All reviews

Rating Breakdown

  • 5
    79% (431 ratings)
  • 4
    7% (36 ratings)
  • 3
    2% (9 ratings)
  • 2
    2% (13 ratings)
  • 1
    10% (56 ratings)

Reviews with Text

  • 99% (540)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 15, 2024

This product has the best customer support I've ever seen and that's what stands out. It also has all the functionality I need but is still simple to understand and use. Definitely a 5 star product.

Using app

28 days

Total reviews

7

Average rating

5.0

5 / 5 Share

May 7, 2024

Fantastic customer service. I recommend them

Store

MEXAS

Using app

3 months

Total reviews

7

Average rating

5.0

1 / 5 Share

April 24, 2024

Using app

4 months

Total reviews

4

Average rating

3.0

5 / 5 Share

April 18, 2024

We've been very happy with PreOrder Manager for quite some time but I'm writing the review to thank Rash and the team for going above and beyond to help find a solution to something that wasn't working properly on the site. A+ customer service and great to be in touch with a real person instead of an auto-bot!!!! Very satisfied customer. Thank you!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 9, 2024

Such an amazing app. Has so many settings that just work. I'm surprised Shopify doesn't have anything built in for Pre-Orders, but this app has helped our customers understand the item they ordered was a pre-order. Their customer service is top-notch too. They've fixed any problems quickly.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 1, 2024

Great, Aoo. It's just what we were looking for with customer verification of pre-order status. Hopefully, it will reduce the amount of email. On-boarding support was great!

Using app

9 days

Total reviews

7

Average rating

5.0

5 / 5 Share

March 20, 2024

Perfect After service related to issue

Store

SOOJIB

Using app

28 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 14, 2024

This app works magically to incorporate with our preorder items that are scheduled for 2024 Autumn Season. We wanted something that we can broadcast or advertise but without needing to worry about manually fulfill or letting the customer know that this item is for pre-order only. So lucky we found Amai, the support group is even more responsive and professional. Fixed our display issues in no time! Definitely great app and would recommend to any friend I know! www.x-dream.com.au

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 5, 2024

I've been using Amai Preorder Manager for 4 years now and the app is improving year after year rolling out new features. You can set customs settings at sku level, pre-order info are display at the cart, checkout and in the order confermation email. The support is great. Quick at replying and fixing any issue. It's worthy the fee! No doubt.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

Excellent Support & Features

Using app

Almost 8 years

Total reviews

4

Average rating

4.5

5 / 5 Share

Jan. 11, 2024

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 14, 2023

I have got really good support from their team!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 7, 2023

This App is worth every penny. It's really easy to use and does its job perfectly. The support team are amazing and extremely fast, responsive and helpful. Thank you Amai for the great App and service!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 1, 2023

This app is great! My theme is very customer and none of the pre order apps are compatible with it but Amai has the best customer service and was able to configure my theme to work with the am very very quickly and it was up and running in no time. They answer pretty well immediately. Thanks Charlie and Rash for all your help!

Using app

26 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 15, 2023

Amai always answers any questions we have so promptly. They make sure that the issue is resolved and we are comfortable with how to navigate the problem is it pops up again. Thank you!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 13, 2023

App works great. Does many functions that keeps customers informed in the metafields that cannot be done with any other app. Customer support is very responsive as well. We tried them a year ago and had some issues but they seem to have resolved them and the app works great now.

Using app

Over 7 years

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 7, 2023

The button installed but then wouldn't move where I wanted it - Tried to get help and no response - uninstalled. Hoping I now get my money back I paid upfront.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

1 / 5 Share

Oct. 30, 2023

Unclear how it works and I want to cancel my trial, but there is no option unfortunately.

Using app

About 4 hours

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. If you are unclear how it works, there are several ways to do so. 1. Contact us via chat in-app. 2. Using the link provided in-app and also stated in the onboarding email, scheduled a free and unlimited 1-on-1 session with our onboarding team. 3. Self-help FAQ that could be found in-app, in the onboarding email and also the chat widget itself. We had also sent an email to you but had yet to hear back. As mentioned in our self-help FAQ you can cancel the subscription by uninstalling the app. You can read more here: https://help.amai.com/en/articles/5806598-how-do-i-unsubscribed-from-the-pre-order-manager If you need help uninstalling, please contact our team at [email protected]. reply to the email we had contacted you with or simply use the in-app chat widget as we can assist you accordingly. If you want to understand more how Shopify apps billing work, please refer to the following Shopify guide so you have more clarity on that. https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

5 / 5 Share

Oct. 24, 2023

Thank you for fast problem solving. Communication was easy an all problems have been fixed.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 22, 2023

Best customer service ever!!

Using app

3 days

Total reviews

1

Average rating

5.0