Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
feedback
2,937
chart
#106
All reviews
Review RSS Feed
Dec. 13, 2020
The WYSWYG editor interface is kind of simple to use but lack some interesting features. Customisation is also a bit restricted.
Dec. 12, 2020
We switched to Omnisend when Mailchimp could no longer be used for Shopify and WOW did it make a difference. Can't believe we had been missing out on so much in terms of design, functionality and targeting... and the support is fantastic. Highly recommend!!
Dec. 8, 2020
Great app with lots of features and great info on how to use! I so prefer it over everything else that I have tried.
Dec. 7, 2020
I am using Omnisend since several months now and I am enjoying it unfortunately not to 100%. What I enjoy: - easy to use and to setup - price seems ok What I didnt enjoy: - bad opening rates in my campaigns comparing to when I sent it directly in shopify (same user base, same kind of copy etc.) --> Omnisend 10-15% OR, Shopify 30-50% OR!!! - the currency is shown wrong (Peru) and wasnt fixed until now - the SMS supposed to cost 0.05 USD for Peru, but when I created a campaign it was not possible to meet the needed SMS lenght to only pay 0,05 USD. At the end I paid more than 3 times more for a very short SMS The worst of all, I am waiting now (and already tried to follow up) on an answer from the support related to the SMS thing and havent received any answers withing more than a week! Usually it was quite fast, so no idea what is happening right now.
Dec. 2, 2020
Will helped us load up a huge database and walked us through the automation features which we took advantage of. The abandoned cart response is a great success. Response time late in the day was amazing, don't hesitate to talk to them for support. thank you
Nov. 30, 2020
This app makes emails a breeze to send. It's so easy to use and set up. I don't know what I would do without Omnisend.
Nov. 29, 2020
I use the omnisend app for my purchase confirmation emails and abandon cart automation emails. This app is very user friendly. It guides you on what to do next. I recommend you get this app for your Shopify store.
Nov. 25, 2020
All the emails I try to send with Omnisend are not ending up in my inbox, but in spam or between the promotions. It feels like a waste to send emails this way
Sorry to hear you ran into this issue. Deliverability is a complex topic, and it highly depends on your sending practice, email content, and the contact list. First, you should get rid of old inactive emails on your list. The next step is to get a custom domain for your sending. And finally, improve your newsletter content. Xenia has already reached out to you with some recommendations via email. We are waiting for your response!
Nov. 25, 2020
From install & set up to email campaign deployment: 120 minutes. Can't beat that with other clunky or dysfunctional apps. So far so good with the omniboys!
Nov. 19, 2020
It was really straightforward to understand multiple functions on Omnisend. I put several months of effort to set up the campaigns.. But it's my fault. It was definitely worth studying it. Their blog content is also timely and helpful. I usually try to reach out to get help from their customer support team, but it was so easy so I could do it almost everything by myself. I might seek for help some day if I move on to the next level, but they can help me, with no doubt.
Nov. 19, 2020
I Often used Omnised for our website to send emails to our customers . The Work Flow of the email is really impressive. Really Like the App. Great Support Team. Love to work with the Omnisend...
Nov. 12, 2020
My first experience with the support team has been great. Vlad was really helpful and knowledgeable. He took the time to investigate my issues properly and to come back to with clear explanations. He also asked for a follow up each time to make sure I was happy. The only comment I have is that answers are quite slow despite the fact that it's a live chat, so you have to be available to keep up with the conversation.
Nov. 8, 2020
Above everything else is the amazing customer support. I have a problem, I sign on, I write to them, my problem is solved. Really great team they have working on this.
Nov. 3, 2020
This is a pretty powerful app. I am just getting started, and I love love love it already! It does so much!
Nov. 2, 2020
It´s easy to use , very intuitive. We start yousing it, because of the rating in shopify, and know we love it.
Nov. 1, 2020
not bad at all. Not easy to set up at the very begining but the customer support is very reactive to help. Very appreciated . using the app since 3 days but for now nothing to add, so nothing more to say about it. I dont use all the features but i will if needed
Oct. 29, 2020
We were considering omnisend to handle our emails but after downloading we discovered undemocratic and unethical business practices clear which we find unacceptable. Firstly, they charge by user but do not allow you to upload a supression list which all other email providers allow. It's pretty standard in the industry. Secondly, if you manually unsubscribe a set of users you don't wish to market to via omnisend, they will aggressively block you from marketing them via any other app by switching the accept marketing status to OFF on shopify. Imagine you have low open rates among a particular set of customers but they respond well to another channel, omnisend will not allow you to remove them unless you remove them fromm all other comms channels... except their own sms and push channels!! I assume this is because they want total control on push and sms and are unwilling to sit along side other apps. But it's not ethical to force it on merchants. Just to be super clear, on their site it says: "In Omnisend, the same contact may have different subscription statuses for each of the channels, Subscribed to Emails, and Unsubscribed from SMS or Push Notifications. For that reason, we don't keep a Suppression list" But over email they will tell you "Contact unsubscribing from marketing = they're unsubscribing from Omnisend = they're unsubscribing from Shopify marketing as well." I have now deleted the app.
Thank you for your feedback. Two-way Shopify sync was implemented more than a year back when we had to comply with Shopify's requirements. Suppression list feature was not considered then, since our customers never requested it. Nevertheless, your scenario proves that the suppression list is a huge feature request that we definitely should consider having. We have already passed your feedback to the product teams. Jurate has already reached out to you to talk more about this, thanks!
Oct. 21, 2020
This email marketing app might be quite pricey, but it's incredibly easy to use and the email templates are simple to modify. In only 2 weeks of using the campaigns, it's already generated a number of sales for us at The Reinforced Bed Company. Would highly recommend.
Oct. 18, 2020
I am dubious of any app that presents a feature for you to leave a 5 star review 30 seconds after installing it.
Oct. 17, 2020
La migliore app di Marketing per Shopify, ricca di funzioni e statistiche, facile da usare e con una incredibile assistenza tecnica. Davvero niente di meglio in giro.