Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
feedback
2,941
chart
#73
All reviews
Review RSS Feed
July 24, 2025
First support ticket. Less than 5 minute wait. Gave me screen shots of issues and fix. I've been told about great support. Thank you!!! BeautifySkinCare.com
Thanks for sharing your first experience with our support team! We're thrilled to hear it went smoothly and quickly—exactly how it should be. 😊 Don’t hesitate to reach out again anytime!
July 24, 2025
Thank you for the 5-star rating! 🌟 We're glad you're enjoying the experience. If you ever need assistance, we're here to help!
July 24, 2025
Abusive Account Suspension & Stolen Credit – Avoid at All Costs I topped up my Omnisend account with $400 solely to use their SMS order confirmation feature. After using only $200, they suspended my account without warning or justification and now refuse to refund the remaining $200. This is not just unprofessional – it’s outright theft. No response, no transparency, no accountability. I trusted this app because it was listed in the Shopify ecosystem, but clearly, Omnisend operates with zero integrity. Shopify should take action against this kind of abuse. Stay away – there are far better and more ethical alternatives.
We’re sorry to hear about your experience. While we understand your frustration, please know that your account was suspended following a violation of our Terms of Use, which all users agree to upon registration. As per those terms, accounts suspended for violations are not eligible for refunds, including any unused credits. We take platform integrity seriously and apply these policies consistently to protect all users. If you have any remaining questions, feel free to reach out to our support team directly.
Aug. 30, 2025
SUPER APP I recommend to everybody everything is to easy so far and I'm so happy ! And farther more I want to sincerely thank Omnisend for their amazing support. The support team member Chaymae has been incredibly kind and helpful. He patiently answered all my emails and guided me through every step, especially since I am new to email marketing. Chaymae helped me with all the technical questions and made the process smooth and easy to understand. I truly appreciate this high level of professionalism and customer care — it feels like “first-class service.” I am very satisfied with Omnisend and glad that I chose this platform.
We’re so happy to hear you’re enjoying Omnisend and that your experience has been smooth so far! It’s wonderful to know our support team was able to guide you through the technical details and make email marketing easier to get started with. We’re honored you see us as “first-class service” — that’s exactly the level of care we strive to deliver.
July 23, 2025
Does everything for you, a game changer!
Store
My Store
Using app
21 minutes
July 21, 2025
Great experience, great tools to use, all you need as a business owner in the beginning of your business or if you have been in business for a while.
Thank you for the wonderful review! 🌟 We’re so happy Omnisend is supporting you at every stage of your business journey.
July 21, 2025
good
Thank you so much for sharing your feedback! 🌟 We’re glad to hear you’re having a good experience with Omnisend.
July 20, 2025
The webinars are very informative and help you get a good grasp on email marketing
We love hearing this! Our webinars are designed to make email marketing feel clear and approachable, so it’s great to know they’re giving you the insights and confidence to level up your strategy. 🚀 Thanks for sharing!
July 19, 2025
We truly appreciate your 5-star review! 🌟 Thanks for trusting Omnisend—it means a lot to us.
July 19, 2025
Terrible customer support. Sending copy paste messages. My account was suspended right after making one. I appeal several times but all I got was a copy paste messages. saying I was spamming emails when I did not even sent single email as account was suspended 5 min after making it. Glad I turned to Klaviyo which is a far better email marketing app. I hope others dont waste time with terrible customer service of omnisend.
Hi there, We’re sorry to hear about your experience. Please know that our Support team escalated your case twice for a full review with our Compliance team, but after careful consideration, the suspension decision remained unchanged. As noted in our Terms of Service, we reserve the right not to disclose details of the review process. However, we want to assure you that the decision was made thoughtfully and in line with our policies designed to maintain a safe environment for all users. We’re sorry we couldn’t meet your expectations this time and wish you the best with your future email marketing efforts.
July 17, 2025
Thanks a ton for the 5 stars! 🌟 We’re so glad you’re enjoying your experience with Omnisend.
July 17, 2025
July 16, 2025
so far easy to do
Thanks for sharing! We’re glad to hear it’s been easy to use so far. 😊 Excited for you to explore more of what Omnisend can do!
July 16, 2025
Thank you so much for the 5 stars! We’re thrilled to know you’re happy with Omnisend. Your support means a lot to us! 🌟
July 16, 2025
10/10 from me
A 10/10? You just made our day! So glad we’re hitting the mark for you.
July 16, 2025
I've used this app for email for many years and it's brilliant. A comprehensive addition to your marketing arsenal with fantastic support and the latest features which keep up with this crazy AI world we now live in. The tutorials (video and articles) cover everything! Love this one.
Brilliant to hear! Thanks for sticking with us through the years. We’re glad you’re enjoying the features, support, and tutorials — and navigating this wild AI world together with us!
July 15, 2025
Great, responsive customer support. Easy to use software
We’re all about making things easy and being there when you need us. Thanks for the shoutout!
July 15, 2025
I recently experienced an issue with email deliverability on my Omnisend campaign, and I was genuinely impressed by the level of support I received. The team was incredibly patient, responsive, and thorough throughout the entire process. They didn’t just offer quick answers, they took the time to investigate, communicate clearly, and walk me through every step until the issue was fully resolved. It's rare to come across this kind of customer service these days, and I truly felt supported from start to finish. I highly recommend Omnisend. Not only for the powerful platform, but for the outstanding people behind it.
We're genuinely grateful for your kind words. It means a lot to hear that our team made you feel supported every step of the way — especially during something as frustrating as deliverability issues. We’re here to go beyond quick fixes and make sure you always feel confident and cared for. Thanks for choosing Omnisend!