Amai PreOrder Manager + Notify
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Firstly had some issues installing the app, but great customer service team and they helped very promptly to fix any issues. App working seamlessly in my shop and very easy to use. Over all very happy with this add-on and would definitely recommend !
Thank you for your kind words. It is certainly a pleasure to assist you !
The support is very good and has an excellent response time. The support is very good and has an excellent response time. The entire team is attentive and friendly.
Thank you for the kind words as well as choosing us! It certainly encourages us to do better. It definitely will motivate our team to do better.
The app was glitchy, didn't do what it said - items saved didn't appear on page after clearing cache or changing browseres. Disappointing. Then it wouldn't uninstall.
Thank you for the feedback. We had tried several attempts to contact you to know the full details of the issue but until now we did not get any further information apart that the app won't work. Unless you are using a custom theme, our app will work "out of the box" in 95% of Shopify themes without any coding. We would be glad to assist you in your setup and installation should you wish to reinstall the app.
So far so good! Charie in customer support was super patient and helpful in helping our store launch PRE-ORDERS. We're exciting to utilize all their features, including COMING SOON (something we've been communicating manually). This will save us CustServ time internally. Thank you!
Thank you, that's our pleasure ! Glad you like the app :) If you require further assistance, let us know.
This could be good, but it affected our site speed so badly it had to be uninstalled (it went from 35 to 22!). If the problem is resolved i would consider using again.
Thank you for your feedback and your cooperation by allowing access to your store. After our thorough investigation we had identified the root cause. I had sent you the full explainer via email along with the screenshots and also the actual app that is causing the slowness (11 seconds worth of loading time as compared to only 0.2 seconds from our app). Do let us know if you have any further feedback or suggestions. UPDATE 3 Oct 2022: We had made several attempts to contact you by phone and emails however we are not getting a response. Please let us know if our suggestion works or if you need any further help.
VERY good support if something is not working properly, very good app all in all - definetely recommended!
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Great app and even better customer service! Very satisfied. I will definitely recommend this app to others.
Thank you for the review and your recommendation. We are always ready to assist so don't hesitate to reach out ;)
Best customer service ever! Super good follow up, even when not expected. Charie was so helpful and friendly. Greatly appreciate the support.
Thank you for the kind words as well as choosing us! It certainly encourages us to do better. It definitely will motivate our team to do better.
4 apps down and i finally found one that could be integrated into my theme. The support by Charlie was fantastic and the issues were sorted quickly. Very happy with the app so far!
Thanks! Hope you'll keep enjoying the app :) It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
I didn't use the app because I needed other functionality, but the support is great and helped me even after deinstalling the app
Thank you! We highly appreciate your feedback :) If you require further assistance, please do not hesitate to contact us again.
Amazing App is all what I need for my store. Easy to install and their customer services the best!!!
Thank you so much for the kind review, hope you will enjoying the app :)
The interface is user friendly, and the app support was firm and solved the issues I had quite quickly.
Thanks ! Don't hesitate to contact us if you require further assistance. Good Day !
The "Contact Support" button is directly next to the "Rate This App" and only one button works... which is "Rate This App". So I am rating product 1 star as I they don't have an easy way to contact support.
Hi, to contact support you can click on the chat widget which is located at the bottom right hand corner of the app. You can see the screenshot here since we can't upload it directly to the screen. https://prnt.sc/8VFuzXUyIsQt After checking the chat logs, we found that an automated message informing merchants where the chat widget was located was sent to you as well. Update 11/8/2022: We had made several attempts to contact you via phone and emails but there was no response from either mode of contact.
This app is amazing and really easy to use for your pre-launch. Thank you so much guys! we really loved it
Thank you for the kind words! It's our pleasure to keep clients satisfied. Good Luck to your business :)
Very useful app for our objectives. Customer support has been very helpful and timely at resolving some issues.
Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.
Really fast support team. My questions via email was answered under 15 minutes with steps to follow and images.
Thank you for your kind feedback, we appreciate it. We are always ready to assist so don't hesitate to reach out ;)
Looked promising but had issues with it working correctly. Never received any response from support to trouble shoot it.
Hi, thank you for your feedback. Can you check the the in-app chat as we replied and sent several follow-ups? Our first reply was sent 5 days ago. We had also sent an email to this email k**l@landl**ath*r as well.
pre order not working when international customers visit. it only works for local shopping. used vpn to test.
Thank you for your review. As we did not receive any support requests from you we were unable to know what is the rootcause of your issue. However, we would like to confirm that our app works for all countries. Please ensure all countries are selected in Pre-Order by Countries (by default it is turned on for all countries). Here is an article that might help: https://help.amai.com/en/articles/5806300-enable-pre-order-by-countries Please contact our support so we can look into this issue ASAP.
Nice and quick support provided by app support highly recommended this app. I must suggest using this app if you want to allow pre-order in your store.
Early days using this app. Just installed and only using the pre-order feature. So far support has been great. I like that you can edit on a variant level and I LOVE how you can the cart button and info text to include a ship by sate which will pull through to shopify. I will update review as I use more features and have some data. So far so good. Update: the pre-order button for some reason was not showing up even when all product settings were correct, so I reached out to support for assistance. They fixed the issue within a couple of hours. Great support experience!
Thank you for the kind review ! This motivates our team to do better. Feel free to contact us anytime you need assistance :)
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