MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.9
feedback
144
chart
#229
All reviews
Rating Breakdown
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April 26, 2024
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 25, 2024
overall very clean app. does exactly what you want it to do. Customer support is awesome now 2 big things i have a problem with. 1: it doesnt work on mobile, so i cannot watch the replays on my phone which personally for me is a big let-down 2: pricing may be fine for many but for me personally, its a little steep and i simply cannot afford it mainly considering the dozens of other subscriptions etc i am purchasing for various other services.
Thank you so much for your feedback. 1: We are planning to make our apps be more responsive in the future. At the moment, with the MIDA app, recordings and heatmaps are not working on mobile and we do have a warning for that already. I've double-checked with the team and the update is releasing within this year. 2: Due to the resources that we put and use for the app, our team has to make it balance as such for our pricing plan. Again, thank you so much for a straight and clear feedback. We will keep you informed regarding our upcoming changes!
April 23, 2024
Great app -- Super helpful to be able to analyse what customers are looking at, and areas of the website that can be improved upon. Great customer service. All around recommend.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 23, 2024
We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 22, 2024
Excellent app, really simple to use. The customer service provided by Jolie and Jennie was really good also!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 15, 2024
It is not perfect but it is free, at least for my needs. There was an issue with the recording but the support team sortered out. It does what it has to do.
Aug. 1, 2024
Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it! The support as well is very fast and helpful. The today update is so useful!! (you could see the basket value and referred in the listing and is soooo important) Thanks
April 2, 2024
Very Nice app. Encountered some error reached to the support team got instant reply and solved the problem. Thankyou for the great support
March 25, 2024
I've been using this app for some time and it has been helpful. I am missing some features in the free version like heatmaps this could be really nice. All in all a really good app. The live chat support on the app is really helpful - special thanks to Jolie and Jocelyn
March 20, 2024
Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan. Die Preisgestaltung ist auch fair gestaltet.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 26, 2024
Really good app for understanding the customer's journey. A+++
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 26, 2024
I use it in free mode. Really interesting to be able to observe customer sessions. Quick technical service ;) !
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 22, 2024
Awesome app!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Feb. 4, 2024
Been using this for months and it's been a great help in improving my website and in fact it help me stop a "visitor" in action that copying my website. Really is easy to setup and use!
Feb. 2, 2024
A game changer for my Shopify store. I've been having issues with Shopify not properly tracking my visitors. I'm so relieved to have found an app that not only tracks my visitors but shows me what they're interested in on my website and how to improve their user experience. Definitely one of the best apps I use for my store.
Feb. 2, 2024
So far so good. Have just installed this app, so can't comment on the ongoing use of it yet. However it was super simple to install, and Joy on the support team was able to help and confirm that I had set it all up correctly which was fantastic.
July 23, 2024
I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met.