Omnisend Email Marketing & SMS

The last 3 months my cost has gone from $63 to $160 and now $266. The last month, they upgraded me to PRO without me asking anything so that I would pay $266 instead of $105. I never had the need for a PRO plan ! These are absolutely dishonest methods. They took advantage of me thinking I would not pay attention and stole my money. I asked for . a refund and they basically refused !

charged me 10 usd at first month, and 105 usd at second month , unbelievable

Very easy to sign up but difficult to cancel. No phone number and oftentimes you wait ridiculously long to have an online chat. I sent 1 email for $150. They were totally unwilling to help me out in any way.

When importing subscribers, customers and contacts from my business who have actually signed up on the website or bought products, omnisend automatically sets around half of them as "non-subscribed" - therefore half of my subscribers will never see any of the emails sent out. Not a very good system as there is no manual override or way for you to set them back to subscribed by yourself. However, after this happening I have been in contact with customer support, who was very quick, friendly and helpful - who has reinstated my subscribers. Still - this step should not really be necessary if the system did not have this strange issue. Be very aware of this flaw in the app and that you will have to contact customer service and at their discretion have them set your subscribers from non subscribed back to the correct subscribed status. Will be testing the app more to see if it fulfills our needs as an email marketing system after a rocky start to using it. UPDATE : After having even more problems loading up lists which I have already paid to be cleaned, the system automatically stops campaigns from running. The support screenshot guides which show how to remove inactive emails are completely wrong and out of date as the company has updated their system but not the screenshots, so all fields are different and impossible to follow the guide. I have been sent this wrong guide now about 3 or 4 times by various support staff. So far omisend, although has a fairly nice interface, is a complete headache and waste of time using in practice compared to other email marketing systems. UPDATE : Omnisend after a year of me using it decided to increase the price to a ridiculous amount, maybe 10 times what i was paying, so i cancelled it. The app is nice idea but please not the severe flaws as above and now the stupid pricing makes it way overpriced and not a feasible option to use. Sort it out guys...

Its not free. I paid $150.00 and was not able to send my newsletter as they requested I clean up my email list of which all emails were from subscribers from my website.

The problem I have is I can't share or send by beautiful newsletters to my social media platform.

Horrible support, customer service. Its a good system that bugs out all the time. Discounts wont drag and drop properly, discounts don't value and add right. endless bugs and complaints. I am done! its costs me over $50 a month...seeya!

I just want to send a simple email to my clients. I started the process, but it is VERY complicated. Beware that this is not a simple way to just send your clients an email. Damn you shopify! DAY 2 - ugh I just want to send an email to my clients. ABSOLUTELY IMPOSSIBLE. I have been on shopify support 4 times, and they do their best, but without support from Soundest, they can't do anything. Soundest support is NON-EXISTENT - I've sent them about 25 messages. If you want to send emails to your client base, DO NOT USE THIS APP.

READ BEFORE INSTALLING: 1) No Phone Support; 2) SMS marketing tool was changed to subscription based. You will be charged for: a) amount of SMS, b) sending limits. It would have been OK but the system simply does not work well and support is not very helpful. For the amount they charge there should be phone support and WORKING solution.

I downloaded this app last month with the intentions on using it for my store. I never had a chance to actually use the app but had installed it into my theme. I noticed I was not receiving as much mail from my customers as usual on my site, after awhile I noticed my shopify contact box on my site was not working and had not been ever since I downloaded this app to my store. After spending an hour on the phone with Shopify, we discovered that this single app interferes with the send button of Shopify's contact box. After removing this app, everything works fine again and my contact box is now working. This app has caused me to lose a ton of business and countless customers as they think they are sending me an email, but we never received it. I cannot tell you how upset I am that I trusted an app like this to help my business, when it actuality it cost me a fortune over lost sales and angry customers. You guys really need to look into this issue. Shopify has confirmed the issue and is escalating it to the top. Hopefully someone from Shopify reaches out to you guys so you can get this fixed and you don't affect anyone else's business.