for further update. Regarding the filter sessions , we do have some filters here but wonder if you've tried them yet? https://prnt.sc/WS5RD1fJADKw https://prnt.sc/Bv5N1pRBgst6 If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Looking forward to hearing from you again soon.
May 17, 2024
I got this app because I was told it was needed. It actually is a very useful app. I can see the total movement of someone on my site. Every scroll, every page, every interaction. I couldn't get the app to ignore my movements, but Jena assisted me in making myself invisible. she is awesome.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 17, 2024
Great app, does exactly as described.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 13, 2024
Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.). But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.
Thank you for your 4-star rating! We appreciate your feedback on the video playback functions and are glad to hear you find the app simple, practical, and easy to use for tracking customer behavior. However, 4-star review seems like you are not fully satisfied with our app yet. We will support you our best to revise your experience. If you might need any further assistance, don't hesitate to contact us at "[email protected]".