All reviews

Rating Breakdown

  • 5
    79% (431 ratings)
  • 4
    7% (36 ratings)
  • 3
    2% (9 ratings)
  • 2
    2% (13 ratings)
  • 1
    10% (56 ratings)

Reviews with Text

  • 99% (540)
Review RSS Feed Review RSS Feed

1 / 5 Share

March 30, 2022

Do not install! Worst experience with an app since years! Now their support even messed up our live theme. It looks like the relaunch of that app is a complete fail. Settings are messed up (e.g. T&C showing up even though not activated), we get a popup about limitation even though this is disabled. All in all a very disappointing situation. Now losing money with this app since 6 days. Support seems to be overloaded... maybe this reads somebody from the management finally?

Store

nuffinz

Using app

About 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Sorry that you've faced difficulties. Feel free to reach out to us in case of any issues, we are always ready to assist!

5 / 5 Share

May 14, 2020

Pre-Order Manager is easy to work with and has great customer service. I have never had to wait but a couple minutes to get someone to chat with.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback! We really appreciate that :)

5 / 5 Share

April 4, 2020

Very easy to set up and start using. Ability to customize buttons is great. We bought this app so we can pre-order some variants but not all. So far everything is working as expected!

Using app

About 20 hours

Total reviews

5

Average rating

5.0

Developer Reply

Thanks :) Hope you will keep enjoying the app for a long long time!

5 / 5 Share

April 2, 2020

Im terrible at computer, yet I find this app very easy to operate. but on top of everything else the help is super real time. i have never used chat features before and bam! best customer experience ever! thank you for your help!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such kind words! We are just happy to be useful so feel free to contact us anytime!

5 / 5 Share

March 30, 2020

As other reviewers have said, I'm also using this primarily for backorders instead of true pre-orders, but it helps immensely. Being able to cap the number of orders taken is exactly what we need to manage our stock and keep selling when items are almost back in stock but not quite there yet. When I've had questions or issues with the app the support has been great, I recommend it highly if you need this functionality in your shop.

Using app

8 months

Total reviews

15

Average rating

4.9

Developer Reply

Thanks for such great review! We really appreciate your feedback :) Good luck to your business!

5 / 5 Share

March 30, 2020

Works beautifully, and support is quick and helpful. I'm using this as a "backorder" manager, rather than a "pre-order" manager, and it's an excellent solution for managing this.

Using app

11 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks! Your feedback is highly appreciated! Don't hesitate to contact us in case of any difficulties :)

1 / 5 Share

March 29, 2020

The search function doesn't work. So you have to scroll thru all your products or use the filter button to filter by collection. Customer service has no clue what they are doing. They keep asking irrelevant and odd questions. I was told in order to help me they need to know which app and I had to send the name with all the symbols and spaces. What does that mean??? Going to delete it and choose another app. Additionally I received emails from other customers complaining! One store wasn't receiving full payment which is even more disturbing. NO THANKS.

Using app

6 days

Total reviews

40

Average rating

3.2

Developer Reply

Thanks for your feedback. We are extremely sorry that you've faced such inconvenience. We tried to contact you over the phone and via email, please drop us a line at your convenience in order to discuss the situation, hope we will find a common language :)

5 / 5 Share

March 25, 2020

Absolutely fantastic. We used this to provide pre-orders for our first album release. We are extremely satisfied with the app... and will be reinstalling and using each time we need it.

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for such kind words! Your feedback is really appreciated!

5 / 5 Share

March 25, 2020

Technical support was extremely good and the response time was fast. Products can be configured individually, which really suited my needs. It was very easy to install and configuration was quick to implement.

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback :) Our Support team is available anytime, so don't hesitate to reach out in case of any issues!

5 / 5 Share

March 23, 2020

Excellent service. Got us up and running without issue. Really amazing support! And very slick app.

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you! It's our pleasure to keep clients satisfied :)

5 / 5 Share

March 18, 2020

Does exactly what we need it to do, allows us to take pre-orders easily. Supports was great on live chat and helped with set-up and styling!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback :) Don't hesitate to contact us in case of any difficulties, we are always ready to assist!

5 / 5 Share

March 17, 2020

This is a great app for setting up preorders. Super easy to use and the support team has been responsive and great when we had questions or issues.

Using app

29 days

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your feedback, it's highly appreciated!

5 / 5 Share

March 24, 2020

UPDATED: this is a good app that gets the job done. I've had a few bugs over the years but the support team was always available to find a fix. I've considered uninstalling a few times (because of the unexpected bugs) but in the end I always felt taken care of. It's very important to have a friendly and knowledgeable support team ready to step in when needed. So I'm updating my review to 5 stars. Let's keep it up, SpurIT!

Using app

Over 3 years

Total reviews

17

Average rating

4.5

Developer Reply

Thank you so much for such kind words! It's really important for us to keep clients satisfied, to keep the app running smoothly. We are grateful to you for choosing us :)

5 / 5 Share

March 13, 2020

Best companion app you could get. Had some issue with the button design when the updated the app but the team are solving it !

Using app

Over 3 years

Total reviews

6

Average rating

4.5

Developer Reply

We are always glad and ready to help! Hope you'll keep enjoying the app :)

5 / 5 Share

March 12, 2020

Just what we were looking for. Took some time to get it right as we kept having to clear the cache. Once it's set up though works great.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, it's highly appreciated! :)

5 / 5 Share

March 9, 2020

App needed some config for our theme store and they got back to us in reasonable amount of time and got it fixed. Had issue with billing and in same way they took care of it professionally.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

It's really important for us to keep our clients satisfied so feel free to contact us anytime :) Good luck to your business!

5 / 5 Share

March 2, 2020

Works better than another app I did, like way better. Also the customer service was faster which is awesome. Overall super stoked on this app as it's literally a life saver for us and improves our website, efficiency and customer service.

Using app

26 days

Total reviews

10

Average rating

4.9

Developer Reply

Thanks for choosing us! We are juss happy that you like this app :) fell free to contact us anytime in case of any issues!

5 / 5 Share

March 2, 2020

Very quick support! Runs out of the box with a few clicks that is great! You just need to make some minor adjustments and thats it! In case you do not see any changes try to delete the cache.

Using app

29 minutes

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for your feedback! It's really appreciated :)

4 / 5 Share

March 6, 2020

Great app! appreciate the quick customer service and follow through! The app works well and was fairly easy to install - it seems a bit expensive but I am glad it has a lot of flexibility.

Using app

9 days

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for your feedback. Please know that it's really important for us to keep our clients satisfied, so please drop us a line at your convenience at [email protected] in order to discuss the situation. Hope to hear from you soon!

5 / 5 Share

Feb. 27, 2020

We have been using this app for over a year and it works perfectly! If a problem does come up, the support team is very fast to help correct any problems!!!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! We'll do our best to keep you enjoying the app :)