Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,875
chart
#106
All reviews
Review RSS Feed
April 5, 2019
Une aplication efficace et vraiement facile a utiliser. Je recomande cet aplication en espérant que le tout soit efficace .
April 3, 2019
I have a small number of email subscribers, 75. Out of those 75, TWO opened the email I sent. TWO! That is a crazy low number. Every email I have sent has a similar result. It must all be going to junk mail folders. Very frustrating!!
So sorry to hear that you had issues with deliverability. There is nothing that harms us more as customer satisfaction is our highest priority, and we hate failing in meeting their needs. But we have good news, we have a solution for you. Our Customer Support Team will reach out with a suggestion, what we can do in your case. We sincerely hope you will give us a second chance. And for the future, please always reach out to [email protected] if you face any problems, we are here to help 24/7 Customer Success Team
April 3, 2019
Easy to navigate interface and sync from previous mail provider, great tools and assistance when needed. A happy change from mailchimp.
April 3, 2019
This is THE APP that you need to increase sells ! Wow very nice product. I recommend 100%. It help me a lot to keep in touch with my customers. The SMS tool work perfectly !
April 3, 2019
So far very easy to work with. Straight forward integration from Mail chimp and easy to navigate interface. It exactly what I was looking for in a email marketing app.
April 17, 2019
Updated review: Finally they added the segmentation feature to the standard plan. This is so helpful! I had some issues without segments but everything works very well now. Katherine of the support team is going an amazing job, her support is just great! Thank you very much Katherine.
Thank you for your honest feedback. Indeed you are referring to one of the advanced features available for our Pro plan users. Our Customer Support Team will reach out to you with possible alternatives in your situation. We truly hope to find the best solution for you! Customer Success Team
April 1, 2019
An absolute dream to work with, so intuitive and easy to use- plus some lovely design features. Good riddance Mailchimp!
April 1, 2019
easy to understand, reallt like this program! Always get sales when we send it out, dont need to know code to use it
March 30, 2019
I've just switched from MailChimp to Omnisend. Fantastic free trail. So easy to use. I couldn't be happier.
May 20, 2019
Updating my review: It's really hurting my abandoned cart workflow that I cannot segment my campaign between previous purchasers and new customers. I'm still overall happy with Omnisend, but am frustrated with the lack of this option that I had in MailChimp. I have different messaging for these two segments in Abandoned Carts and do not want to train my loyal customers to just wait for a coupon after abandoning a cart. ************ I've spent the last couple days migrating over to OmniSend from MailChimp and so far I am SO happy to be doing it! It's easy and intuitive to use with a lot of great features! I have high hopes for my new workflows and campaigns to out-perform what I was doing previously. Automation workflows are really easy to set up, and I love the cancellation trigger. I'm also really excited to check out the Facebook & Google Audience Syncs, although I haven't quite gotten that far yet. I'm expecting that to be a great feature though. Just a couple things I'd like to see added: - I need a way to segment some of my workflows between customers who have previously purchased vs. new customers. I have different messaging to use for new clients vs. repeat buyers. This is particularly critical for an abandoned cart workflow. This is the only thing so far I've found that I'm losing in the switch. - I also would love a better option for the order follow up email workflow. I see the value of the thumbs up / thumbs down feedback block, but I'd really rather encourage customers to leave reviews on my website. I do this with another app right now, but if it could be accomplished with OmniSend, that would be amazing. Otherwise, super happy with the switch. I've spent the weekend setting up all my automated workflows, and I'll be ready to start sending newsletter campaigns next week.
Using app
About 2 months
Total reviews
1
Average rating
4.0
March 29, 2019
Sending out a campaign has never been easier. Great tips in their blog section to guide you along too. Launched my first campaign using this app which is easier to use than other apps. No regrets so far. Integration was not as simple and i had to verify that my integration was working with customer support (but they were quick and helpful). Migrating from another platform is always a chore but i think they did ok.
March 28, 2019
Very easy to use! First time using a Marketing Automation service and didn't run into any issues using this!
March 28, 2019
This is exactly what I was looking for. Easy to use and to the point. Since I have 5 stores it would be nice to have an overall pricing package.
Welcome to Omnisend, we are pleased to hear your experience is great so far. Our teams put 100% each day to improve Omnisend tool and to provide the best support to our customers. Did you get a chance to talk to Will about the pricing package yet? If not, please register for a DEMO call here: https://www.omnisend.com/demo/ to discuss all the remaining questions you have! Customer Success Team
Aug. 7, 2019
So far so good, with the migrating over from mail-monkey because of the problems between Shopify and the monkey, I have found it easy to create workflows and set up the whole thing for automatic email marketing. Believe me, I'm a mechanic by trade and if I can set this stuff up, you should have no problem. It's easy and understandable and prolly worth the money you'll spend.
March 27, 2019
I finally started using Omnisend on my shop and I love the overall user experience, especially the editor.
March 27, 2019
Templates are very nice and the user interface is similar to mailchimp, only better in my opinion. I am happy with my first newsletter.
March 27, 2019
Looks like a great app for a smaller, newer company. One major limitation we noticed right off the bat is that the solution only supports one shopify store. We have multiple stores and multiple brands. The app page should state that so customers don't have to go through the process of creating an account and configuring the solution only to realize that during setup.
Thank you for your honest review. Sincere apologies you only found out about this limitation after creating your account. Other users who have already migrated from Mailchimp have also requested this feature and we are proud to say that next week we will be making a public announcement on what new features we will implement before 12th May. Please stay tuned and hopefully we will be able to turn things around for you! Customer Success Team
March 26, 2019
I just signed up with Omnisend after deciding to cancel Mailchimp due to the changes with Shopify. Omnisend is very user friendly and I found it easier to use and more dynamic than MailChimp. I am very happy with the switch.
March 26, 2019
It has been great so far, the set up was easy, especially with the Automation. Excited to see how it works in the long run. Thanks guys!