Amai PreOrder Manager + Notify
Pre-Order Manager App - FREE 14-Day Trial
Rating
4.5
feedback
1,062
chart
#2,375
All reviews
Rating Breakdown
Review RSS Feed
Jan. 19, 2024
Great customer service! They will resolve any issue you have. Highly recommend!
Jan. 11, 2024
Dec. 7, 2023
This App is worth every penny. It's really easy to use and does its job perfectly. The support team are amazing and extremely fast, responsive and helpful. Thank you Amai for the great App and service!
Dec. 1, 2023
This app is great! My theme is very customer and none of the pre order apps are compatible with it but Amai has the best customer service and was able to configure my theme to work with the am very very quickly and it was up and running in no time. They answer pretty well immediately. Thanks Charlie and Rash for all your help!
Nov. 24, 2023
Glitched app, does not work sufficiently. I have items set for 'disabled backorder' yet they are available to purchase which in return is causing us so much inconvenience as we are having to personally contact each individual. Will be removing this app as soon as we upgrade our website.
Thank you for your review. Here are some of the findings during our troubleshooting. You can refer to our email to you which provides more details such as screenshots. - The continue selling when out of stock options are turned on. - From our logs the last time someone turned off the pre-order for the product was in August. - There was another pre-order app already installed on 16th May, 2 months before our app was installed. As mentioned in the email, we would require your assistance to ask Shopify for any audit trial and we can further proceed with our investigation to identify the root cause. Thank you.
Nov. 15, 2023
Amai always answers any questions we have so promptly. They make sure that the issue is resolved and we are comfortable with how to navigate the problem is it pops up again. Thank you!
Dec. 13, 2023
App works great. Does many functions that keeps customers informed in the metafields that cannot be done with any other app. Customer support is very responsive as well. We tried them a year ago and had some issues but they seem to have resolved them and the app works great now.
Nov. 7, 2023
Nov. 7, 2023
The button installed but then wouldn't move where I wanted it - Tried to get help and no response - uninstalled. Hoping I now get my money back I paid upfront.
Oct. 30, 2023
Unclear how it works and I want to cancel my trial, but there is no option unfortunately.
Thank you for your feedback. If you are unclear how it works, there are several ways to do so. 1. Contact us via chat in-app. 2. Using the link provided in-app and also stated in the onboarding email, scheduled a free and unlimited 1-on-1 session with our onboarding team. 3. Self-help FAQ that could be found in-app, in the onboarding email and also the chat widget itself. We had also sent an email to you but had yet to hear back. As mentioned in our self-help FAQ you can cancel the subscription by uninstalling the app. You can read more here: https://help.amai.com/en/articles/5806598-how-do-i-unsubscribed-from-the-pre-order-manager If you need help uninstalling, please contact our team at [email protected]. reply to the email we had contacted you with or simply use the in-app chat widget as we can assist you accordingly. If you want to understand more how Shopify apps billing work, please refer to the following Shopify guide so you have more clarity on that. https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Oct. 24, 2023
Great customer service, solved an issue within my theme in just a few hours.
Oct. 24, 2023
Thank you for fast problem solving. Communication was easy an all problems have been fixed.
Oct. 10, 2023
Good app. Fast helpdesk help with instructions and solve issues. App is easy to set up
Sept. 8, 2023
App has been great so far, UI is easier to understand over most apps on the Shopify store. And the support team are responsive and quick to fulfill any requests you have with modifying the assets to your needs. Cannot Recommend enough!
Sept. 4, 2023
Awesome app with awesome customer service. I have been using the app for years now and no complaints whatsoever. Whenever there's a glitch, customer service resolves the problem immediately. Five stars!
Aug. 30, 2023
Expensive for what it is. When I uninstalled it, it sent notifications to my customers without me knowing! Brutal.
Thank you for your feedback. We had checked our outgoing email logs, the last email sent was 30 August 2023 19:09:59 (UTC). Based on Shopify's uninstall logs, you had uninstalled from the admin panel at 30 August 2023 19:22:00 (UTC). There are no further email sent after the uninstallation. If you have a copy of the sent email, please send it to us at [email protected]. Please note that once the app is removed at the Shopify Admin > Apps, our app will no longer have any access to send emails. However, we would hope you can send us a copy of the email so we can further check on this.