Omnisend Email Marketing & SMS

Great functionality for email. We transferred from mailchimp. Especially that you can target people who added a product to cart instead only abandoned cart who left checkout (big gamechanger for revenue!) We like the simplicity and emails you can setup. Went easy with almost no problems. We used it for 20 days now. Also after the trial ends you dont get any notification that it ended. Support answered quick, but gives basic responses which obviously didnt read our emails thoroughly before replying. We will try with Serge, but we think its very strange that a company focused on emailcollecting doesnt have to functionalty to give every ecommerce business the best changes to collect emails. One very big BUT: We are very dissapointed with the forms to collect emails. For this pricing you expect the best of the best with lots of control. But its like a basic form with almost no functionality to adjust like: 1. When you offer free product for sign up or discount you cant add a automatic discount, like for the convenience of the customer. 2. You cant adjust the Spin to win wheel to your needs after they sign up. Only with discount coupons that are rendered by omnisend. 3. Very strange you cant decide what the browser will do when they signed up: so you cant put a website link where the customer will be transferred to. Only a VERY VERY BASIS ugly thank you form. Which you cant make nice or adjust. Very dissapointing. 3. Also no 3th party apps will help with this. The email will be synced with privy but will not connect with the history of the client what he or she did on our webshop. So that wont help. There are not many apps that work with Omnisend. You only see klaviyo or mailchimp support. Because of this we wanted to delete it but we already made lots of emails and dont want to change again. We always had a signup rate of 10% with the spin and win wheel and to win a free product. Worked great. Now its reduced to 5% because of very basic signup forms of Omnisend. And we cant use there wheel of fortune because it only work with discount coupons. I explain why its so important for ecommerce: When you give a customer who signs up a free product with a discount coupon the customer cant add another discount coupon. So normally after 3 days of not buying you want to get the customer over the edge with 10% extra discount but thats not possible. So we made a workaround with a automatic-add-to-cart-product link. So the customer can still use another discount. Unfortunately you cant add this link to signup forms of omnisend. I still so dissapointed and really cant understand why this is so basic stuff. My advice to omnisend: take a look at other great signup forms partys how thats working and adjust to it or work together with them..

Great app so far just getting into it. Looks really good. I think this will come in handy... :) Excited.

This is a good app. I finally learned how to use it (myself, indeed, despite that i needed help). But people at customers service chat should be much more knowledgeable. Seems like they don't know very well about all app functions and how they work.

I used this app to help me reach my customers via email campaigns. It did the job. I am still new at it but so far so good.

Very easy to work with. No HTML knowledge required. nice layouts and the mails are coming! Very important too.

10 years with MailChimp, I didn't want to give it up but I kinda like this better + there's support

I use this app to remind my clients about servicing and new products. It's easy to use once you have played with it for a while.

I have just used Omnisend for the first time to create a newsletter and I absolutely love it. Very simple and easy to use and understand. I have also set up some email responders and they were just as easy. Love it

Love the ease of using this app. the only downfall is automation, but thankfully Shopify still has its default automation email I can use for abandoned checkouts (one day I'll pay for the feature here!) Overall, its a nice email marketing tool and is quite simple to utilize!

Awesome app.Created newsletter and it was a breeze. Best feature was being able to pick the products from my website easily.

I used this app after Mail Chimp stopped supporting Shopify and its working very well. I recommend Omnisend.

I'm still in my trial period with Omnisend but it seems really good and the support chat is very quick and helpful.

Came here from Mailchimp... Much better UI, Better templates, Cheaper and offers more features. Definitely recommend!

The app has all the features I need to get started with fully automated emails campaigns, and the support team is best in class. The level of support I've been getting is second to none.

I used this app to help me do email, I really like it. The interface is very clean and tidy, easy to operate, and the template is exquisite. Five stars!

I just started to use this app and created an e-mail to my customers. It is quite easy to use and effective. Thanks.

It works! I has smart segmentation rules, provides very comprehensive reports and easy to use as well.

Found this app very user friendly which is great when you have so many other things to do. Really easy way to add products directly from your store to your emails too. Very much recommended by The Tiny Art Co.

Most integrations, require an additional service. I love how Omnisend has everything integrated into a single solution. It's extremely easy to setup and customizable to boot. I reached out to support and they were very helpful and prompt to respond. Highly recommend!

Incredible customer support left me without breath! I was just starting to setup my app and came up lot of questions... just ask them and in less than 5 minutes all was clear. Amazing