Omnisend Email Marketing & SMS
All reviews
Review RSS feed
Easy to understand and set up
Reading this felt like finding the cold side of the pillow — pure comfort. Thanks for the kind words! We love knowing the setup was a breeze for you.
Great App with Outstanding Support! I've had a great experience using the Omnisend app. The support service is incredibly responsive — they reply quickly and with genuine patience, walking me through every step until the issue was completely resolved.
We’re so glad to hear you’ve had a great experience with Omnisend! 😊 Our support team takes real pride in being both quick and thorough, so it means a lot to hear that came through. Thanks for the kind words — we’re always here when you need us!
The templates are stale. Plus their list cleanup is vague and over priced. They charged us over $150 to perform a cleanup that did not remove ANY names. Then they became difficult when we asked for a refund.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that our cleaning tool didn’t meet your expectations. Your input is important to us, and we take it seriously as we continually strive to provide the best possible service. After a thorough review of your case with our Billing and Deliverability teams — both following your communication with our support team and this review — we found that your list contained a large number of disposable email addresses, primarily from Amazon. These contacts are categorized as undeliverable, as they cannot receive emails, and were appropriately flagged by our system. Based on this, the list cleaning was completed as intended. Please note that the cleaning service has been fulfilled and, as such, cannot be reversed. Since the tool performed as expected and the results were delivered as agreed, a refund would not apply in this case. However, we do want to understand your concerns better. If there are specific aspects of the cleaning you believe were not handled correctly, we’d truly appreciate your feedback so we can investigate further. To assist with next steps and save you time, our support team has created a segment of the flagged contacts. You can use this segment to easily take neccesery actions. Again, thank you for your feedback — we’re here to help however we can, and we’d be happy to take a second look with more details from your side.
I am liking Omnisend so far. It's far easier to manage than Klaviyo Apologies earlier I wrote another review that was not related to Omnisend.
We’re really glad to hear you’re enjoying Omnisend so far — and that it feels easier to manage than what you’ve used before. Thanks for taking the time to share your experience! We’re excited to keep supporting you as you explore more of the platform and continue improving your results.
Easy to use and definitely a game changer!
Easy and game-changing? That’s exactly what we love to hear! 🚀 Thanks for the kind words — we’re so glad Omnisend is making a difference for you!
They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.
Now that’s what we call coming through in the clutch! 🙌 We’re so glad our support team — and Mathias especially — could step in with exactly what you needed, right when it counted. Helping you move fast and keep your clients happy? That’s a win-win in our book. Thanks so much for sharing this!
Schnelle Antworten vom Support!
Vielen Dank für die netten Worte! 💬 Great to hear that our support team delivered — quick help is what we’re here for!
Easy to create an account.
That’s what we like to hear — easy from the very first click! 🙌 Thanks for sharing!
Omnisend: A Game-Changer for Email Marketing I recently started using Omnisend, and I must say, it has completely transformed the way I handle my email marketing campaigns. I am more than happy to give it a 5-star review! User-Friendly Interface From the moment I logged in, I was impressed by the intuitive and user-friendly interface. Even if you're not a tech wizard, Omnisend makes it easy to navigate through its features and set up campaigns in no time. The drag-and-drop email builder is a dream come true, allowing customization with ease and precision. Powerful Features Omnisend offers a comprehensive suite of features that cater to all my marketing needs. The automation tools are particularly impressive, enabling me to create personalized customer journeys with minimal effort. The segmentation and targeting capabilities ensure that my messages reach the right audience at the right time, maximizing engagement and conversion rates. Seamless Integration Another standout aspect of Omnisend is its seamless integration with e-commerce platforms like Shopify and WooCommerce. This integration allows for easy synchronization of customer data, ensuring that my marketing efforts are always aligned with my sales objectives. Exceptional Customer Support Whenever I've had questions or needed assistance, the Omnisend support team has been incredibly responsive and helpful. Their commitment to customer satisfaction is evident, and it has made my experience with their platform even more enjoyable. Value for Money Finally, Omnisend offers excellent value for money. The pricing plans are competitive and scalable, making it an ideal choice for businesses of all sizes. Given the robust features and ease of use, it's a worthwhile investment for anyone serious about enhancing their email marketing efforts. In summary, Omnisend has exceeded my expectations in every way. It's an indispensable tool for anyone looking to elevate their marketing strategy. I highly recommend it to other marketers and business owners who want to see real results! Salma was a fantastic help and sorted the issues that we had quickly. Updated July 2026: I've spent a month messing about with custom events that just don't work, going around and around in circles, with support telling me the same thing over and over again, yet it never works and the documentation/support articles are nonsense. This follows issues with the product recommender not updating product images - we pay extra each month for the product recommender feature, yet it's not been working properly, displaying old product images over a year old to customers. I had to argue for weeks to get it resolved, and have I got a refund for something I've been paying for that hasn't been working? Nope. I'm getting really annoyed with Omnisend's declining service. Things don't work, you then have to argue to get them looked at properly and it takes weeks to resolve. It's a huge waste of my time. Things are definitely not as good as they used to be. These are just two examples of things that don't work, there are more. Updated July 30th 2026. Support has become a joke. Not only did I have to argue with support over a couple of weeks because the product recommender (a feature we pay about £45 a month for) was showing old product images to people and nobody would listen to me, but I've now spent 4 weeks arguign with support that custom events, which have a 202 accepted status (which means they work), don't register on Omnisend. I keep getting sent links to help articles that are out of date, nobody will listen to me. Different people in support keep sending the same standard response and won't listen to me. I am sick to death of Omnisend and the downfall in their support levels - as other recent reviews also say. So I am changing this review and looking at Klaviyo. Omnisend support has become a joke. There is too much emphasis on releasing new features that they can charge extra for and not enough emphasis on looking at broken things or listening to the customer when the customer says something is broken. Support response times have gone from being immediate to a few hours or even the next day, and then the support is crap and they close tickets when they can't resolve something. Reading through recent reviews I'm not the only one who thinks this. Times up for Omnisend.
