OrderEditing.com

Having worked with dozens of SaaS companies, Hamish and the orderediting.com team stand out in the top 1%. Their product is fantastic. Easy to use, implement, and clear to understand. Within days of implementing, we saw massive value in upsell revenue and reduced customer ticket volume. Even more than that, Hamish is among the most dedicated founders I’ve seen. On multiple occasions, he met with us 1:1 to setup the service and work through improving our product, specific to our brand. He’s always willing to go the extra mile to help and made the onboarding and set-up process as easy as possible. Would recommend their product and team without hesitation to any Shopify brand out there. The value of Hamish & his team will quickly surpass the monthly cost within days.

Great onboarding and great team to work with. Slack channel quick responses. Reduced CS tickets by at least 30%!

Excellent App. It does exactly what it is supposed to - cut down on customer service. Almost all order changes and address changes are now done by the customers themselves without contacting us. It also generates some extra revenue through the one click upsells, which is great. We are really happy with the results from this, and I can highly recommend it....The onboarding was also very thorough - I have to give a special mention to Lachie who spent a lot of time helping to make sure everthing worked correctly with the integration with our 3PL. Overall it's an excellent quality app with great customer service - thank you.

We’ve been using Order Editing for 3 months now and it’s great, the app is really easy to use. But what we’ve really appreciated is the super responsive support from the team whenever we needed. In short: highly recommend! A great solution with a great support behind it

So excited to have Order Edit on our site, it's already made such a difference and I'm super excited to see what the future holds!

The team and app are unreal. Delivered value instantly!

Hamish & his team have built a fantastic app. As we rapidly scale our business, it is essential we create autonomy wherever possible. Order Editing has allowed us to remove manual processing of address changes & order cancellation completely. A fantastic tool to help with proactive customer services. The team are always on hand to help with any issues & regularly provide new updates & insights. Highly recommend!

Fantastic app, super easy to use and the Customer Support is next level! Couldn't recommend more! Saved us hundreds of man hours on the first month and we continue to iterate and improve.

Order Editing app has made a massive impact in declining customer service tickets for address changes and orders needing to be edited, while also adding incremental revenue pos-purchase. Their team is extremely responsive, always willing to troubleshoot issues we might be experiencing or bringing new strategic thoughts on how we can continue to add ways we are using the app.

we've been using this app for a couple of months now and it has been such a big help for our customer support team! any time we have had issues/concerns, their support team is always ready to help! love that the communication is clear and easy! would definitely recommend working with this app, makes things so much easier!

Great app, great support

Terrific app. Easy to setup and the team are super helpful.

Very helpful onboarding and set-up from the team. One week in and is already converting well for us.

Incredible app, incredible team. The easiest implementation - Erin has been phenomenal.

We’ve been using the Order Editor app and it’s been working really well. It’s helped us cut down on manual address corrections and streamline the order process. Looking forward to seeing how it performs during the busy Q4 season—this should definitely help save time!

£4000+ extra revenue in the first month, easy win. Order editing team are excellent. Lots of new features coming out. Order editing creates a better experience for customers, reduces our customer support time and increases revenue.

Wonderful support, super seamless integration. We switched over from Cleverific and honestly wondered why we didn't start here to begin with.

The app works exactly as expected! Above all, the team behind the app have been absolutely fantastic. They are extremely responsive and helpful. They're open to feedback and make improvements really fast.

Greatest App ever.