All reviews

Rating Breakdown

  • 5
    83% (1,199 ratings)
  • 4
    10% (150 ratings)
  • 3
    1% (21 ratings)
  • 2
    1% (20 ratings)
  • 1
    4% (57 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Oct. 30, 2020

This app is glitchy and has bugs. Can't edit forms we've made and customer support won't respond to emails.

Using app

Over 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 24, 2020

Was looking for a quick & simple solution to a contact form in my Shopify store and this does the trick perfectly.

Using app

4 months

Total reviews

17

Average rating

5.0

5 / 5 Share

Oct. 9, 2020

So far i really like this app and used it to create my feedback and vendor forms. Its easy to use as well!

Using app

11 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 7, 2020

The app was working perfectly fine for a long time. One day however, I noticed that I was missing more than thirty submissions. I went back and forth with several representatives who were staying in touch relatively well. At one point they told me that I had found a bug and that the issue had an estimated two week timeline for a fix. Are you kidding me? I am hosting events for hundreds of people. The data that was lost is critical to event coordinating efforts. When I politely asked for more assistance with retrieving the data, they stopped responding altogether. This is insane. Beware.

Using app

About 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, We're truly sorry you've had a negative experience with our app and our customer support team. We understand the importance of the submissions you have received on your POWr Form Builder Plus plugin. Our team would be happy to take a look and assist you further. Feel free to contact us directly at [email protected] so we can take another look.

5 / 5 Share

Sept. 21, 2020

First I had a little bit of problems with their customer support but then everything was fixed and they ended up being very helpful and kind! I recommend this app because they want to progress and upgrade themselves by asking us, the users of their app how to do it and what our needs are. Also one advice from me: Don't forget always to read the policies for every app, at least a brief overview, so you are aware of them. Wish you good luck and don't stop upgrading yourselves! :)

Using app

10 minutes

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, Thanks for your feedback and so sorry that we disappointed you. Would you mind o write us back on [email protected] and share the info about which feature was not working for you properly? Warm regards, POWr support.

2 / 5 Share

Sept. 15, 2020

I am having problems with spacing a basic site design. Form appear to rather hard to control from UI design

Using app

1 day

Total reviews

1

Average rating

2.0

5 / 5 Share

Sept. 4, 2020

I have just started to use this app and I love it! It is easy to install and use. I am sure that my customers will love it as well. Well done.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 3, 2020

We've been using this for several months now with no issues at all. We have multiple shopify sites and all of them use the Form Builder. It also connects nicely with our CRM via Zapier.

Store

Domaci

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 25, 2020

Sehr einfach zu bedienen und gut durchdachtes Tool - tolles Tool! Very easy to use and well thought out tool - great tool!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2020

I used this app for my pre order forms and whatever forms i think useful to my customers. This is really a very good app.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2020

Hi, Great app with usefull funcionaliotions. I am srongly recogmenting this app for all developers of webstores

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2020

Works absolutely perfect! Created custom forms with ease, and was able to customize them! One of the best apps for my store without any questions. A+++++

Using app

About 4 hours

Total reviews

12

Average rating

4.8

1 / 5 Share

July 8, 2020

Resume: Very bad I don't recommend this app because of the quality and support that POWr provides. The loading speed of the form is 10-15 seconds. This not appropriate when you are having premium version and pay $100+ per year. When I actually recognize that the app is super slow and customer support is not going to solve our problem, I have tried to apply for a refund of annual subscription but POWr refused to make a refund after 2 weeks of purchase. Summary: If you want a normal form (with normal page loading speed) and appropriate customer support (that will help you and make a refund if something goes wrong) I recommend you NOT TO USE THIS APP.

Using app

2 months

Total reviews

4

Average rating

4.0

Developer Reply

Hi there, We're truly sorry you've had a negative experience with our app and our customer support team. We understand that loading speed is important to our users and we constantly optimize our apps to load faster on a customer's website. A POWR app should take no more than 2s to load on a page. If the delay is longer than that, the issue is most likely with another script on the page slowing down the loading of our app. Our development team would be happy to take a look and advise you on how you can solve the issue on your site. Feel free to contact us directly at [email protected] so we can take another look.

