Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,983
chart
#44
All reviews
Rating Breakdown
Review RSS Feed
Oct. 12, 2023
I needed assistance adjusting a crucial setting in my store. Maria helped me out and made the change swiftly. Even though I'm on a free plan, their free support feels like premium support from other apps. Thank you :)
Oct. 11, 2023
Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.
Oct. 11, 2023
Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.
Oct. 11, 2023
Lightning fast response times and super helpful customer service. I was helped by Didem and their knowledge and ability to explain in a simple and clear way to someone who knows very little about all of this will keep me a forever fan of Omnisend.
Oct. 10, 2023
Omnisned is a great app with many features that are available for free, which is a great option for small business. Customer support is easy to access and timely. Thank you Luiz for the support!
Oct. 10, 2023
So helpful! If you don't understand something or have an issue, there is always someone on hand to help you 24/7! Such a good app :)
Oct. 10, 2023
I am new to email marketing. and after using Omisend for a couple of campaigns, I can tell that the app is easy to use, I especially like the template they are offering. And the customer service is top-notch!
Oct. 9, 2023
Luiz answered all my questions swiftly and succinctly. My domains are all verified now. Thanks a lot!
Oct. 9, 2023
Lots of people around me recommended Drip, but when I compared Omnisend to Drip, Omnisend was the easy winner on price, support and features. I've been using lots of advanced email marketing and had almost zero problems - everything works as expected. And support literally answers within a few minutes unlike the hours and hours you wait for Drip. Thanks Sıla
Oct. 9, 2023
I've just done my first send with Omnisend. It's early days for me to say how good the platform is, but it seems very intuitive. I've faced a number of challenges getting up and running and have found the online chat support to be excellent. I've been in touch with various members of the support team and all have been knowledgable and have taken ownership of problems if they have been unable to resolve them immediately. Olesia and Sila have been particularly helpful.
Oct. 9, 2023
Easy and useful app for email marketing, with full functionality. The support staff is always fast and competent, especially Maria that I thanks for help.
Oct. 9, 2023
Olesia from Omnisend resolved a fairly complex effort for me in moments. Staff clearly know the mechanics of their product inside-out, which is great :D
Oct. 9, 2023
I didn't like it at first but once I understood how they approach the whole system of emailing They Earned The 5 Stars. Special Thanks to Baarath for helping a ton you're Patience is a gift I'm Grateful.
Oct. 9, 2023
My SMS no longer works even though i still have enough SMS credits. They said I need to verify the phone number but doesn't allow me to verify it until my store goes alive. I'm not ready for launching the store yet without knowing if the app will work. The support is very unhelpful. The online chat replies to me very slow, sometimes takes days. Now i'm stuck and can't use the SMS
Hey there! Thank you for taking the time to share your feedback. We understand that you have concerns regarding not receiving your SMS messages and apologize the inconvenience you have faced. Please rest assured that your case has not been forgotten, our team is thoroughly investigating such matter and will get back to you as soon as they have found the root cause if any. Here at Omnisend we strive to give our customers the best experience as possible and will reach out as soon as we receive a response from our team. Your patience and understanding is greatly appreciated. Have a wonderful week!
Oct. 6, 2023
Easy to use app and perfect for email Marketing. Their helpdesk / chat is super efficient and friendly...if you are lucky enough to catch Maria (who helped me), then rest assured that she will do everything and beyond to help you.
Oct. 5, 2023
easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores
Oct. 5, 2023
I love Omnisend! Easy to set-up for starters and the supports are always online with 2-3mins waiting time. I got an issue with domain sender setting and Karine managed to fix it quickly. I'm an ex-Klaviyo user.