All reviews

Rating Breakdown

  • 5
    92% (829 ratings)
  • 4
    4% (36 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (8 ratings)
  • 1
    2% (15 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 26, 2023

The app is tremendous and has generated an abundance of qualified leads for us. However, what's even more impressive is the teams unrelenting desire to help us get users to convert. They are constantly pushing us to improve what we are doing and take advantage of new features to increase our conversion rate. A truly top notch company.

Using app

About 1 year

Total reviews

7

Average rating

4.6

Developer Reply

Hey there, I would like to take the moment to thank you for your very kind review, it was a pleasure assisting you and we are delighted that you have had a positive experience with OptiMonk :) As always, do reach out to us if you have any questions or need further assistance in the future and we will be more than happy to help Kind Regards Chris OptiMonk Success!

5 / 5 Share

Sept. 22, 2023

Application super pour créer tout type de campagnes et de pop-up, et le support technique est formidable (merci Chris !). Continuez comme ça l'équipe !

Using app

About 7 hours

Total reviews

1

Average rating

5.0

Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous appréciez l'application et notre équipe de support. Nous nous efforçons constamment de fournir un service exceptionnel à nos clients, et vos encouragements nous motivent à continuer sur cette voie. Si vous avez des questions ou des préoccupations supplémentaires, n'hésitez pas à nous contacter. Nous sommes là pour vous aider à tirer le meilleur parti de notre application. Meilleures salutations, Chris d'OptiMonk

5 / 5 Share

Sept. 19, 2023

Value for Money: Considering the features and benefits it brings, the price of this app is an absolute steal. You get incredible value for your money.

Using app

6 months

Total reviews

23

Average rating

5.0

Developer Reply

Hey there, Thank you so much for your kind review, it really does mean a lot to the OptiMonk team :) If you need any assistance with your campaign or just have a general question about the OptiMonk app, feel free to reach out to us via our live chat channel Kind Regards Chris

5 / 5 Share

Sept. 4, 2023

Encountered some issues but this was quickly resolved by their customer support. Emil helped troubleshoot end to end till the app was successfully launched. Super impressed.

Store

MANTOU.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you for sharing your experience with us! We're pleased to hear that we were able to assist you promptly and effectively in resolving the issues you encountered. If you have any more questions or require further assistance in the future, please don't hesitate to reach out. We're here to help. Thanks for choosing OptiMonk, and we look forward to serving you again! Best regards, Emil from OptiMonk

2 / 5 Share

Sept. 2, 2023

It seems professional, but not according to my experience. Not intuitive, requires so much time to figure it out. Then after it started counting the number of visitors on my site (since it has a quota) but did not show any of the pop-up's I was expecting (even to me). There is no proper help/faq section, or at least it is somewhere that one cannot find easily.

Using app

About 12 hours

Total reviews

11

Average rating

2.8

Developer Reply

Hi there I am sorry to hear about your difficulties with our app. Our support team is here to help you if you have any questions, and we have a huge selection of support articles to help you learn more about our app. You can find our Support articles or “Getting Started” videos by clicking on the Question mark icon on the menu bar in your account. Please also see a link to our support center: https://support.optimonk.com/hc/en-us. You can also find the icon to chat with us on each page of your OptiMonk account. We usually reply within a minute on working days, between 9 am and 9 pm (CET). Regarding the counting of the pageviews, unfortunately, this is how our pricing model works. It is counted as long as our script is running on your site. We would be happy to investigate if there was an issue with your campaign, please feel free to open a chat with us. Best Regards, Sara from OptiMonk

5 / 5 Share

Feb. 20, 2024

I've just installed it, so far I'm very impressed with different options it offers beyond a simple pop-up. The set up process is really simple and their customer service is great, very fast and helpful! Update! After months of using the app I can say it is quite effective in capturing leads. Their customer support team is amazing - fast and helpful!

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, We're happy to hear about your positive experience with our installation process and the wide array of options we offer! Your initial impressions have us grinning from ear to ear. Simplicity is what we've always aimed to achieve, and we're thrilled it made your experience a breeze. We're here to make your journey enjoyable and productive, so if you ever want to explore more features, need assistance, or just want to chat, don't hesitate to reach out. Warm regards, OptiMonk Team

5 / 5 Share

Aug. 31, 2023

moved from privvy to optimonk & very happy! templates are much more stylish, easy to edit and easy to customize from mobile to desktop! Had an issue with API integration with klaviyo and customer service was amazing. 5 stars!

Store

FÜZI

Using app

About 14 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hey there, We're absolutely over the moon to hear about your positive experience with OptiMonk. We're delighted to hear that you find our templates super stylish, user-friendly and highly customizable. Third-party email and SMS integrations are certainly an essential part of many businesses, and it's great to know that we've managed to help you accomplish that goal as well. If you ever want to chat about anything – from campaign design to personalization ideas – we're here, always ready for a friendly chat. Thank you for choosing Optimonk and being the awesome person that you are! Kind regards, OptiMonk Team

5 / 5 Share

Aug. 17, 2023

Really excellent app. I have been used this app almost 6 months. It's easy to make survey, there are so many templates for choosing, and the support team is also terrific!