Wow, what an incredible review! 🙌 We're so glad to hear that Omnisend has made such a strong impact on your email marketing. From ease of use to automation and integration, it's great to know the platform is checking all the right boxes for you. And we're especially happy to hear that our support team, and Salma in particular, made your experience even better. Thank you for taking the time to share such thoughtful feedback and for the glowing recommendation. We’re excited to keep supporting your success! Update: We hear you, and we appreciate you being upfront about this. The issues with custom events and the product recommender, especially given the extra cost involved, should have been handled faster and more effectively. Our team is working on it and we want to make sure this gets fully resolved for you.
Five stars and a big smile on our side! ⭐ Thanks for the support — we’re glad to have you with us!
We've been using Omnisend for over five years now, and I'm consistently impressed with how the platform continues to evolve with innovative features and improvements. The user-friendly interface, automation capabilities, and advanced segmentation make it an essential tool for our email marketing strategy. Their customer support team is highly qualified, responsive, and always ready to help with any questions or issues. Omnisend has truly made a difference in streamlining our campaigns and boosting engagement!
Over five years together — and still going strong! 💪 We’re incredibly grateful for your continued trust and thrilled to hear that Omnisend keeps evolving in a way that supports your strategy. From automation to segmentation and support that’s always ready to jump in — we’re here for it all. Thanks for growing with us and for such thoughtful feedback!
Flexible, Comprehensive, and easy to use.
Three words we’re always happy to hear! 💪 Thanks for the great review!
I have used Omnisend for a while and their customer service is always top notch.
Consistency is key — and we’re so glad our support team keeps delivering! 🙌 Thanks for sticking with us and for the kind words!
Easy to navigate
Easy navigation is something we work hard on — so we’re really glad it’s working for you! Thanks for the feedback! 🙌
Resolved my query asap!
That’s what we like to hear — quick, clear, and sorted! ✅ Thanks for taking a moment to share!
Dilara has been a great help, helping me to setup some new automations - thank you
We love hearing that Dilara was able to guide you through setting up those new automations! 🙌 Nothing better than getting things running just the way you need. Thanks for sharing your experience!
I have to say Dilara is by far the best. She's available and she clearly knows what she's doing. She helped me with some serious issues I had on my automations settings. She's still assisting me with other minor issues, but I'm confident we will fix all of them pretty smoothly. Thank you again Dilara! What a pleasure working with you!
Dilara’s going to love this! We’re so happy to hear you’re feeling supported and confident — that’s exactly the experience we aim to create! 😊 Tackling tricky automation issues isn’t always fun, but having the right help can make all the difference. Thanks for sharing your experience — we’re glad you’re with us!
Highly recommend Omnisend, I love the beautiful templates and the ease of use of their automation, very user friendly. i have to note that the customer service is amazing as well, Marie has helped me on numerous occasions.
Beautiful templates, effortless automations, and support that shows up right when you need it? Sounds like we’re doing something right! 😄 We’re thrilled Omnisend is hitting the mark for you — and your recommendation just made our day. Thanks for being part of the ride!
Thiago answered all my questions! And literally in 5 minutes he helped me verify the domain. I was pleasantly surprised
Domain verified in 5 minutes? Now that’s efficiency we love to see! ⚡ So glad your questions were answered and everything got sorted quickly. Thanks for sharing your experience!
No words, just five shining stars? That says a lot! ⭐ Thank you for the silent vote of confidence — we’re glad to have you with us!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.