Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,245
chart
#1,724
All reviews
Review RSS Feed
Sept. 5, 2025
Great to work with and meets all our requirements! Laura and team have also provided exceptional recommendations to improve our loyalty program over time, all easily implementable or even taken on by Okendo's team.
Sept. 5, 2025
Okendo is very useful as it relates to customer reviews and flows. Allows our customers to upload visuals, videos and additionally let them review our company as a whole. Support is accessible and helpful.
Sept. 4, 2025
Great customer service. Paulo really helped out with importing our current reviews over and making sure they were all in correctly. Also quick to help us make sure the overall account is set up with email sequences, rewards and integrations. Really appreciate all of the help! The widgets look great too!
Sept. 3, 2025
We’re picky about apps. Okendo earned its spot: photo/video reviews, fit attributes, and painless moderation. It’s fast, looks clean, and plays nice with Klaviyo. Our customers get the info they need, our team gets fewer questions—win-win.
Aug. 29, 2025
Disappointing. In the free plan only reviews are available but if you want to use other options like referrals and quiz you need to start free trial of the paid plan, which is not mentioned any where and you need to talk to support to do that... Such a long process and waste of time...
Aug. 28, 2025
We've been using Okendo Reviews for a few years now. When we first switched, due to the Klaviyo integration, our number of submitted reviews more than doubled - just by implementing their default suggestions. Since then it's been easy to manage and we meet regularly with a rep who guides us for further improvements. Highly recommend!
Aug. 27, 2025
Really easy to use platform with really great CSMs. Great for multiple Shopify stores, and works seamlessly with integrating with Klaviyo also. We've used the reviews and quiz sections, and have been happy with both.
Aug. 26, 2025
Frustrating, Overly Complex, Not Worth the Time I spent hours trying to get Okendo’s review widget styled correctly on my Shopify store and it was a nightmare. The interface is bloated, settings are scattered across multiple menus, and even after adjusting colors, styles, and modules, the reviews still looked completely misaligned and unprofessional on my site. Something as simple as removing “Was this helpful?” was buried or unavailable.
Aug. 26, 2025
Great app! The technical support from this team is incredibly fast and helpful. The Okendo team also schedules quarterly follow ups to provide recommendations for our site, which have been very helpful with getting us reviews and optimizing the app to its fullest potential. Highly recommend!
Aug. 26, 2025
We've had an outstanding experience with the Okendo Shopify app, particularly thanks to the exceptional support from their Customer Success and Onboarding teams. From the very beginning, the onboarding process was seamless - clear, timely, and tailored to our needs. The Customer Success team went above and beyond to ensure we were fully set up for success, offering proactive guidance, quick responses, and expert insights that made implementation smooth and effective. The team's dedication to helping us maximise the app’s features has made a real difference.
Aug. 25, 2025
Have been using Okendo for 2+ years and have had a great experience with their team and reviews platform
Aug. 25, 2025
Aug. 24, 2025
Paulo helped me navigate a few things. He was super helpful. Also, this platform is easy to use and very intuitive.
Aug. 21, 2025
Laura has been extremely helpful understanding how to best utilize Okendo to enhance our business. The platform has been a great addition to support our customers and our mission!
Aug. 21, 2025
A+. Recommended for businesses of all sizes. Very helpful support team and always willing to go above and beyond to resolve any challenges or support needs. We will continue to use Okendo for all of our new brands and Shopify stores.