Okendo: Reviews & Loyalty

Excellent from the initial demo through publishing Okendo live on our site. While we were very happy with our past reviews platform, it didn't afford us the opportunity to add custom forms and attributes in such an attractive layout. Our site's overall professional feel was vastly improved and customers can now feel more confident purchasing after reading the measurements of other women with body types similar to their own. This app is a no-brainer and while we even worked with YotPo for years, Okendo far exceeds them in regards to the care they have for their clients, dedicated support staff, customizability, and user-friendly interface. UPDATE: Okendo continues to prove to be the best of the best with superior customer service. They've gone above and beyond to be there for Midori anytime we need it. Customizing our look and assisting us with getting integrated with new theme updates often! https://www.midoribikinis.com/

The Okendo onboarding process was smooth and fast. Our Account Manager, Margaux, did an excellent job at explaining the steps and answering any questions my team and I had. I highly recommend Okendo to anyone that is looking for a user friendly review app to personalize for your brand. Thank you again! :)

We looked a ton of review apps to help us accomplish our goal of increasing recent reviews through our internal site and google marketplace. Okendo offered a unique integration that helped us customize our widget to our specs and included attributes that our customers find very insightful. Not to mention, their support has been amazing. Our onboarding manager Allison was there with us every step of the way - quick and responsive to all of our needs. We switched over from Yotpo and have been very happy so far with the support and software. For a similar price point, I think you get way more features and bang for your buck with Okendo.

Our company moved from another reviews vendor. Customer support has been fantastic and the product capabilities are much better for what we are spending. 30 days in and very happy with Okendo and would recommend it to others.

An agile and powerful review platform that has allowed us to get a lot more value out of reviews. They get bonus points for having an attentive and helpful team to assist in the transition.

Using Okendo has really helped us to gather a lot of testimonials which is incredibly helpful both in installing trust with new customers but also in learning more about what is working and what could be improved in our current portfolio.

Hands down the best review app on the market. If you're looking for an amazing interface with the proper integrations to build out a nice flow for customer reviews this is it. I looked at using a "well known" review app but found Okendo to be the perfect fit for what I truly needed; simple set up with Klaviyo (eventually Postscript), a clean customizable appearance on my site, and mobile-friendly UGC asks within the reviews. The biggest subtle but costly difference between Okendo and other review apps is pricing when your order volume picks up. Okendo is just what you need if you expect high order volume combined with true value. I signed up for the Power Plan and my account rep has been extremely helpful and she even set up my Klaviyo flows for me. I look forward to seeing the results this integration brings to our brand and the in-depth feedback from our customers.

We're a Shopify+ store switching over from a long run with Yotpo. I've been impressed with the level of service given throughout the exploratory calls, onboarding and now implementation phases of our experience with Okendo. I'm a fan of the deep integration with other apps I'm using and the value vs the alternatives costing much more and much less is what I've been most impressed with. Okendo strikes a great balance between feature set, usability, and pricing. You've got yourself a new fan!

The platform is easy to use & helped us build all of our great reviews. Amazing customer service from Scott and the team!

AMAZING customer service. They are super quick and always willing to help. The platform is great too! Thank you for providing a great service!

Okendo helped me increase the quantity and quality of my product reviews. Their system makes the process easy to use for customers and is very simple to operate with. I have been working extensively with Margaux and she has been BEYOND helpful. Their team members are quick at responding, resourceful, and extremely easy to work with. I'd recommend using this app to everyone!

Okendo is great! We love it as a tool for our professionals to share feedback and techniques on product use. It is a huge asset to our digital experience.

Okendo is great. We love the attributes to help our help our users find the perfect product. We also love the email sequencing.

Okendo is great and the customer service is even better. The app does what we need it to do without issues. Easy for our team to use.

Great product that has increased the number of reviews we collect weekly by 8x from our previous reviews platform. Support is top notch with local teams to help our developers give a beautiful customised wrapping to their product. Highly recommend if your wanting a review platform that you can start with plug and play and then move to customise to your hearts content in the future.

After using Yopto we decided to make the switch to Okendo. We really like how our customers can leave reviews on various product attributes; this allows us to glean better insights than just a simple star rating. Customer service is great from both online agents and our dedicated account manager.

Update: 4 years in and we are still very happy with the app and the support that Okendo provides us. I've been using Okendo for several weeks now and I'm very pleased with all the new reviews coming in. They basically did the install for me after getting some details about my business. So far I would highly recommend it.

We've been using Okendo for almost 3 years now. The initial setup and merging of our existing reviews were all take care of seamlessly without any involvement from our side. Their ongoing support over the years and flexibility is second to none. The customer attribute feature is one of their standout features for us. They are constantly adding new features and the recent integration with Klaviyo is definitely a must have. This is one of the must have apps for any store using Shopify!

The Okendo team is the most flexible and attentive staff you can find. They are always willing to go above and beyond to give their customers what they need. Great support and great app. We couldn’t recommend more.

Since we’ve installed Okendo as our reviews platform, we’ve seen a huge increase in the number of reviews we collect! Our customers like how easy it is to ask a question and see pictures from other customers. We love the ability to collect customer attributes and incorporate them into our email marketing with Klaviyo. And they provide the best support I’ve ever seen—Amanda is awesome!!! Okendo should be on anyone’s short list when vetting reviews platforms. They offer a great feature set at much better value than other options.