Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,983
chart
#44
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Rating Breakdown
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Oct. 4, 2023
Great app! Karine was super helpful and quick to answer any of my questions.
Oct. 7, 2023
Updating my review to give them five instead of one star. Early on I had problems getting this app to work, but after great and professional support it works well and I have had no problems.
Oct. 3, 2023
Maria and the Omnisend Team were prompt and efficient in handling our problem. Using both chat and email, Maria and company kept us in the loop while solving our problem. Omnisend software has help us market our products for the last three years
Oct. 3, 2023
Super good app and service! Didn't have a clue what to do :P but Karine helped me promptly through the chat to understand the process, and showed me what I needed to set up a successful newsletter :)
Oct. 3, 2023
Emails add links with 12x34y.myshopify.com URLs and not the store's primary domain name with no way to fix. Also, in their email editor, if you add inline links, they don't work when sent despite having a link and being a different color in the editor. Customer support doesn't know how to fix either of these issues. They said it would take 24-48 hours to see if there was a solution and then took an hour and a half to actually escalate my concern. Their timeframe to address basic problems shows they don't understand marketing. Update: They got back to me and said this was normal and fine because the URL gets redirected. So they didn't listen to me saying over and over and over that it was not what I wanted. Now, another 24 hours to wait after saying it's not fine and repeating myself. I have to ask for this to be fixed again. Such a frustrating experience. Every time you talk with them you go back to an expediter-type person who then relays your message back to them. So this "they respond in a few minutes" is true but not by anyone who can help. This apps customer support is the absolute worst of the worst. Please god let me talk to Comcast instead!
Hey there! Thank you for taking the time to share your feedback regarding our service. We genuinely appreciate your input, as it helps us continuously improve and better serve our customers. We understand that you have concerns regarding the use of URLs with the myshopify.com domain usage and the behavior of inline links in emails. Our system employs this format for tracking and redirecting links to ensure a seamless user experience. This redirection allows us to monitor the performance of the links, ultimately benefiting all our customers. We understand your preference for a different link structure, however, our system adheres to this standardized approach for all users. In terms of customer support, we strive to provide timely and effective assistance to all our customers. We regret if you felt your experience did not meet your expectations. We always value respectful and constructive conversations with our customers and aim to resolve their concerns promptly. If there is anything specific we can do to address your concerns or further assist you, please feel free to reach out directly to our support team. We are here to help and ensure your satisfaction. Thank you for being a part of our community.
Oct. 2, 2023
Omnisend team is very helpful! I reached out via email and they responded back in a timely manner (less than an hour). Agustin and Baarath provided me with screenshots and step by step instructions on how to segment my audience and export in a CSV file. I appreciate Omnisend's exceptional customer service and team members who are willing to help ASAP!
Oct. 2, 2023
So far I am very pleased with this app. I previously used Mailchimp, but they were continually increasing what I pay, even though not everyone on my list was subscribed. I was up to $250 and then I switched my website to Shopify, who offered a free email service, I was all for it until it took literally 36 hours to send an email to 8k subscribers. Didn’t realize this until day of email blast was a big product reveal day and my customers found out about it a day and a half later. I was drawn to omnisend as another friend uses this site and it was already half the cost of Mailchimp. I was able to send my email out within minutes. Very pleased. I also love how it is fully integrated with Shopify, so I don’t have to download product images to upload to email, I just drag and drop product information directly from my store!
Sept. 30, 2023
My first day using the app after trying Klaviyo. I left Klaviyo because subscribers were getting an "Unexpected Error Occurred" message and I could not fix it or get support because they do not offer live chat support as far as I could tell. Heard about Omnisend from YouTube, so I thought I'd give it a try. Everything was so easy to set up and worked from the first time. I needed help with something minor and Agustin responded to my question in under two minutes. Issue was clarified very quickly and we are up and running. I am well impressed, thank you.
Sept. 29, 2023
Omnisend was my first choice as an email marketing app and so far it is going good. one thing I want to highlight is the support team is great. This is my first time with Shopify and using apps so I am way out of my league with knowing how to work certain things but Omnisend's support agents are super kind, patient and have been more than helpful when I have a question or an issue. Baarath and Kayque specifically have both been wonderful and great to work with and I hope you get to experience how helpful they are when you use this app too :)
Sept. 28, 2023
Amazing experience with the Omnisend team especially Stefan. Great customer service and very happy with the App!
Sept. 26, 2023
Maria is a helpful representive and also this app is good for small business too.
Sept. 26, 2023
I love the app. It has all the necessary features and it is easy to use. The customer service is excellent. Especially Karine, who always answered my questions super fast and provided a quick solution almost in real-time. I will install Omnisend in all my stores!
Sept. 25, 2023
Kayque was very informative and detailed when he helped me with all my questions while also being professional and timely. I highly recommend Omnisend's customer service!
Sept. 25, 2023
Salma's customer service is really good! She provided quick and friendly assistance, making my experience a breeze. I highly recommend her and this company's support team.
Sept. 23, 2023
I'm a newbie and needed assistance. Luiz was responsive and provided additional guidance beyond what I knew I needed.
Sept. 23, 2023
Kayque was a lifesaver! They quickly fixed the issue of duplicate confirmation emails on my Shopify store. Their friendly demeanor and expert coding skills made the process smooth. I highly recommend this app. Thanks, Kayque!!
Sept. 20, 2023
Great app. Easy to use. Easy to set automation, set up a form. Beran is very helpful as well, he provide prompt and clear guidance to fix my problems. Recommend to you.