OrderEditing.com
Let shoppers edit address, edit orders, cancel order, & upsell
Rating
5.0
feedback
300
chart
#206
All reviews
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May 22, 2025
This is a game changer! The Order Editing app has immediately reduced our CX workload and increased our upsell dollars. Within 1 day of implementation we saw noticeable positive impact across the board. Now that we are introducing more features and unlocking the apps full potential, we are seeing even more success every day! On top of this, the Order Editing team have made the entire process seamless. They are real professionals and enthusiastic to help us grow. We have had 0 issues with implementation and continue to work closely with the team of superstars that have helped us with not only Order Editing success but also with with Shopify updates that purely benefit our business. We would strongly encourage business's of all sizes to introduce Order Editing ASAP.
May 22, 2025
We onboarded Order Editing about 2 months ago, and we are so glad we did! Tickets have been greatly reduced for our Customer Care reps, and our customers are happy to easily make their own changes. We've also seen a nice stream of upsells. Hamish has been very responsive if we've had questions (of which there have been few).
May 16, 2025
We used to spend so much time manually editing customer addresses, reaching out to customers who entered an invalid address, and handling packages that already shipped to the wrong home. In just a few weeks Order Edit has solved those problems for us in most cases. It has freed up time for my agents, provided customers a simple way to fix an error, and saved us unnecessary costs trying to retrieve mis-delivered packages. For us the biggest perk is the address screener which prompts customers to double check their address right on the thank you page. We are just starting to dive more into the upsell, but without much effort we have already seen traction there too.
May 7, 2025
Loving this app so far. We usually get hundreds of invalid addresses that we have to manually handle, and this app is now taking care of a big bulk of them for us. The upsells and increased rev are a nice bonus on top of that! This app is a no-brainer.
May 5, 2025
Amazing! Already seeing the benefits to the system, really impressed so far! We are always looking for innovative ways to improve the overall customer experience, and this app does exactly that, all whilst reducing CS time and increasing AOV. Thank you so much!
April 25, 2025
OE has been very helpful so far in solving customer pain points in adjusting changes to addresses, orders, and additionally providing another touchpoint for upsell opportunity. This has been helpful for customer service load reduction and seamlessly integrates into our warehouse. I highly recommend Order Editing!
April 22, 2025
Since integrating this app into our workflow, we've seen a significant drop in customer service hours spent on order editing-easily saving dozens of hours each week. What used to be a manual, back-and-forth process has now become seamless and self-serve for our customers, reducing friction and freeing up our support team to focus on higher-impact tasks. The user interface is intuitive, the setup was straightforward, and the support team behind the app has been responsive and helpful every step of the way. It’s rare to find a tool that delivers immediate ROI, but this one truly does. Highly recommend for any eCommerce business looking to streamline post-purchase operations and boost team efficiency.
Oct. 21, 2025
This app has been great for reducing tickets and boosting revenue. We've been using Order Editing for a few months now. We looked at a few competitors before we heard about this app, but honestly - the competitors just don't compare. I felt like they caused a lot of friction (canceling orders entirely, rebuilding and recharging cards, etc). When I came across Order Editing, it seemed a little too good to be be true, but it really has been such a seamless experience. We haven't had a single complaint from our customers, customers love it, our CX team can spend time focusing on more complex tickets, and we've been able to save SO many orders from shipping to incorrect addresses. Would def recommend!
April 19, 2025
Since installing Order Editing we've seen a big reduction in the number of requests to edit addresses - hooray! We're really looking forward to the launch of the one click upsell functionality.
April 17, 2025
April 16, 2025
Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.
April 15, 2025
Hamish has been incredible in helping us set up and support us along the way! Great to have been able to have this app as part of our store to allow customers to edit their order!
April 15, 2025
Order Editing was a no brainer for us, and has supported us through rapid growth. Helping us maintain revenue, reduce cancellations and reduce our customer support queries, Order Editing has helped us give customers full control of their orders post purchase, reducing friction and even improving our AOV! Super fast and responsive customer support too, and flexible in terms of what we needed!