Amai PreOrder Manager + Notify
Pre-Order Manager App - FREE 14-Day Trial
Rating
4.4
feedback
1,064
chart
#1,797
All reviews
Rating Breakdown
Review RSS Feed
Aug. 30, 2023
Expensive for what it is. When I uninstalled it, it sent notifications to my customers without me knowing! Brutal.
Thank you for your feedback. We had checked our outgoing email logs, the last email sent was 30 August 2023 19:09:59 (UTC). Based on Shopify's uninstall logs, you had uninstalled from the admin panel at 30 August 2023 19:22:00 (UTC). There are no further email sent after the uninstallation. If you have a copy of the sent email, please send it to us at [email protected]. Please note that once the app is removed at the Shopify Admin > Apps, our app will no longer have any access to send emails. However, we would hope you can send us a copy of the email so we can further check on this.
Aug. 18, 2023
amazing app & service! had a small issue with plugin integration with one of my pre-existing apps, but Jasper was quick to respond and give me a solution. A+
Aug. 9, 2023
We are amazed by this app! The level of customer service provided is truly exceptional - the response time is impressively swift. The array of features they provide appears to be virtually boundless, and we are excited to continue uncovering its potential. Our experience thus far has been nothing short of remarkable!
July 13, 2023
The app works correctly. Excellent experience with support, they solved the problem in a short time.
July 12, 2023
I am not satisfied with this product at all. Since installing, we've just had problems. The biggest one was selling too many products and having to cancel some orders. The system just is not user-friendly and super hard to use if you have multiple variants. Errors occur way too easily. The support is somewhat helpful (hence the two stars) but otherwise I cannot recommend and will cancel my subscription and look for a better product.
July 12, 2023
Hello, I just install the app, and works really well. I had some issues setting things up, and customer service, they help me with everything, they were sending me emails after, asking if everything was working. Really happy so far.
July 11, 2023
This app has provided fantastic functionality to our webstore and their customer support team has been consistently responsive and helpful.
Store
Good Get
Using app
6 months
June 28, 2023
Great functionality, has helped us with pre-orders and, waitlist and coming soon messaging. Excellent, fast, and helpful support whenever needed. Recommended!
June 27, 2023
Extremely happy with this app! Their customer service is awesome -- very quick response time. We've been using this app for a couple of years now, and it has really helped our sales. Seems like there are so many features they offer that we still need to explore!
June 12, 2023
This app continues to charge me after I followed all correct steps to un-install. Other than that, solid experience. If someone from the team could please reach out that would be great. Thanks!
Update 19/6/2023: We had sent several follow-up emails since 12 June 2023. We had tried several times to contact you via phone but we only manage to reach the voice mail. Upon checking, Shopify had uninstalled the app on 12th June while Shopify bills you on the 10th June. We had since refunded that amount and had already sent you the refund details via email.
June 7, 2023
The application installs numerous components that you haven't requested, and it takes an excessive amount of time to resolve the issue when you inform them about your refusal of the unwanted installations on your site. These components, such as non-removable widgets, cannot be removed and your "add to cart" button have a big delay when customers access your site. Even when uninstalling the application as instructed, all the widgets reappear, and they use (yet again) a substantial amount of time to remove them once again.
Thank you for your review. To clarify, the widget that you mention is a ReCaptcha. As our app has Notify Me and email capturing features it has to be installed along with the app to prevent spams. Thanks to your feedback, the ReCaptcha will now only be turned on when Notify Me is enabled. As for uninstallation, sometimes the codes will not be cleanly removed for some themes. That is why in our FAQ we stated to contact support for the removal. This is a well documented Shopify issue that had been left unresolved. https://community.shopify.com/c/shopify-apps/removing-code-from-a-deleted-app/td-p/951319
June 4, 2023
This app messed up my store. All my product images disappeared immediately after installing. I asked for support and they said their developper will fix it for me. I waited for 2 days they never fixed it then blamed my browser for it not working while insisting that it's showing on their side... big waste of time and additional stress in an already stressful time. Avoid!
Thank you for your review. Here are a few factors why we conclude that this could be a browser cache issue: - We had tested it on several devices in multiple geographical locations and the images are showing. We had sent screengrabs to confirm our findings. - You mentioned that it images are showing on your mobile but not on the same laptop that you reported the images were missing. - Images are still found in the Shopify Admin > Products page and it is not removed. To further confirm our findings, you can load your store on a fresh laptop/desktop to see if the image is loading. We can confirm that our app will not remove images from a store.
May 24, 2023
90% positive experience with this app! Definitely the best on the app store. Bugs sometimes, but usually a simple fix.
May 17, 2023
This app slowed my product pages down and forced my products into a bunch of collections and tags I didn't want. The app claims to uninstall all of its code, but it leaves your product pages slow even after uninstalling and deleting.
Thank you for leaving us as review. Our app is speed optimized and does not slow stores down. It is tested and used by multiple stores of different sizes with no experience of slowness. We are happy to assist you to look into this issue you are having and identify what are the root causes of the slow loading time. Based on your install logs provided by Shopify, you installed the app at 8.49am (UTC) and uninstall it at 9.00am (UTC). During this time there was no support request and we were unable to assist you in looking into the issues you are having.
May 12, 2023
Great app! Customer service is very quick and friendly! I will use it again when and if the need arises.
May 12, 2023
They provide excellent customer service! The app is easy to use. I would recommend you use this app.
May 9, 2023
Great app. Really easy to set up and use. Support team are really helpful and fast at responding to any questions.
May 4, 2023
The features of the application are useful. It is especially helpful for non-engineers like me. In addition, when I made a mistake, the support team was very helpful and quick to resolve the issue.
April 24, 2023
Great customer service. Generally extremely quick to respond to any issues and fix them. They've been great to work with!