5 / 5 Share

July 7, 2020

AWESOME. it help a lot building an affection pages even with zero cost as I am a starter .you are awesome

Store

Hemid

Using app

2 months

Total reviews

4

Average rating

5.0

1 / 5 Share

June 29, 2020

We use this app, it gives problems from time to time but it was okay. Now they changed everything. I want to connect to app through my Shopify page, it does not allow me. It does not work at all.

Using app

About 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, We sincerely apologize for the inconvenience! Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!

4 / 5 Share

June 13, 2020

I found the Form Builder easy to use. I want gather information on my eCommerce site without the user having to use a SUBMIT button

Using app

Over 3 years

Total reviews

2

Average rating

4.5

Developer Reply

Hi there, So sorry this is happening for you! Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.

1 / 5 Share

June 7, 2020

NO REFUND! THIEVES! I've have their product for less than a week creating a form that does not work as a form! THEY ARE ABSOLUTE THIEVES!!! SHOULD BE KICKED OUT OF SHOPIFY. The form app DOES NOT ALLOW MULTIPLE SELECTIONS....this is what the developers are telling me. ANY STANDARD FORM ALLOWS FOR MULTIPLE SELECTIONS. All I have asked them for is a refund for what I have not even used. No form submission has been made, no public use as all even. And they cannot return my money? They only offered me use of their other apps...but their other apps I have not use for. If I do not receive a refund I will make sure to post everywhere possible how they immediately refuse refunds after purchase, and of all the additional faults I have found in their products: From TrustPilot "Avoid Powr.io - not worth it All the plugins have critical limitations. For example, you will not be able to moderate comments (in all plugins were user comments are). This means that anybody can use any cuss words on your website and yo will not be able to do anything." Also from TrustPilot: "This company is misleading This company is misleading! Alert! We pre-paid a year for one of their plugins and it didn't work on our site and they also mislead what its capabilities are. We asked for a full refund and they refused, stating that they have a strict 5 day refund and we asked on the 6th day. If they would've have gotten back to us earlier with the issues we were having we would've been within their terrible 5 day refund policy. What kind of a company wants to keep their customers money for services that don't work and for services we pre-paid and cannot use? We post this review to alert people so the what happened to us doesn't happen to you. We are left feeling that they are not ethical and selling software that doesn't work in a misleading manner." "This is a terrible plugin app site This is a terrible plugin app site. I bought a yearly subscription from them through PayPal and after realizing that they don't listen to their customers, I decided to get a refund. I had several back and forth conversations with the powr team to get my money back and it was all a waste of time. So I have decided to open a Paypal dispute and Paypal decided the case in their favor. After a few days, I went back to check on my Powr.io account only to find out that they have deactivated my account after Paypal had decided the case in their favor. This is a Big Scam! I will take further action!" "Send more email reminders about… Send more email reminders about payments so that customers don't get charged for services they never wanted or used. Dreadful service and customer support."

Using app

13 days

Total reviews

1

Average rating

1.0

Developer Reply

HI there, Thanks for your feedback and so sorry that our app doesn't meet your requirements. We have a multiple choice option but doesn't have multiple picture choice option. Please write us back on [email protected] and we will be happy to check your refund case once again.

4 / 5 Share

May 20, 2020

Muy Profesional, excelente herramienta, la recomiendo. Util para los principiantes y expertos, pruebenla.

Using app

6 days

Total reviews

5

Average rating

4.4

5 / 5 Share

May 12, 2020

I like this form builder. It is simple and easy for a novice to use. thanks for a great app. i'll be back.

Using app

About 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

May 12, 2020

This is great in theory, but the plugin dashboard is glitchy and the customer service is very slow. We pay for a subscription but I'm still waiting for an intelligent response to an issue we raised nearly 3 weeks ago...can you guys help please? UPDATE: this problem has now been fixed and the plugin is working much better so I've updated my rating. It did take a long time though.

Using app

About 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Dear Lucinda, So sorry this is happening for you! Unfortunately, right now we are getting a much higher volume of incoming requests which may result in a slight increase in time getting back to you. Rest assured that the members of our team are already looking into the issue & will get back to you once we have an update on this. Thank you very much for your patience.