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Hey there, We greatly appreciate your kind words and are thrilled to hear that you've had an excellent experience with our app over the past six months! Your support means a lot to us. We're delighted to know that you find our survey creation process easy and that the wide selection of templates has been helpful for you. Thank you for your positive feedback about our support team as well. If you ever have more feedback, suggestions, or questions in the future, please don't hesitate to reach out. We're here to help and continuously improve our services to meet your needs. Kind regards, OptiMonk Team

5 / 5 Share

Aug. 15, 2023

Great app. The exit popup is have very good results. Will try a Welcome popup. Customer Service by the team is top notch 10/10.

Using app

28 days

Total reviews

8

Average rating

5.0

Developer Reply

Hey there, Thank you so much for your fantastic review! We're happy to hear that you're enjoying our app and that the exit popup has been yielding great results for you. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. Best regards, OptiMonk Team

5 / 5 Share

Aug. 14, 2023

Chris patiently help me set up my pop up. Taking screenshots and making sure I was informed every step of the way. My pop up is all set up and I was ready to go in under 10 min!

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, It's Chris here, I just wanted to thank you for your lovely review. It was a pleasure assisting you with your campaign and I wish you all the best :) Do get back in touch with us if you need help with your campaigns or just have a general question about the app! Kind Regards Chris

5 / 5 Share

Aug. 9, 2023

it works great plus its customer service is up to the mark. I definitely enjoy my experience on this shopify app.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, We are delighted to hear that you're having a fantastic experience with the OptiMonk app! Enjoying a seamless and positive experience is definitely a great indicator and motivator for our team. Thank you once again for your positive feedback. Please let us know if you require any further assistance. Kind regards, Emil from OptiMonk

5 / 5 Share

Aug. 9, 2023

Thank you very much for your kind and detailed guidance. I was able to solve the problem quickly The counselor's name was Sara

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, We're delighted to hear about your positive experience with our colleague Sara! Thank you so much for taking the time to share your feedback with us. We greatly appreciate it. We're thrilled to know that she was able to provide you with the guidance you needed to solve your problem quickly. Helping our clients is our top priority, and we're glad we could assist you effectively. If you ever require further assistance or have any more questions in the future, please don't hesitate to reach out. We're here to help. Thanks again for choosing our services, and we look forward to serving you again in the future. Kind regards, Your friends from OptiMonk

5 / 5 Share

Aug. 4, 2023

Amazing app to have on your Shopify store. Haven't seen an easier setup anywhere and the live chat is extremely useful. Instant answers and help with any questions I had.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your kind review, I am delighted that you have had a positive experience using the app as well as the support you received from the Support team :) If you need assistance with your campaign or just have a general question, reach out to us and we will be more than happy to help! I wish you all the best with your OptiMonk campaigns and have a lovely weekend ahead Kind Regards Chris

5 / 5 Share

Aug. 3, 2023

Excellent Support from Emil as always! Quick and efficient! System is easy to use, great solution for simple setup and plug/play. Thanks AAAAA+++++

Store

VaxAid

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hey there, Thank you for your fantastic feedback! We're delighted to hear that we provided excellent support and that our system's quick setup and user-friendly design met your expectations. If you ever need further assistance or have more projects in mind, don't hesitate to reach out. Your satisfaction is our top priority! AAAAA+++++ to you as well! 🌟 Kind regards, Emil from OptiMonk

5 / 5 Share

Aug. 1, 2023

Very happy with the customer service and the app itself. It works perfect and no problems. excellent customer service!

Store

Sazai

Using app

About 16 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 31, 2023

I love this app. So much is available on the free version, and the customer service is fantastic. Highly recommend

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, It's Chris here from the OptiMonk Support team, I just wanted to thank you for your kind review and I as well as the OptiMonk team are delighted that you are enjoying the app! As always, if you need any assistance with your campaign or just have a general question about the app, just reach out to us via our live chat and we will be more than happy to assist you :) Kind Regards Chris

5 / 5 Share

July 20, 2023

Easy to use, it is very intuitive no matter level of expertise, has a vast variety of templates that can easily adapt to store and campaign needs, Chris from the support team 10/10 (communication, problem solving, efficiency) I highly recommend it.

Store

Strahyd

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thank you so much for your feedback. We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance. Sara from OptiMonk

5 / 5 Share

July 20, 2023

Really helpful support and graphics. The options to create campaigns are amazing and so is the support team . thanks a lot

Store

VINERA

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi There, It's great to have you with us! I am happy to hear about your positive experience with us! Thank you for your kind compliments in the name of the entire team. We're working hard to make all of our users satisfied with the product and our services as well. Wishing you all the best, Sara from OptiMonk

5 / 5 Share

July 19, 2023

Just started today and the service is absolutely great. The customer support was very helpful and it seems like we can go pretty advanced into setting up pop-ups etc.

Using app

About 2 hours

Total reviews

2

Average rating

3.5

Developer Reply

Hi there! Thank you for your positive feedback! I am glad that you are having a great experience with OptiMonk so far and I hope we can work together for many years ahead! :) If you need any help in the future, don't hesitate to contact us! Sara from OptiMonk

5 / 5 Share

July 18, 2023

Emil has always been super helpful and understands one's thinking very quickly and effectively. Would highly recommend this app for CRO

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, Thank you for your glowing feedback! We're thrilled to hear that we have consistently provided you with assistance and have a keen understanding of your needs. Delivering efficient and effective support is one of our top priorities, and it's fantastic to know that we've met your expectations. If you ever need further assistance or have more feedback to share, don't hesitate to reach out. We truly value your business and are committed to helping you achieve success. Thank you again for choosing our app! Kind regards, Emil from OptiMonk