Okendo: Reviews & Loyalty
Create Superfans with Reviews, Loyalty, Referrals & Quizzes
Rating
4.8
feedback
1,326
chart
#1,555
All reviews
Review RSS Feed
Jan. 8, 2026
Joined the office hours with Amanda Calderon today and it was super helpful!!!! Really appreciate the Okendo support team!
Jan. 7, 2026
We have been using Okendo for Reviews and Loyalty for about 3 months. The software is very intuitive and easy to navigate. Their pricing is very competitive as well. Most importantly the customer service is excellent! My CSR Marrisa is always looking for ways to optimize/grow my account. Coming up with new ideas, and also checking in on performance to make sure we meeting or exceeding benchmarks. Highly recommended!!
Dec. 23, 2025
Our experience with Okendo has been significantly elevated since working with our new account manager, Laura Gomez. Her support has been instrumental in keeping us on track and ensuring we are using the platform to its full potential. Laura is proactive, highly knowledgeable, and thoughtful in her approach, taking the time to understand our brand, goals, and customer journey. She has guided us through optimising our review flows, refining our strategy, and identifying clear opportunities to improve performance. In particular, her recommendations around timing, segmentation, and on-site placements have helped us build a stronger, more intentional review ecosystem and increase our conversion rate for customer reviews. Laura’s strategic insight, paired with practical, actionable guidance, has made Okendo feel less like a tool and more like a true growth partner. We feel confident that with her continued support, Okendo will remain a key driver of trust, social proof, and long-term conversion for KOBA skincare.
Dec. 17, 2025
Really appreciated the support in improving our review integration on Shopify. Sheila was especially helpful and guided us through the process smoothly.
Dec. 17, 2025
The app itself works really well and does exactly what it promises, but what truly stands out is the support. The team is incredibly responsive, helpful, and genuinely cares about solving issues quickly. It makes a huge difference knowing there’s real human support behind the app. Highly recommended.
Dec. 16, 2025
Have been using Okendo to collect high quality verified reviews. It's easy to sort and filter reviews on site, helping nudge customers to purchase. Our rep Kelsey is always available, helpful, and proactive at sharing new features.
Dec. 16, 2025
Really happy working with Okendo. We've used their Reviews, Loyalty and Quizzes features. We've always found the platform easy to use. Also really happy with our Customer Success Manager, Kelsey. She's really supportive, attentive, knowledgeable and responsive.
Dec. 11, 2025
Customer support answered quickly to my questions and helped me through everything I needed
Dec. 5, 2025
Our experience with Karen, our support manager, was exceptional. She was incredibly supportive, available, and helpful throughout the entire process. We came in with many ideas, some a bit outside the box, and she helped us bring all of them to life. We’re truly impressed by how the Okendo team works and how dedicated and responsive they are. Everything was handled smoothly and on time. Highly recommended!
Dec. 5, 2025
Dec. 3, 2025
Our Account Manager was super useful in helping us with streamlining our process and platform is very easy to navigate
Dec. 3, 2025
Super helpful and responsive throughout the process! Really value their care and attention to getting you set up and happy with the tool.
Dec. 2, 2025
I've really enjoyed using Okendo as our Reviews app for the past two years. It's easy to use, has great integrations and features and Okendo team members are always knowledgeable and willing to hop on a call to make sure that you are getting the best use from the app. Highly recommend!
Dec. 2, 2025
I’ve been using Okendo for a while now, and honestly, the app itself is fine. Nothing amazing, nothing terrible — it does what it’s supposed to do. But the customer service? Absolutely awful. I don’t usually write negative reviews, but this experience deserves it. Shiela, in particular, has been one of the most unhelpful support reps I’ve ever dealt with. She never replies on time, never follows up, and never actually resolves anything. I’ve been waiting three weeks for a simple update and she still hasn’t bothered to come back to me. It’s like sending messages into a void. For an app that charges this much, you’d expect basic customer service — not radio silence. At this point, I honestly don’t recommend Okendo at all. The tool might be okay, but if something goes wrong, good luck getting anyone to actually help you.