POWR Form Builder‑Contact Form
POWR: Form Builder for Shopify
Rating
4.6
feedback
645
chart
#101
All reviews
Feb. 22, 2021
I love this app. I created for a booking form and it was so easy to use. I love that the app automatically installed it for me without the need to input a embedded code.
Hi there, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. Do reach out to us for any suggestions or queries and we'll be more than glad to help.
Nov. 22, 2022
Richcarde was a very helpful customer service and technical assistance agent. We are on our way to having the app design that we envisioned.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Dec. 18, 2020
Easy to use, but slow to load on our site. Not sure if it's just because it's external, or due to the transitions, but we've had a few customers that complain there is no form on the page.
Hi there, Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWr team, and have sent a reply to your email regarding your concern. We truly appreciate your patience! Please let us know if you have any other questions or concerns, in the meantime.
Oct. 30, 2020
This app is glitchy and has bugs. Can't edit forms we've made and customer support won't respond to emails.
Oct. 24, 2020
Was looking for a quick & simple solution to a contact form in my Shopify store and this does the trick perfectly.
Oct. 7, 2020
The app was working perfectly fine for a long time. One day however, I noticed that I was missing more than thirty submissions. I went back and forth with several representatives who were staying in touch relatively well. At one point they told me that I had found a bug and that the issue had an estimated two week timeline for a fix. Are you kidding me? I am hosting events for hundreds of people. The data that was lost is critical to event coordinating efforts. When I politely asked for more assistance with retrieving the data, they stopped responding altogether. This is insane. Beware.
Hi there, We're truly sorry you've had a negative experience with our app and our customer support team. We understand the importance of the submissions you have received on your POWr Form Builder Plus plugin. Our team would be happy to take a look and assist you further. Feel free to contact us directly at [email protected] so we can take another look.
Sept. 15, 2020
I am having problems with spacing a basic site design. Form appear to rather hard to control from UI design
Sept. 3, 2020
We've been using this for several months now with no issues at all. We have multiple shopify sites and all of them use the Form Builder. It also connects nicely with our CRM via Zapier.
July 16, 2020
Works absolutely perfect! Created custom forms with ease, and was able to customize them! One of the best apps for my store without any questions. A+++++
July 8, 2020
Resume: Very bad I don't recommend this app because of the quality and support that POWr provides. The loading speed of the form is 10-15 seconds. This not appropriate when you are having premium version and pay $100+ per year. When I actually recognize that the app is super slow and customer support is not going to solve our problem, I have tried to apply for a refund of annual subscription but POWr refused to make a refund after 2 weeks of purchase. Summary: If you want a normal form (with normal page loading speed) and appropriate customer support (that will help you and make a refund if something goes wrong) I recommend you NOT TO USE THIS APP.
Hi there, We're truly sorry you've had a negative experience with our app and our customer support team. We understand that loading speed is important to our users and we constantly optimize our apps to load faster on a customer's website. A POWR app should take no more than 2s to load on a page. If the delay is longer than that, the issue is most likely with another script on the page slowing down the loading of our app. Our development team would be happy to take a look and advise you on how you can solve the issue on your site. Feel free to contact us directly at [email protected] so we can take another look.
June 29, 2020
We use this app, it gives problems from time to time but it was okay. Now they changed everything. I want to connect to app through my Shopify page, it does not allow me. It does not work at all.
Hi there, We sincerely apologize for the inconvenience! Please reach out to our support team at [email protected] and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
June 13, 2020
I found the Form Builder easy to use. I want gather information on my eCommerce site without the user having to use a SUBMIT button
Hi there, So sorry this is happening for you! Kindly contact us directly at [email protected] detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
June 7, 2020
NO REFUND! THIEVES! I've have their product for less than a week creating a form that does not work as a form! THEY ARE ABSOLUTE THIEVES!!! SHOULD BE KICKED OUT OF SHOPIFY. The form app DOES NOT ALLOW MULTIPLE SELECTIONS....this is what the developers are telling me. ANY STANDARD FORM ALLOWS FOR MULTIPLE SELECTIONS. All I have asked them for is a refund for what I have not even used. No form submission has been made, no public use as all even. And they cannot return my money? They only offered me use of their other apps...but their other apps I have not use for. If I do not receive a refund I will make sure to post everywhere possible how they immediately refuse refunds after purchase, and of all the additional faults I have found in their products: From TrustPilot "Avoid Powr.io - not worth it All the plugins have critical limitations. For example, you will not be able to moderate comments (in all plugins were user comments are). This means that anybody can use any cuss words on your website and yo will not be able to do anything." Also from TrustPilot: "This company is misleading This company is misleading! Alert! We pre-paid a year for one of their plugins and it didn't work on our site and they also mislead what its capabilities are. We asked for a full refund and they refused, stating that they have a strict 5 day refund and we asked on the 6th day. If they would've have gotten back to us earlier with the issues we were having we would've been within their terrible 5 day refund policy. What kind of a company wants to keep their customers money for services that don't work and for services we pre-paid and cannot use? We post this review to alert people so the what happened to us doesn't happen to you. We are left feeling that they are not ethical and selling software that doesn't work in a misleading manner." "This is a terrible plugin app site This is a terrible plugin app site. I bought a yearly subscription from them through PayPal and after realizing that they don't listen to their customers, I decided to get a refund. I had several back and forth conversations with the powr team to get my money back and it was all a waste of time. So I have decided to open a Paypal dispute and Paypal decided the case in their favor. After a few days, I went back to check on my Powr.io account only to find out that they have deactivated my account after Paypal had decided the case in their favor. This is a Big Scam! I will take further action!" "Send more email reminders about… Send more email reminders about payments so that customers don't get charged for services they never wanted or used. Dreadful service and customer support."
HI there, Thanks for your feedback and so sorry that our app doesn't meet your requirements. We have a multiple choice option but doesn't have multiple picture choice option. Please write us back on [email protected] and we will be happy to check your refund case once again.
May 12, 2020
This is great in theory, but the plugin dashboard is glitchy and the customer service is very slow. We pay for a subscription but I'm still waiting for an intelligent response to an issue we raised nearly 3 weeks ago...can you guys help please? UPDATE: this problem has now been fixed and the plugin is working much better so I've updated my rating. It did take a long time though.
Dear Lucinda, So sorry this is happening for you! Unfortunately, right now we are getting a much higher volume of incoming requests which may result in a slight increase in time getting back to you. Rest assured that the members of our team are already looking into the issue & will get back to you once we have an update on this. Thank you very much for your patience.
May 3, 2020
Very good app!! I build my contact form in less than 10 minutes! Thanks, everything works perfectly!
April 21, 2020
I really enjoyed this app. It's user friendly for someone like me who is only moderately tech savvy. Thanks for making my day easier!
April 15, 2020
Form Builder is very simple to use, and lots of features. Very happy to recommend this app to anyone
March 28, 2020
I just released my website and I needed custom forms for a few of my customizable products (where I had over 100 variants). Yesterday I downloaded the free version (until I have some sales) and so far I'm impressed with how easy it's been to use to find a work around for my problem.
June 21, 2025
I have created my own form builder, and I love it to pop out on my website and attracting more customers to becoming our brand ambassador. The pricing is a bit pricy for a pro plan and hopefully can have some adjustments! In overall, the whole thing and interface is so clear and easy to use and it merges all data around my website. Very convenient and adequate! Nice one