Multi Vendor Marketplace
Build Your Multivendor Marketplace with 1000+ Advance Features
Rating
4.5
feedback
842
chart
#1,145
All reviews
Rating Breakdown
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Nov. 19, 2020
I would give minus stars if I could! Unfortunately, I have been charged for 2 months now and gotten nothing done.. The app is waaay too complex and there is no straight forward explanation or help... I have asked for a refund and they will not provide, which is quite unfair... If I had my time again, I would 100% NOT choose this app/provider... Be very cautious!
Hi, I think its quite unfair to write negative review just for refund. You have emailed us asking for refund, even threatened us to leave negative review if we didn't refund. You have used the service and still you are using it, this is why you have been charged. And as per Shopify Policy, we cannot trade for the reviews, this is the standard practice that we follow that we do not trade for the reviews. We would have surely provided a refund, if the charges are inappropriate. You have all the rights to share the review, but if its about the app experience then it would be better. It shall also benefit the other users interested in the app. Having said that, I would like to talk on the point you mentioned about the app being complex. The app is configurable to a large extent, as we have tried to make this fit for various businesses and more than thousands of users are using this currently. So, it might seems complex to you, as there are many options in the app but these are created so the app fits to almost every business. As per our record, you have not requested any kind of support from our end. The support team is very responsive as you can even check from the positive reviews also. And still the team is willing to help, if you need help in using the app at any point of time.
Nov. 11, 2020
The reviews must be fake. We used this app for a month, and never did I receive a message back from their support. I tweeted them, emailed them, called them, went on their skype support nearly every other day, and NEVER got a single response.
Hi, This is to express my deepest concern over the dissatisfied experience that you had with the Multivendor App. As we could check you have contacted us almost 3 months back and we have responded for your queries then, refer : https://tinyurl.com/y3nkvhqx Please respond to the support email sent now, so we can check the emails that you created, as we have not received any new email from your end. Regards, Team Webkul
Nov. 9, 2020
The team has been really great in helping us set up and customize it. It's not always smooth, but the team is there to make sure it happens. Thank you everyone for all your help.
Oct. 29, 2020
I have been using this app for the past 3 months or so. I have nothing but respect from these guys. Whenever I have an issue with the platforms I used, they are always to fix any technical issue I may have and though the time difference is always an issue (13hrs difference) it is certainly not their fault. So I am giving them 5 Stars because my experienced has been nothing but great. I really appreciate their skill and effort because that helps me to do what I do best while they do what they do best. Thank you to all the team they all deserve a sincere thanks. Colibri
Oct. 27, 2020
Great app and above all best support. Answers in a very short time, take care of the problems and offer good solutions. I am very pleased!
Nov. 4, 2020
I appreciate the fast and helpful support. I am also really happy with the communication itself - always friendly and kind! A lot of functionality, constant improvement and new features are consistently being added. Its possible to create a marketplace according to your needs. But at some point, you reach the limits and there you need to create a hacky solution for. Also there are limitations in some customizations, e.g. mail appearance, missing access to certain data fields, and more. But to put it in a nutshell, I would't like to develop such a functionality by myself
Nov. 29, 2020
The support staff is very nice, however, if you have a simple problem it can literally take days to weeks to sort it out. If you have a problem you have to create a ticket. Then it takes 12 to 18 hours to get a response. The responses often do not solve the problem so you have to send another response and wait another 12 to 18 hours and around and around. You CANNOT get anyone on the phone or chat. They just will NOT do it. With a software program this this large and involved they need a chat feature. Shopify has chat. Paypal has chat. Stripe has chat. Webkul - no.
Oct. 20, 2020
Really great app, it has a lot of flexibility and functionality. The support crew has been amazing too!!
Oct. 1, 2020
Great app, great support team. I recommend this app for anyone having a multi-seller marketplace. The support team didn't rest till all my issues were resolved.
Sept. 30, 2020
I would say that on our old project's starting from magento, webkul was doing great on there product especially with support, now Im moving to shopify for my another project and no difference on the support, MultiVendor covers all scenario for marketplace. Im grad with this Company.
Sept. 30, 2020
User friendly app and the interface is good. The support & response time is very good! The staff are very polite and patient to resolve the issues and quite knowlegable.
Sept. 21, 2020
I am loving this app! It really let's you control all the aspects of managing your vendors and the money flow. The customer service is on point too! I had a couple questions and got an answer real quick!
Sept. 20, 2020
Going from selling my own products to then scaling up to provide a platform for others to sell products under my brand. This product has helped me achieve this. There's been some teething troubles and features I required that weren't in the dev yet but support are generally responsive and for a small fee were able to develop the functionality I required ahead of schedule. I've tried a few different marketplace addons but this one is the most customisable and supportive of my requirements.
Sept. 22, 2020
After speaking with Ayushu everything he sorted out and was really great help. Also installed all the app plugin and made sure it worked and tested the app as well. Thank you
Hi, Please excuse for all the confusion. Do get in touch with the support team, and they will clarify all your doubts.
Nov. 16, 2020
Products inventory update is not synching with shopify automatically and we need to do it product by product. We've been calling this out to their support, no radical solution provided. This is diminishing our credibility with both customers and vendors.
Hi, I think there is a confusion here. The barcode label generation option is available in all the shipping methods that are provided for integration in the app apart from multivendor shipping. Please do respond to the support emails, so they can clear all this.
Sept. 14, 2020
Very reponsive suppport, im enjoying doing and exploring the configuration. It is better if there's csv export in a good format and a bulk update of fields like custom fields and other required fields not only the price and inventory quantiy.
June 18, 2023
I run a marketplace thanks to this app. Very powerful app, and even more, the support is great ! good job guys
Sept. 10, 2020
Horrible time consuming experience. So disappointed in this app. I spent several days back and forth with tech support to no AVAIL. The cost is ridiculous.. They charge for additional apps upwards $40 per month added on to your initial monthly fee and don't even have tutorials to assist you with the coding. All they have is a bunch of links that don't help with installation!! I'm DISGUSTED! STAY FAR AWAY!!! You have to pay for so many add-ons. This app by Webkul is a TOTAL rip-off. Go to FIVERR and hire a developer to assist you with creating a marketplace. May cost you a few hundred, but trust me you will SAVE money, time and energy in the long run.
Hi, Please excuse for the less satisfied experience that you have with the app. As we can check, the team has responded to your queries, in the 5 days span for which you installed the app and trying to get in touch now also. If you feel like using the app again, do respond to the the support emails sent. Regards, Team Webkul
Sept. 10, 2020
Great App! If you need a vendor application this is the one to use. Very easy to navigate. Amazing and speedy support if you need any help:)
Sept. 10, 2020
Hi, Incase of refunds and returns , I want to charge my seller a fee of 4% for the refunded or cancelled order How Can I do the same please help me. Best, Team OnlyFragrance
Hi, we have received the same via the support ticket. We will soon reply you on the same. For any query, you can send us an email on [email protected]