MIDA Replay, Heatmap & Insight

Love the functionality of the app. It shows you exactly where people have clicked and what pages they have visited!

I've had to check sessions for some order hickups perhaps 10 times. Out of these, MIDA delivered good recordings 5 times, and the other 5 failed for some reason that required opening a support chat and ticket to the devs. The idea is good, but for some reason it is not that uncommon to see session recordings failing to be played / listed / accessible / shared. So we basically have it just in case, but don't hold a lot of hope when we want to use it. Also, you can find yourself watching abandoned carts in one screen, and see 1 abandoned cart in the last week, jump into another screen and find 40 abandoned carts in that same week. Some of these filtered abandoned carts even appear along with their order number. I see effort behind the app, but it is not consistent nor reliable. Today we needed to reach out to support, but the bottom icon was not present, not for chat, not for "leave a message" although we have "Priority Support"

Great App, show's customer navigation really clearly.

Appli au top ! cela m'aide beaucoup dans mon quotidien pour voir ce que les gens vont voir etc.... vraiment superbe

Very good app to monitor customer behaviours, team been very helpful whenever I need. Keep up the good work and wish successful come to both of us soon

MIDA is giving me interesting insights into the customer journey on our website. Hopefully this will uncover where improvements can be made to improve the shopping experience.

excellent

Helpful maps and insights and support is great about following up as well! Very happy so far.

Great app, quick and helpfull customer support!

Super helpful to see website glitches from the screen recordings. Customer service is extremely helpful and responsive as well! Totally worth it.

This app is excellent and the customer service is too. Very happy so far!

Only been using this for a couple of days but already blown away by the support and functionality of the app!

We just installed so I'm looking forward to seeing the benefits. I can say MIDA is super helpful and friendly, and their anti-bot app is doing exactly what we need.

Usefull app to track customer behavior to improve UX and conversion

MIDA Replay Heatmaps has been an excellent addition to our Shopify store. It's incredibly easy to use, and the session recordings and heatmaps provide valuable insights into how customers interact with our website. Being able to see exactly where visitors click, scroll, and drop off has helped us identify areas for improvement and optimize the shopping experience. The app runs smoothly, the interface is intuitive, and the data is presented in a way that's easy to understand and act on. It's become an essential tool for improving conversions and understanding customer behavior. Highly recommended for any Shopify store owner looking to make data-driven decisions.

rly good experience