All reviews

Rating Breakdown

  • 5
    82% (875 ratings)
  • 4
    7% (71 ratings)
  • 3
    1% (15 ratings)
  • 2
    3% (27 ratings)
  • 1
    7% (73 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Jan. 7, 2019

The pre order manager affect other products even if you have them disabled and I have tried working with there staff to resolve the issue. I have to be like a parrot with them because I keep tell them that the product that is being affected isn't even suppose to be used with the pre order manager and it is disable. Same thing about inventory I told them maybe 3 times that I used third party inventory to track but they keep saying to check the box that shopify enable inventory tracking. Maybe they will read my review and actually see and read for the last time my issue. The pre order manager works great on the products I enable it on and work horribly not he products I disable it on.

Using app

About 1 month

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 13, 2018

Fab custom service! They didn't hesitate to help me fix some issues that other app developers would charge me to adjust.

Using app

Over 3 years

Total reviews

3

Average rating

4.0

5 / 5 Share

Nov. 12, 2018

They have great customer support allowing you to customize the app for different pages and products.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2018

I am immensely impressed with this app! It's extremely easy to implement, looks natural on the site and they've worked out all the annoying bugs that exist in apps like Pre-Order Hero. Additionally, their support team is amazing: Responsive, solutions-oriented and pleasant to work with. Try it!

Using app

2 days

Total reviews

4

Average rating

5.0

1 / 5 Share

Oct. 24, 2018

Doesn't work I installed the tapp I followed the instructions on how to enable the app i enabled it for a product, checked inventory etc. and still my website just shows the "Add To Card" button My stock is 0, inventory 0, all enabled to show this pre-order button, but it didnt work.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 23, 2018

Easy to use even with our very customised product page. Had it up and running in a few minutes and the design/admin features are great.

Using app

7 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 22, 2018

I had a custom request and they were very helpful with showing me what capabilities are built into the current platform

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 8, 2018

Their customer support is always prompt and they solved our issues very quickly. The app works great. We love the app.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2018

Simple to work with and configure, took just few minutes to setup pre-ordering.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2018

one of our very useful app so far!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 3, 2018

Love this app! It is so helpful to figure out demand for your sold out products and notifying customers who are on your waiting list.

Store

Svala

Using app

5 months

Total reviews

8

Average rating

5.0

2 / 5 Share

July 19, 2018

PLEASE READ this review before installing: I added the app to our store because I needed help tracking data for backordered items. It seemed like a legit tool that could help streamline & manage preorders. As soon as I installed it, I didn't like the look & feel of the CTA's, and I didn't have time to play around with the design or learn the tool, so I simply "disabled" the feature in the settings, and put it on hold until I could dedicate more time to it. BIG mistake. Within hours, customers contacted us that the "Add To Bag" CTA was missing from some of our products, and they couldn't shop items in our store. I quickly uninstalled the app, so that there wouldn't be any more bugs. (A little bit of lost revenue, but we caught it quickly enough) I thought that was it until the next day, when I noticed on our collection pages that random items were stamped with the "Sold Out" icon. These are for items we indeed had in stock. After hours running around in circles with a Shopify guru trying to figure out what happened, we realized that SpurIT had left code on our site, despite having uninstalled the app. THIS IS UNACCEPTABLE. I'm giving them 2 stars instead of 1 because I called their phone number, and someone actually answered! She sent me step-by-step instructions on how to scrub their code from my site. (I'm assuming that this happens often) Within minutes, it was fixed. So before you install the app, just know that if you try to uninstall it, there will be code left behind on your site, causing bugs re: availability of items. You'll have to manually delete it from the code.

Using app

About 6 hours

Total reviews

5

Average rating

4.4

5 / 5 Share

July 5, 2018

Love the app and love the support!

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 29, 2018

This was the perfect solution to allow us to offer products for sale not regularly kept in stock. Customer service is fast and excellent.

Using app

Over 6 years

Total reviews

3

Average rating

5.0

5 / 5 Share

June 26, 2018

Really good app and amazing support.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2018

Excellent App and Support! I ran into a theme incompatibility and they fixed it with in hours!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2018

Awesome app, great customer service. Highly recommended

Using app

About 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

June 11, 2018

We run a large motorcycle business in the UK and we were looking for a way to accept pre-orders on our Shopify platform, we installed what we considered to be the top 5 pre-order apps and after some considerable real-world testing found this one to be the most powerful and stable solution. As with all apps occasionally you can have minor issues depending on what template you are using and we'd chosen quite a function-rich one, we had one issue and I have to say the support from Spur-IT was nothing short of amazing, they responded instantly and fixed the issue with 1 working day. I highly recommend this app and its developers.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 10, 2018

App works really well, easy to use. Customer support is exceptional, they have live chat support and really quick email support. I'd recommend this to anyone.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2018

Great customer service once I encountered an issue with product variants at checkout. Issue was fixed in a timely manner and has been working properly.

Using app

Over 1 year

Total reviews

1

Average rating

5.0