Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,875
chart
#106
All reviews
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April 15, 2019
After watching a short video it only took minutes to import my list from Mail Chimp. I watched another short video and was able to easily segment my list and now in the process of creating a pop up which looks very simple. I was expecting a nightmare but its truly been a pleasurable experience. I don't usually write reviews especially this long! Guess what? As I was creating my pop up, Omnisend's pop up popped up and here I am taking my time to write a review. It works!
April 15, 2019
I used this app to help me send email marketing for my dessert catering business, Treats2eat. It is very easy to use and works perfectly. I highly recommend it to anyone that has a Shopify store!
April 14, 2019
This app makes it super easy to create automated emails based on many different factors. Also makes it easy to create campaigns for all of your customers who signed up to receive updates/deals. Definitely worth it
Sept. 16, 2022
Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with a premium subscription. All of a sudden, without any changes on our end, the automated emails completely stopped working. Thousands of emails with important information for customers literally just didn't send. We received no warning and no notification of this error. We had no idea there was a problem until one of our customers notified us that they didn't receive the email they were expecting. It turns out the app had not sent an email in 3 months! (The app charges us $240 a month). I escalated this issue with Omnisend and made it clear that I would like them to fix the problem, but I SPECIFICALLY said: "Make sure you don't accidentally send out thousands of emails from our account to customers who purchased 3 months ago, that will cause us a world of problems and confusion to our thousands of customers." 24hrs later, we start receiving hundreds of emails from customers complaining that they just received an email from us about the order they placed 3 months ago! We now need to extend the working hours of our staff to accommodate the influx of complaints we are receiving due to an error directly made by Omnisend. Omnisend doesn't seem to give a sh#t! They have made no apology for this mistake, they have not offered any refund for the 3 months of service they charge but we didn't receive, they have not offered anything and they have taken zero responsibility for their fault. What they did instead is try to blame me for the error and advice me on how I can avoid accidentally sending thousands of incorrect emails in the future! (I didn't send the emails, you did!) Omnisend did the ONE thing I specifically instructed them not to do, and charged me a lot of money for it. Now, I am trying to speak to management so the issue can be addressed properly, yet it's impossible to speak to anyone with any authority, only general support staff who can't do anything are available. If you are looking for an automated email service, I would advise against Omnisend. Their app is okay, but if you run into issues, the staff suck!
Using app
Almost 4 years
Total reviews
5
Average rating
3.8
Hello there and thank you for your review! We are sorry you have found yourself in a situation like this. Our support representative has contacted you with more details on this matter. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
April 13, 2019
I just used this app to send my first e-mail campaign. Process is really easy and friendly. Great App.
April 13, 2019
Migrated from Mailchimp to Omnisend. Migration process was easy and was easy to set up ongoing automations as well as one off campaigns.
April 12, 2019
This app is amazing, far better than any other apps!This app is amazing, far better than any other apps!
April 12, 2019
Just sent out our first email and it was very easy to set up! Looking forward to creating campaigns in advance and getting to know all the other features they offer!
April 12, 2019
I was using Mail Chimp, but since they have left Shopify, I thought I'd try this one. Just sent out my first newsletter to my subscribers. Easy to do and so far, I am happy with my choice.
April 12, 2019
Piattaforma molto intuitiva, non cambia nulla con mailchimp anzi è molto meglio , considerando la possibilità di inviare anche sms
April 12, 2019
I'm using the App for a coule of years now. It's very easy, the customer service is the most helpful and efficient. It's a really great experience
April 12, 2019
Just started using it for the first time and really happy so far with how easy it is to use. I especially like the product picker that allows me to select products directly from within my store. The import from mailchimp was a breeze.
April 11, 2019
Omnisend is super-powerful. We're doing so much more than we were with Mailchimp. Highly recommended.
April 11, 2019
So easy to set up and I've only scratched the surface of this platform's functionality. Got my first (email) campaign done and dusted in less than 15 minutes.
April 10, 2019
Amazing app for email marketing. We wouldn't have started using Omnisend if Mailchimp didn't breakup with Shopify but we are so glad we did
April 10, 2019
We created our first email campaign today, and the process was really smooth. This app is easy to use! We had our campaign made and sent in less than 30 minutes. The email looked professionally done, too.
April 7, 2019
Omnisend allows us to easily send sign-up emails, abandoned cart emails, confirmation emails, etc. If you want email automation for a reasonable cost, you can't go wrong with these guys. It's easy to use and seamless integration with other apps like Google Ads and Facebook Marketing.
April 6, 2019
This app is much better than Mailchimp, I can do so much more. They have great customer service that response right away. I recommend this app and it's a low monthly fee.
April 6, 2019
Just switched from Mailchimp, and this app has been wonderful! Really superior when compared to Mailchimp. Lots of functionalities and great support.